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The Westin Verasa Napa: Traveler Reviews

4.0 of 5
1314 McKinstry Street, Napa, CA 94559
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The Westin Verasa Napa
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Ranked #9 of 25 hotels in Napa
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Most recent review
4 of 5 stars Reviewed October 28, 2012
HAYS_TRAVELER Conway, Arkansas
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587 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Date Rating
Conway, Arkansas
Top Contributor
72 reviews 72 reviews
12 hotel reviews
Reviews in 25 cities Reviews in 25 cities
30 helpful votes 30 helpful votes
“Huge room with great view”
4 of 5 stars Reviewed October 28, 2012

We were very surprised at how large the hotel room was; excellent value for the location. We had a wonderful view of the river. Two full bathrooms and a full kitchen with dining area in addition to the sitting area and bedroom.

Room Tip: Choose a suite - they are quite large.
See more room tips
  • Stayed August 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Ask HAYS_TRAVELER about The Westin Verasa Napa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WestinNapa_CA, Manager at The Westin Verasa Napa, responded to this review
November 3, 2012
Thank you for the excellent review and I would agree that our larger suites are where you get the best value. It sounds like you had a 1 bedroom premium suite and those are a great option for anyone that likes the idea of a 2nd bathroom. They are the most comfortable of all our rooms and are just over 800 sq feet.

I know it’s a long trip but on your next trip to Napa we’d love to have you back again.

Be well,
Nathan Baslaw
Service Express Manager
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ny
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 2 cities Reviews in 2 cities
4 helpful votes 4 helpful votes
“Dirty room & bath”
2 of 5 stars Reviewed October 27, 2012

When you stay at a hotel in this pice range, that is overpriced , at least you would expect a clean room and bath. Well the staff and the service needs allot of improvement. he room large as well as the bathroom ,deluxe, but the mold growing in between the grout was appalling in the shower. The floor also didn't seem clean. I have stayed here in the past, as we are loyal travelers to hotels that we enjoy, and we will find another choice next time around.

  • Stayed October 2012, traveled as a couple
    • 1 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
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Ask 7smam about The Westin Verasa Napa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WestinNapa_CA, Manager at The Westin Verasa Napa, responded to this review
November 3, 2012
I’m sorry for your recent experience and I can understand where your frustrations would be stem from. At any hotel, more specifically a Westin, having and clean room should not just be an expectation but a 100% guarantee and I’m sorry that we were not able to provide this. I have brought your comments to the attention of my Engineering and Housekeeping teams and they will be doing full room inspections and cleaning over the next few weeks to ensure that this type of issue is eliminated and does not happen to any future guests.

Again, please accept my sincerest apologize and thank you for the feedback. I can ensure you, if your able to come visit us again, your next trip would be a much more relaxing and rejuvenating experience.

We’ll hope to see you again in the future.

Be well,
Nathan Baslaw
Service Express Manager
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NY, NY
Senior Contributor
37 reviews 37 reviews
16 hotel reviews
Reviews in 20 cities Reviews in 20 cities
17 helpful votes 17 helpful votes
“Exceeded Our Expectations”
4 of 5 stars Reviewed October 26, 2012

My family and a bunch of friends stayed here to celebrate my wife's birthday in Napa.

Frankly, this was a fall-back option but since it was peak season and we made our reservations late, this was the best we could do. We would have preferred to stay in Yountville or Oakville. Looking back, I am so happy we stayed at the Verasa. It was perfect for a group. The rooms are almost all suites so two couples and a single can share a two bedroom. I imagine it's a bargain off-season but it wasn't in peak season. It was okay though because we split the costs. The rooms are huge so you can gather 20 people in a room and drink wine and it totally comfortable. The suites have full kitchens.

The location is great -- easy in and easy out. Convenient access in and out of town and to other napa valley towns. Valet parking is free -- free in that it comes with the $20 a night add on that includes internet. It's within walking distance of the town of Napa. It is especially close to the Oxbow Market and Model Bakery two of Napa's finest.

They have wine tastings in the lobby pretty much every night and the bar is welcoming. The brunch came highly recommended but I didn't think it was that great. Something was missing there -- can't put my finger on it. It wasn't the bloody Mary -- that was excellent. The patio is large so there is plenty of space to chill out and drink wine which is the main reason people stay here. The pool is decent.

I would stay here again for sure if I were with a group. It only takes a few rooms to serve a group of 10 or more and you will never feel cramped. It's not quaint or quiet and peaceful but for a fun weekend with a bunch of people it's a great option.

  • Stayed October 2012, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask sasserscampbell about The Westin Verasa Napa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WestinNapa_CA, Manager at The Westin Verasa Napa, responded to this review
November 3, 2012
Thank you for the great review and feedback for future travelers. I’m also glad that we could serve as a “fall-back” option and although the area north of the Napa can be a little more convenient for wine tours, I think that the Westin was perfect spot for your family and friends.

The idea of small groups coming and using 2 or 3 rooms is great and isn’t talked about enough. As you mentioned the 2 bedroom suites are large in size (1200+ sq. ft.) with all the amenities of a full 2 bedroom condo.

You also touched on our amenity fee which is a bargain when you break down what it offers and our location is perfect to experience everything the town of Napa has to offer.

Thank you again and we’ll hope to see you back again soon!

Be well,
Nathan Baslaw
Service Express Manager
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New York City, New York
Reviewer
4 reviews 4 reviews
Reviews in 2 cities Reviews in 2 cities
7 helpful votes 7 helpful votes
“Horrible Customer service”
1 of 5 stars Reviewed October 26, 2012

As a gold SPG member, this hotel was not helpful at all in accommodating us for one night without refund if our plans change (not even using points). Answering a simple question of how many rooms are available to reserve a room same day, all she could say was "limited". If that was going to entice me to book now and risk losing full value, they have a warped sense of reality.

On to the next hotel.

  • Stayed October 2012, traveled as a couple
    • 1 of 5 stars Service
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Ask egerst23 about The Westin Verasa Napa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WestinNapa_CA, Manager at The Westin Verasa Napa, responded to this review
November 3, 2012
I’m very sorry for the bad experience and that you never made it to the property.

Some of the confusion sounds seems to come from the fact that your requests was for a same day and for a 1 night stay. I can see where this could happen because during our peak harvest season (August to mid November) most stays do have a 2 night minimum , especially any stay Thursday through Sunday. We also do have a 72 hour cancellation policy which makes all one night booking inside of the 3 days, fully prepaid, no changes or cancellations.

We by no means want to try to deceive any of our possible guests but we also want to make sure that they are aware of what our booking policies are to avoid any miscommunication.

Thank you for the review and I hope that you can make it to visit the property one day so that you have the opportunity to experience everything we have to offer.

Be well,
Nathan Baslaw
Service Express Manager
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Portland, Oregon
Contributor
16 reviews 16 reviews
Reviews in 7 cities Reviews in 7 cities
8 helpful votes 8 helpful votes
“A wonderful hotel base for Napa Valley”
5 of 5 stars Reviewed October 25, 2012 via mobile

From the first moment we arrived at the Verasa I realized that the reviews with negative comments were bogus! The people who work at the hotel are terrific. They are enthusiastic, positive and helpful. We got an upgrade on our second day. Asking nicely and being patient resulted in four nights of a deluxe room. Free wine tasting every evening with snack bites topped thing off.

The hotel is located near The Oxbow Market, a conglomeration of shops and eating places that have reasonable prices. Ritual Coffee was a spe coal treat as was Hog Island Oyster House. Ce Momi has great pizza cooked in a 900 degree oven. Kara Cupcakes provided dessert. Finally, Tuesday evening is "locals" might with special discounts on food, etc.

The Verasa is great choice for wine tasters!

  • Stayed October 2012
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask Pdxpizzaboy about The Westin Verasa Napa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WestinNapa_CA, Manager at The Westin Verasa Napa, responded to this review
November 3, 2012
Thank you for the great review and it sounds like you had a great trip. You point out the best parts of the property and it’s location which is a great asset to future travelers.

We’ll hope to have you back again soon!

Thank you again and be well,
Nathan Baslaw
Service Express Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
 
 
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Additional Information about The Westin Verasa Napa

Also Known As:
The Westin Verasa, Napa Hotel Napa
The Westin Verasa, Napa Hotel
Westin Hotel Verasa
Westin Hotel Napa
The Westin Verasa Napa Napa Valley, CA
Address: 1314 McKinstry Street, Napa, CA 94559
Phone Number:
Region: United States > California > Napa Valley > Napa
Amenities:
Business Center Fitness Center Kitchenette Pets Allowed Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Onsen Hotels in Napa
#5 Luxury Hotels in Napa
#5 Family Hotels in Napa
#7 Business Hotels in Napa
#7 Romantic Hotels in Napa
Price Range: $$$
Hotel Class:4 star (4*)
Official Description (provided by the hotel):
The Westin Verasa Napa is located downtown near the heart of Wine Country. Just steps from the famous Wine Train, our hotel has 5-star dining and 3,200+ sq ft of event space. ... more   less 
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