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All 22 Mountain View hotels

Residence Inn Palo Alto Mountain View: Traveler Reviews

3.0 of 5
1854 El Camino Real West, Mountain View, CA 94040
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Residence Inn Palo Alto Mountain View
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Ranked #7 of 22 hotels in Mountain View
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51 reviews from our community

    Trip type
Traveler rating
    14
    22
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Date Rating
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
5 helpful votes 5 helpful votes
“Great Service and Great accomodations”
4 of 5 stars Reviewed January 23, 2013

I come here every other week or so and the staff is just great. Mo at the front desk goes above and beyond to make you comfortable. Is a little pricey compared to the other Residence Inn close by, but great location and staff.

  • Stayed January 2013, traveled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
Ask Daron27 about Residence Inn Palo Alto Mountain View
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MtnView_ResidenceInn, Manager at Residence Inn Palo Alto Mountain View, responded to this review
January 28, 2013
Good day Mr. Daron,
I wanted to thank you for taking the time and writing a comment about our Hotel. We strive to give our Guest great customer service and an enjoyable stay and I am glad to hear this took Place on your recent stay with us. I also wanted to thank you for choosing our Hotel as your home away from and we hope to see you on your next trip. I will let Moe know about your comments as I am sure he will be excited to hear that what he does here really does make a difference. If there is anything I can help with please feel free to contact me.

Sincerely,
Francisco Cruz
General Manager
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New Hampshire
Top Contributor
61 reviews 61 reviews
33 hotel reviews
Reviews in 37 cities Reviews in 37 cities
22 helpful votes 22 helpful votes
“Perfect Place to Stay--Spacious Rooms”
5 of 5 stars Reviewed January 5, 2013

Rooms appear to be renovated recently. Bed is extremely comfortable. We were very happy with the breakfast selections. It is what you would expect from a Residence Inn experience--both hot and cold items are served. There are waffles, eggs, yogurt, fruit, bacon/sausage. Staff goes out of their way to be sure that you are happy--awesome customer service. One of the most clean hotels. We were in the penthouse suite and the cleaning lady had folded numerous towels into animals (swans, etc.). Highly recommend.

  • Stayed December 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
Ask NHfamilytravels about Residence Inn Palo Alto Mountain View
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MtnView_ResidenceInn, Manager at Residence Inn Palo Alto Mountain View, responded to this review
January 7, 2013
Good day New Hampshire Family,

First of all I wanted to thank you for choosing our Hotel as Your Home Away From Home. I am glad to hear that you and your Family enjoyed your stay here we us, we thrive to give our guest a great experience and enjoyable stay. Hope to see you guys on your next Trip and if there is anything else I can assist you with please feel free to contact me.
Sincerely,
Francisco Cruz
General Manager
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Israel
Contributor
19 reviews 19 reviews
7 hotel reviews
Reviews in 9 cities Reviews in 9 cities
6 helpful votes 6 helpful votes
“Good for business”
4 of 5 stars Reviewed November 14, 2012

I always come to this place when I need to visit mountain view.

Pros:
- spacious room
- comfy bad
- good service

Cons:
- breakfast is somewhat boring.
- wifi experience varies. Sometime in room reception not good enough for Skype.

Stayed November 2012, traveled on business
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Ask idof about Residence Inn Palo Alto Mountain View
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MtnView_ResidenceInn, General Manager at Residence Inn Palo Alto Mountain View, responded to this review
January 3, 2013
Good day Mr.Idof
First of I wanted to thank you for being a frequent traveler and for always choosing our property as your home away from home when business brings you to the Mountain View area. I also wanted to thank you for taking the time and providing us with feedback in regards to our Hotel and Services this is the only way we can make sure on what is working for our Guest and what we need to improve on. For instance one of your comments is that our Breakfast is somewhat boring, if you would be so kind and elaborate on that a little more is it the food that we offer, the way is cooked, what is something that you would like to see served to make sure that is not boring or the same. In regards to the Wifi this is something that we are working on to improve and we have already made some changes that so far our Guest are happy with. I hope to hear from you soon.
Sincerely,
Francisco Cruz
General Manager
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zurich
Senior Contributor
26 reviews 26 reviews
17 hotel reviews
Reviews in 16 cities Reviews in 16 cities
15 helpful votes 15 helpful votes
“Better than the alternatives around, but also more expensive”
4 of 5 stars Reviewed October 27, 2012

The rooms are big, with a full kitchen and couch. Kept very clean and tidy, friendly staff, all works well. Wireless internet is a bit slow, but still usable to watch a movie at low resolution. Wired internet is also available and a bit better. A bit of street noise, depending on what room you have, since it's on the El Camino Real. Didn't bother me though. The fridge also makes some noise, but that's easy to get used to. The airco is big and works well, but is too noisy to sleep by. I didn't use the breakfast but it looked good. The cleaning leady clearly has done a towel folding course, swans all over the place :-). All this comes at a price which is a bit higher than the motel style places on the same street.

Room Tip: Away from the street has obviously less street noise. Pick ground level if you don't want to wa...
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  • Stayed October 2012, traveled on business
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
See 2 more reviews by trip4trip for Mountain View
Ask trip4trip about Residence Inn Palo Alto Mountain View
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MtnView_ResidenceInn, General Manager at Residence Inn Palo Alto Mountain View, responded to this review
January 3, 2013
Good day,
I would like to thank you for taking the time to inform us of how your stay and overall experience was at our Hotel. I will make sure and let my staff know what a great job they did and also glad that you enjoyed the Swan made out of towels. Every week we pick a different animal for our housekeepers to do currently is a puppy. I am sorry to hear that you did not get a chance to enjoy our breakfast, hopefully on your next visit you are able to get a good breakfast before starting your day. I would also like to inform you that we have made some changes to our internet and continue to work with our provider to make sure Guest are able to log on and surf the internet without any inconveniences. We hope to see you on your next trip to our area.

Sincerely,
Francisco Cruz
General Manager
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Fort Bragg, California
Senior Reviewer
10 reviews 10 reviews
3 hotel reviews
Reviews in 6 cities Reviews in 6 cities
3 helpful votes 3 helpful votes
“Wonderful Stay at Marriott Residence Inn”
5 of 5 stars Reviewed September 4, 2012

We were here for a concert at Shoreline Arena. Upgraded to the Penthouse, one bedroom with a second bedroom and bath in the loft. A full kitchen. Pool is small, we did not use as the weather was not warm enough. Nice grounds, quiet area.

Room Tip: Use your Marriott Rewards, this is why I was upgraded.
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  • Stayed August 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
Ask Nancy G about Residence Inn Palo Alto Mountain View
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MtnView_ResidenceInn, General Manager at Residence Inn Palo Alto Mountain View, responded to this review
January 3, 2013
Good day Ms. Nancy,
Hope you are having a great day and I am glad you choose our Hotel on your last Trip. If is not too much to ask what concert...
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
 
 
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Additional Information about Residence Inn Palo Alto Mountain View

Also Known As:
Residence Inn Palo Alto Mountain View Hotel Mountain View
Residence Inn Palo Alto Mountain View Hotel
Mountain View Residence Inn
Residence Inn Mountain View
Address: 1854 El Camino Real West, Mountain View, CA 94040
Phone Number:
Region: United States > California > Mountain View
Amenities:
Business Center Fitness Center Free Breakfast Free High-Speed Internet Free Parking Kitchenette Pets Allowed Suites Swimming Pool Wheelchair access
Hotel Style:
#5 Family Hotels in Mountain View
#8 Business Hotels in Mountain View
Price Range: $$
Hotel Class:3 star (3*)
Reservation Options:
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