We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Great Service and Great accomodations” 4 of 5 stars
Review of Residence Inn Palo Alto Mountain View

Best prices for -
Enter dates for best prices
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 6 more sites!
Save Saved
You added Residence Inn Palo Alto Mountain View to your Saves list
Residence Inn Palo Alto Mountain View
3.0 of 5 Hotel   |   1854 El Camino Real West, Mountain View, CA 94040   |  
Hotel website
  |  
Hotel deals
  |  
Hotel packages
  |  
Hotel amenities
Special Offer
Free Parking
Ranked #12 of 23 Hotels in Mountain View
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
5 helpful votes 5 helpful votes
“Great Service and Great accomodations”
4 of 5 stars Reviewed January 23, 2013

I come here every other week or so and the staff is just great. Mo at the front desk goes above and beyond to make you comfortable. Is a little pricey compared to the other Residence Inn close by, but great location and staff.

  • Stayed January 2013, traveled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MtnView_ResidenceInn, Manager at Residence Inn Palo Alto Mountain View, responded to this review, January 28, 2013
Good day Mr. Daron,
I wanted to thank you for taking the time and writing a comment about our Hotel. We strive to give our Guest great customer service and an enjoyable stay and I am glad to hear this took Place on your recent stay with us. I also wanted to thank you for choosing our Hotel as your home away from and we hope to see you on your next trip. I will let Moe know about your comments as I am sure he will be excited to hear that what he does here really does make a difference. If there is anything I can help with please feel free to contact me.

Sincerely,
Francisco Cruz
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

82 reviews from our community

Traveler rating
    19
    34
    17
    6
    6
See reviews for
23
5
5
41
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (18)
Date | Rating
  • Chinese (Simplified) first
  • English first
  • Italian first
  • Japanese first
  • Any
English first
New Hampshire
Top Contributor
90 reviews 90 reviews
42 hotel reviews
Reviews in 51 cities Reviews in 51 cities
47 helpful votes 47 helpful votes
5 of 5 stars Reviewed January 5, 2013

Rooms appear to be renovated recently. Bed is extremely comfortable. We were very happy with the breakfast selections. It is what you would expect from a Residence Inn experience--both hot and cold items are served. There are waffles, eggs, yogurt, fruit, bacon/sausage. Staff goes out of their way to be sure that you are happy--awesome customer service. One of the most clean hotels. We were in the penthouse suite and the cleaning lady had folded numerous towels into animals (swans, etc.). Highly recommend.

  • Stayed December 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MtnView_ResidenceInn, Manager at Residence Inn Palo Alto Mountain View, responded to this review, January 7, 2013
Good day New Hampshire Family,

First of all I wanted to thank you for choosing our Hotel as Your Home Away From Home. I am glad to hear that you and your Family enjoyed your stay here we us, we thrive to give our guest a great experience and enjoyable stay. Hope to see you guys on your next Trip and if there is anything else I can assist you with please feel free to contact me.
Sincerely,
Francisco Cruz
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Israel
Contributor
19 reviews 19 reviews
7 hotel reviews
Reviews in 10 cities Reviews in 10 cities
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed November 14, 2012

I always come to this place when I need to visit mountain view.

Pros:
- spacious room
- comfy bad
- good service

Cons:
- breakfast is somewhat boring.
- wifi experience varies. Sometime in room reception not good enough for Skype.

Stayed November 2012, traveled on business
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MtnView_ResidenceInn, General Manager at Residence Inn Palo Alto Mountain View, responded to this review, January 3, 2013
Good day Mr.Idof
First of I wanted to thank you for being a frequent traveler and for always choosing our property as your home away from home when business brings you to the Mountain View area. I also wanted to thank you for taking the time and providing us with feedback in regards to our Hotel and Services this is the only way we can make sure on what is working for our Guest and what we need to improve on. For instance one of your comments is that our Breakfast is somewhat boring, if you would be so kind and elaborate on that a little more is it the food that we offer, the way is cooked, what is something that you would like to see served to make sure that is not boring or the same. In regards to the Wifi this is something that we are working on to improve and we have already made some changes that so far our Guest are happy with. I hope to hear from you soon.
Sincerely,
Francisco Cruz
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
zurich
Senior Contributor
36 reviews 36 reviews
19 hotel reviews
Reviews in 19 cities Reviews in 19 cities
23 helpful votes 23 helpful votes
4 of 5 stars Reviewed October 27, 2012

The rooms are big, with a full kitchen and couch. Kept very clean and tidy, friendly staff, all works well. Wireless internet is a bit slow, but still usable to watch a movie at low resolution. Wired internet is also available and a bit better. A bit of street noise, depending on what room you have, since it's on the El Camino Real. Didn't bother me though. The fridge also makes some noise, but that's easy to get used to. The airco is big and works well, but is too noisy to sleep by. I didn't use the breakfast but it looked good. The cleaning leady clearly has done a towel folding course, swans all over the place :-). All this comes at a price which is a bit higher than the motel style places on the same street.

Room Tip: Away from the street has obviously less street noise. Pick ground level if you don't want to wa...
See more room tips
  • Stayed October 2012, traveled on business
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MtnView_ResidenceInn, General Manager at Residence Inn Palo Alto Mountain View, responded to this review, January 3, 2013
Good day,
I would like to thank you for taking the time to inform us of how your stay and overall experience was at our Hotel. I will make sure and let my staff know what a great job they did and also glad that you enjoyed the Swan made out of towels. Every week we pick a different animal for our housekeepers to do currently is a puppy. I am sorry to hear that you did not get a chance to enjoy our breakfast, hopefully on your next visit you are able to get a good breakfast before starting your day. I would also like to inform you that we have made some changes to our internet and continue to work with our provider to make sure Guest are able to log on and surf the internet without any inconveniences. We hope to see you on your next trip to our area.

Sincerely,
Francisco Cruz
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Fort Bragg, California
Senior Reviewer
10 reviews 10 reviews
3 hotel reviews
Reviews in 6 cities Reviews in 6 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed September 4, 2012

We were here for a concert at Shoreline Arena. Upgraded to the Penthouse, one bedroom with a second bedroom and bath in the loft. A full kitchen. Pool is small, we did not use as the weather was not warm enough. Nice grounds, quiet area.

Room Tip: Use your Marriott Rewards, this is why I was upgraded.
See more room tips
  • Stayed August 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MtnView_ResidenceInn, General Manager at Residence Inn Palo Alto Mountain View, responded to this review, January 3, 2013
Good day Ms. Nancy,
Hope you are having a great day and I am glad you choose our Hotel on your last Trip. If is not too much to ask what concert were you here for. I am glad to hear that my Staff was able to accommodate you and upgraded you to a bigger room that gave you a chance to spread out and be more comfortable. We hope to see you again on your next visit to the area or for any upcoming concerts
Sincerely,
Francisco Cruz
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New York City, New York
Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
Reviews in 6 cities Reviews in 6 cities
31 helpful votes 31 helpful votes
1 of 5 stars Reviewed September 2, 2012 via mobile

Not recommended. Each separate unit building has a lower and upper unit so you either get to hear noise above your head or lug all your luggage and belongings up a flight of outdoor stairs to your room and down again. Also the bed is small -- a full size and there is no separation of sleeping and living areas so if you want to sleep and someone else wants to watch TV, you're all on top of each other. Plus with no walls, you get to have the kitchen and bathroom lights blaring in your eyes at night and in the morning. Plus it's on a very busy road with very tight parking in their lot and you have to play musical cars and wait on a line of cars to try and get out of the parking lot any time you want to leave Outdoor pool is an oversized bathtub. I hated this place. AVOID

  • Stayed August 2012
    • 2 of 5 stars Value
    • 1 of 5 stars Location
    • 1 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MtnView_ResidenceInn, General Manager at Residence Inn Palo Alto Mountain View, responded to this review, January 3, 2013
Good day Mr. Lanky
First of I wanted to thank you for taking the time and providing us feedback in regards to how your stay was during your last visit to our Property. I want to apologize for the huge inconvenience you encountered during your visit to my Property; we strive to give our Guest the most positive and reassuring environment. I know this was not the case when you visited our Hotel after reading all the problems you had to deal with. I know first impressions are everything and the first impression you received from us was a horrible one. Nothing I can say or do can change the past or your dissatisfaction with our hotel. If you would be so kind to contact me via email (mountainviewgm@ih-corp.com)or by phone (650-940-1300 ext. 400). So that we can discuss this further and hopefully find a way that I can rectify this issue. Once again Mr. Lanky it is not desirable for us to fail our valued customers, but in this case we did and I am truly sorry for that. Should your travels bring you back to the Mountain View Area I would like to personally make your next reservation. I will guarantee you a perfect stay at our property should you give us a second chance. If there is anything else I can assist you with please feel free to contact me
Sincerely,
Francisco Cruz
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sofia, Bulgaria
Senior Reviewer
9 reviews 9 reviews
8 hotel reviews
Reviews in 9 cities Reviews in 9 cities
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed July 20, 2012

I spent more than two weeks at the Residence Inn Palo Alto Mountain View (I was there on a business trip). I liked Residence Inn for its amenities, especially the breakfast. The staff was terrific during my entire stay. I was staying in a studio with a full kitchen, bed and pillows were very comfortable. There's an outside pool, beautiful little gardens between the buildings, good location.
It was a very comfortable place to stay - warm and welcoming.

  • Stayed May 2012, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotels you might also like...
mm/dd/yyyy mm/dd/yyyy
Prices are for 1 room, 2 adults
Price Your Stay

Been to Residence Inn Palo Alto Mountain View? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Residence Inn Palo Alto Mountain View

Address: 1854 El Camino Real West, Mountain View, CA 94040
Location: United States > California > Mountain View
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( Wi-Fi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #12 of 23 Hotels in Mountain View
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Residence Inn Palo Alto Mountain View 3*
Number of rooms: 112
Reservation Options:
TripAdvisor is proud to partner with Travelocity, Booking.com, Expedia, Orbitz, Hotels.com, Marriott, Odigeo and Tingo so you can book your Residence Inn Palo Alto Mountain View reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Residence Inn Palo Alto Mountain View Hotel Mountain View
Mountain View Residence Inn
Residence Inn Mountain View

Owners: What's your side of the story?

If you own or manage Residence Inn Palo Alto Mountain View, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.

;