My husband and I recently spent 3 nights at the Residence Inn Palo Alto Mountain View. We like the Residence Inns for their amenities, especially the breakfast as we don't like going out to a restaurant for breakfast. The greeting by the front desk staff was so warm and welcoming. They were terrific during our entire stay. Our room wasn't quite ready and they kept in touch with housekeeping on its progress. It is a two story hotel without an elevator and I requested a first floor unit, which we were given. It was a Queen studio with a full kitchen - very ample in size, over 500 Sq. feet. The hotel had been remodeled in 2011 and it is very nicely upgraded and comfortable. Towels are large and fluffy - I always have the same comment about any hotel we've been too - Not enough towel hooks or racks. We ended up clipping the bath towels to the hangers in the closet so they could dry overnight. I can't understand why the folks who design these rooms can't include adequate towel hooks or even the racks that fit over the bathroom door. I mentioned this to the hotel staff and also the fact that, even though the shower curtains are on curved racks, the plastic liner should be replaced with a cloth liner. The water spots on the plastic liner are not pretty ;) The bathroom granite sink counter is long and there's plenty of room for stuff.
Bed and pillows were very comfortable -
We didn't use the pool; however, it is on the street side of the hotel with really not much privacy for the folks who use it. There is a glass fence separating the pool area from the street, but it isn't very high nor opaque. It didn't seem to bother anyone, though. The hotel staff put out clean towels on the lounge chairs every day. The ground appeared well tendered. The breakfast room is a two story affair, with several tables on the first floor where the food is laid out and there is a second level for overflow. The hotel has an elevator for those unable to take the stairs. The fitness room is on the second level. I didn't make use of it this trip, but it looked clean and the equipment looked in good shape. There were two treadmills and an elliptical.
During the hotels extensive renovation, they included some good energy savers. Lights have motion detectors and can also be put on manually.
Oh, shower head was leaking and I mentioned it to front desk - it was fixed before we returned to the room that day. I do wish that hotel guests and housekeeping would keep the front desk informed of anything that needs fixing or adjusting. That way, the newness of a renovation would stay in good shape.
The hotel is located less than 10 miles from San Jose Airport and is on the main drag of El Camino Real. There is a Walgreens just across the street and some restaurants within walking distance. The downtown district, near the Cal Train, offers up some very nice restaurants. We did eat at Frankie, Johnnie and Luigi Too! just about 1/2 mile from the hotel. Nice dinner, good portions and good service.
The breakfast was very nice. A good selection of hot, cold and vegetarian items. I would, however, like to see less sugary cereals offered. The only non-sugar cereal was corn flakes. Fresh fruit was available, yogurts, nuts, raisins. They even make their own little muffins on the premises. The two woman who took care of the buffet did an excellent job. They refilled what needed refilling and cleaned up the food area.
I did see a small sport court adjacent to the pool and some kids playing basketball. A nice touch when you are traveling with kids.
All in all a very comfortable place to stay - warm and welcoming - will stay their again if in the area.
Because of the way the hotel is laid out, sort of in quads, some of the rooms don't get enough n...
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