Stayed here for 4 nights. We needed a team hotel for my son's tournament at Stanford and surrounding area. Angelica, their sales manager, was very professional, kind, and helpful with the arrangements. She was able to give us a variety of room types to fit each family's needs and budget. We had a couple of glitches during the reservation process but she was always on top of it and worked it out to beyond our expectations. Free parking, breakfast, and wi-fi (had no problems with it) was also a big plus.
We ended up with a king deluxe suite. It was spacious, clean, and pretty much looked like the picture on the hotel's web site. I liked that the bathroom had two doors leading into it, one from the hallway the other from the bedroom although with both opening into the bathroom they would bang into each other. The bed was comfortable and towels were big and fluffy.
As others have said this is an older property. If you must have the most modern and updated of room accommodations then you probably won't like this hotel. Instead, if your preferences are more towards the hotel being clean and well-maintained, then this is your hotel. The ice machine went out in our wing on Saturday. I figured it wouldn't be back in operation until Monday but by late Sunday morning it was repaired and working and kept working throughout the rest of our stay.
Have to agree with the room numbering system, it is a bit strange yet once you figure out where your room is it no longer is an issue.
The staff was very pleasant and helpful. One morning the team needed to leave by 5:30am for their game, well before the breakfast lady comes in. The evening clerk passed the word on to the night shift and by 5am that next morning breakfast was awaiting our team! Breakfast includes scrambled eggs, surprisingly good sausage patties, french toast or potatoes, and the usual assortment of breads, cereals, juices, coffee, etc. One other day they had a late game and were still eating breakfast past the 9:30 advertised cut off. The breakfast lady (sorry I didn't get your name) was very kind and let them continue until they finished. I've been at other hotels where the breakfast start and stop times are strictly enforced. This kind of service is what prompted my 5 rating of this property.
We enjoyed the pool and spa area which was always being kept clean and tidied. Their computer in the lobby isn't hooked up to a printer but it was my understanding the front desk staff will print your boarding passes if needed. One other thing, when you Google map it the name of the hotel come up as "holiday inn".
Overall a most pleasant stay, meeting all our needs. Will definitely book them again when back that way.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.