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“Just okay motel” 3 of 5 stars
Review of BEST WESTERN PLUS Mountain View Inn

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BEST WESTERN PLUS Mountain View Inn
2.5 of 5 Hotel   |   2300 W. El Camino Real, Mountain View, CA 94040   |  
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Ranked #9 of 23 hotels in Mountain View
Vancouver, Canada
Senior Contributor
39 reviews 39 reviews
23 hotel reviews
Reviews in 27 cities Reviews in 27 cities
17 helpful votes 17 helpful votes
“Just okay motel”
3 of 5 stars Reviewed February 27, 2013

Just completed a stay at this property. Bottom line review is that this is a decent hotel, but really just average. I wouldn't go out of my way to avoid it in the future, but there's no reason for me to insist booking this property the next time I'm in town.

It's a motel, which is a little different than what I'm used to on business stays, and comes along with the usual motel issues. Parking is immediately outside of the room, and as the property fronts El Camino Real it can be quite noisy. Security didn't appear to be an issue at this location, but it's obviously less secure than a typical hotel. The walls/ceiling were very thin, and I could easily hear when my neighbours were up and about or talking. Cleanliness of the property and the room was not at all an issue although the wingback chair/ottoman were very old and shabby looking. The room had a very odd layout, with weird kind of kitchenette/bathroom combo area with a *small* toilet/shower room adjoining. The fan/light fixture in the toilet room sounded like a small prop plane whenever it was turned on. Big HD flat screen TV in the room, but no HD content available. There was a fridge and a microwave in the room as well.

The area around the hotel is safe, I walked around after dark with no problems at all. There is walmart, target, and whole foods in the area if you need provisions. There are numerous restaurants in the area. I didn't get the chance to try the included breakfast offerings, but I peeked in and the selection looked decent.

Room Tip: Try to get an upstairs room, then you won't have to hear your upstairs neighbour thumping around...
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  • Stayed February 2013, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Michael P, Front Office Manager at BEST WESTERN PLUS Mountain View Inn, responded to this review, March 13, 2013
Dear vanbigslick,

Thank you for your comments about your stay. We do appreciate every guest that takes time out of their day to post a comment. We do apologize for not meeting all of your expectations. We are in the process of updating some of the room furnishings as well. We do hope that you will stay with us in the future so that we can make a different impression for you.
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Write a Review

113 people have reviewed this hotel

Traveler rating
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30
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (13)
Date | Rating
  • English first
  • French first
  • German first
  • Any
English first
Dublin, Ireland
Senior Reviewer
6 reviews 6 reviews
Reviews in 5 cities Reviews in 5 cities
5 helpful votes 5 helpful votes
1 of 5 stars Reviewed February 25, 2013

Stay 2 nights. The building is very dated and tired looking. Bed was comfortable but the room had an unpleasant odour. Cleanliness could have been better.

Had to run the Guantlet of smokers on the walkways to the room, which was not pleasent. Breakfast is bad I waited to get the ofice to eat the second day.

Only positive was the front desk staff were friendly and efficent, excellent actually. There are much better hotels on the same street close by for similar price.

Room Tip: get a room away form the road to lessen the highway noise.
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  • Stayed February 2013, traveled on business
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Michael P, Front Office Manager at BEST WESTERN PLUS Mountain View Inn, responded to this review, March 7, 2013
Dear Martin M.,

We apologize for not meeting your expectations. Thank you for your respose and constructive criticism. We utilize Tripadvisor for these responses and use them to help us serve our customers more efficiently and effectively. Thank you for the nice comments about the staff. We will be sure to forward the good word to them. We do hope you stay with us in the future and look forward to serving you soon.
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Santa Rosa, California, USA
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed January 2, 2013

Stay here every holiday spent with family. Room is very quiet, bed is comfortable, sleep is guaranteed. The front desk staff is always courteous. I return here for the whirlpool bathtubs and the amenities.

  • Stayed December 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Best Western

Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Michael P, Front Office Manager at BEST WESTERN PLUS Mountain View Inn, responded to this review, January 7, 2013
Dear Merit C,

Thank you for taking the time to write such a nice review. We thrive on our customer feedback and I will make sure I share these comments with the staff. We look forward to your return in the future and thank you for being such a loyal customer.
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London, United Kingdom
Contributor
17 reviews 17 reviews
8 hotel reviews
Reviews in 14 cities Reviews in 14 cities
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed December 15, 2012

I spent there 6 nights during my business trip. Good location, room spacious and very clean, very comfortable bed, nice and helpful staff. The only thing which was not so good for me was a breakfast, but this is a personal taste.

  • Stayed December 2012, traveled on business
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Michael P, Front Office Manager at BEST WESTERN PLUS Mountain View Inn, responded to this review, December 22, 2012
Dear Joanna1313,

Thank you for taking the time out of your day to put together a response for us. We appreciate all feedback from our guests. I will pass along all the good comments to our staff. We change items in the breakfast from time to time and look forward to your return to us in the future. You may be pleasently surprised by the breakfast next time. Thank you again.
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Anderson, California
2 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed December 15, 2012

Wish the breakfast was open till 10AM everyday. Great office staff. Always accomidating. Fast friendly service. Carpets are getting pretty worn out. May need to be replaced. The rest of the room is great though.

  • Stayed December 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Michael P, Front Office Manager at BEST WESTERN PLUS Mountain View Inn, responded to this review, December 22, 2012
Dear Karen B,

Thank you for you kind response. We love to see that our guests enjoy their stay. We also appreciate the feedback good or bad so that we can ensure the highest level of customer service from our staff. We will look into the carpets like you have stated and look forward to you staying with us in the future.
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Ingersoll, Canada
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed December 1, 2012 via mobile

If you need a less expensive hotel than the Raddison or Sheraton this is a good option. Pretty good location for access to business locations off of Foothills Expressway.

Rooms are old looking and bathroom was very small (sink outside) but $135 is much better than $250.

Breakfast was included but nothing to get excited about.

It's a matter of price people.

Stayed November 2012
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Michael P, Front Office Manager at BEST WESTERN PLUS Mountain View Inn, responded to this review, December 11, 2012
Dear Ingersollian,

Thank you for taking the time to write a review for us. We appreciate all guest feedback. We are currently in the process of room renovations and would love for you to see when you return to the area. We strive to make every stay for every guest accomidating. Thank you again and we look forward to your return.
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1 review
3 of 5 stars Reviewed November 19, 2012 via mobile

We have stayed at several plus properties but I would not rate this a plus. More a regular Best Western, mismatched furniture made the room very dated. Bed was comfortable, but weird sink area. The sink area counter needs to be larger to accommodate personal hygiene bags etc,. If I were in a pinch, I would stay again but would negotiate a better rate.

  • Stayed November 2012
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Michael P, Front Office Manager at BEST WESTERN PLUS Mountain View Inn, responded to this review, November 26, 2012
Dear Loveto3,

Thank you for taking the time to write us a review. We appreciate your feedback. At this current time we are in the process of updating our rooms and take comments like yours and utilize them for our renovations as well. We hope you will consider our property for a future visit.
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Additional Information about BEST WESTERN PLUS Mountain View Inn

Address: 2300 W. El Camino Real, Mountain View, CA 94040
Phone Number:
Location: United States > California > Mountain View
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Room Service Shuttle Bus service Swimming Pool Wheelchair access
Hotel Style:
Ranked #9 of 23 hotels in Mountain View
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — BEST WESTERN PLUS Mountain View Inn 2.5*
Reservation Options:
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Also Known As:
Best Western Plus Mountain View Hotel Mountain View
Best Western Mountain View
Mountain View Best Western

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