We stay at Hilton properties (and Garden Inn's in particular) a lot lately for business travel and found this spot in Mountain View which was perfectly situated for appointments in Palo Alto and Milpitas. This property is great.
While Garden Inn's in CA seem to be layed out similarly and have similar amenities, the management and staff at Hilton Garden Inn Mountain View seem to go above and beyond for their guests. It wasn't very busy on the day after New Years when we arrived and that may have been part of the extra attention, but it continued into the second day when more business clients seemed to arrive.
Hotel is very clean and neat - real flowers, lots of space to relax in the lobby. Food served all day - service and food was very good. Free (fast) wireless, nice work out room, pool and jacuzzi.
Request for quiet room on upper floor was accomodated - it was very quiet and bed was comfortable. Room is not luxurious but it was very comfortable (includes fridge and microwave) and staff started cleaning at a reasonable hour (i.e. at least after 8 am) . Manager followed up by phone to see if everything was good in the room.
Needed a wine opener and staff member Gary, opened bottle and provided wine glasses as well. With such a nice welcome, we decided we'd stay both nights instead of moving and they accomodated this request without fuss or a big jump in the rate.
While hotel is not '5 star', the service certainly is - front desk offered restaurant tips, helped with directions and made sure I knew about manager's reception - getting me a glass of wine before the ' bar' closed ;). The workout room was super clean, everything worked and the pool and jacuzzi, though we didn't use it, looked tempting.
I cannot emphasize enough how pleasant all the staff were and how much it helped us enjoy our trip. We will definitely be back.
May want to request a room away from El Camino, only a few rooms seem to be near the street that is...
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.