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“Pleasantly Surprised” 5 of 5 stars
Review of BEST WESTERN PLUS Tree House

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BEST WESTERN PLUS Tree House
3.0 of 5 Hotel   |   111 Morgan Way, I-5 and Lake Street, Mount Shasta, CA 96067   |  
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Ranked #1 of 8 Hotels in Mount Shasta
Certificate of Excellence 2014
Pelham, New York
Senior Contributor
27 reviews 27 reviews
9 hotel reviews
Reviews in 10 cities Reviews in 10 cities
23 helpful votes 23 helpful votes
“Pleasantly Surprised”
5 of 5 stars Reviewed February 11, 2014

We stayed one night here on our drive from CA to WA. It was a last minute booking but they were able to accommodate my husband and I and our 2 dogs. Not only is the hotel beautiful with all it's wood posts and beams (I can see why they call it tree house) but the place is very clean, quite and comfy too.
The complimentary breakfast was nice, they had a little bit of everything.
We didn't notice how close we were to Mt Shasta until the morning when we were leaving, It was so beautiful right from the parking lot!
The one thing that was a little strange was our room had 2 exit doors, one that lead to the outside and one that lead to the interior hallway. The door to the outside had about 5 locks on it. I don't know if that made me feel more or less safe but with our 2 dogs there I knew we were fine. I guess they're just being cautious.

  • Stayed September 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Marci W, General Manager at BEST WESTERN PLUS Tree House, responded to this review, February 25, 2014
Thank you for choosing the Best Western Plus Tree House on your trip to Washington. Each and every one of us strive to provide a safe, clean and welcoming environment to our guests. Some of our rooms have an additional door going out into our courtyard. Yes, there are a few doors that have additional locks only because our maintenance department has not had an opportunity to take off the old ones. I can assure you it is not because of safety and I am working on having this taken care of. I appreciate your honesty and feed back. We use this information to further train and educate our staff. After all, your satisfaction is our #1 concern.

Sincerely,
Marci
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528 reviews from our community

Traveler rating
    279
    181
    50
    12
    6
See reviews for
191
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (109)
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English first
Anderson
Reviewer
4 reviews 4 reviews
Reviews in 3 cities Reviews in 3 cities
5 of 5 stars Reviewed February 8, 2014 via mobile

Beautiful hotel inside and out. Staff goes out of their way to be helpful and accommodating. Beautiful views of Mount Shasta. Located very close to all the shops and supermarket in downtown. Hannah, our waitress, took excellent care of us, even taking our picture in front of the beautiful fireplace! and will recommen to all our to all our friends an and family family.

  • Stayed February 2014
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Marci W, General Manager at BEST WESTERN PLUS Tree House, responded to this review, February 11, 2014
Thank you very much for your review! We are so happy you enjoyed your stay with us and look forward to welcoming you back.

Regards,
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2 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed February 2, 2014

We've made numerous trips to beautiful Mt. Shasta and consistently enjoy our stay at the Treehouse. They've done some very nice updating to the rooms and surrounding landscape recently. They were also very accommodating to our pup. Complimentary breakfast was extensive and our server, Ms. H, was attentive with great insight into the area. Can't wait to return.

Stayed February 2014, traveled as a couple
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
New Braunfels, United States
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed February 1, 2014

Great Beds! Love the rustic style of this hotel, lobby and pool were great. And you can't beat the views. I loved having my own little "porch" to sit and have tea in the early mornings. I will go back.

  • Stayed January 2014, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Best Western

Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Goldendale, Washington
Top Contributor
53 reviews 53 reviews
34 hotel reviews
Reviews in 30 cities Reviews in 30 cities
29 helpful votes 29 helpful votes
3 of 5 stars Reviewed January 31, 2014

Overall found the hotel nice, but it was undergoing renovations during our stay and the solvent/glue odor was strong and really bothered my wife. If we had not arrived so late at night, we would of looked for another hotel. Found the breakfast to be well presented/served, great variety of choices and the quality of food was excellent. Room was clean and well laid out. We used the pool and spa and found this area to be clean and well decorated.

  • Stayed January 2014, traveled with friends
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service

Review collected in partnership with Best Western

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Marci W, General Manager at BEST WESTERN PLUS Tree House, responded to this review, February 11, 2014
Thank you for your kind and honest review. Please accept our apologies for the strong odor during our renovations. I know how disruptive this can be during your stay, for I myself was affected by the odor that day. We would love to welcome you back soon, as we are now finished with the renovations.

Happy Trails,
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Florence, Albania
2 reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed January 29, 2014

We had a pleasant stay as usual. The staff there are wonderful. We have a favorite room and they always try to get it for us. (We have a pet that we have to walk and a downstairs room by the park is perfect for us). The rooms are clean, the beds are comfortable, and there is adequate parking.

  • Stayed January 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Best Western

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Marci W, General Manager at BEST WESTERN PLUS Tree House, responded to this review, January 31, 2014
Thank you for your kind response. We truly appreciate your business and look forward to welcoming you back.
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1 review
5 of 5 stars Reviewed January 27, 2014

This is the second time we've stayed here with our grandsons, ages 9 and 6. We enjoyed tremendously both of our stays. We had an issue with the TV in our room during the first stay. The manager of the hotel went above and beyond in his willingness to take care of the situation.

  • Stayed January 2014, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Best Western

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Marci W, General Manager at BEST WESTERN PLUS Tree House, responded to this review, January 28, 2014
Thank you for your comments about your stays with us. We truly value your feedback and our guest's satisfaction is our #1 concern!

Happy Travels
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Additional Information about BEST WESTERN PLUS Tree House

Address: 111 Morgan Way, I-5 and Lake Street, Mount Shasta, CA 96067
Phone Number:
Location: United States > California > Mount Shasta
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 8 Hotels in Mount Shasta
Price Range (Based on Average Rates): $$
Hotel Class:3 star — BEST WESTERN PLUS Tree House 3*
Number of rooms: 98
Official Description (provided by the hotel):
The BEST WESTERN PLUS Tree House is nestled at the gateway to Mt. Shasta, welcoming guests to this spectacular mountain resort area, which is surrounded by natural beauty, plenty of recreational activities and a stunning view of Mt. Shasta. The 14,161 foot face of Mt. Shasta does impress, as will the Shasta Trinity National Forest it is set in. We are located in northern California, one hour north of Redding and one hour south of the Oregon border. It is within an easy drive of San Francisco, Sacramento and Portland for a weekend getaway or vacation in any season. Come visit beautiful Mt. Shasta and book your room with us today.We have two restaurants to serve you, The Tree House Restaurant and Cooper's Bar & Grill, both open 7 days a week, offering Breakfast, Lunch & Dinner. ... more   less 
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Also Known As:
Best Western Plus Tree House Hotel Mount Shasta
Best Western Tree Hotel
Best Western Mount Shasta
Mount Shasta Best Western

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