Every moment from the time we drove into the empty dirty parking lot, to the reception to the room, was a nightmare.
We had reserved a room, he receptionist took us back to a corner room, saying all of the way, "the lock doesn't usually work, let's go try it". The room was dirty. There was paperwork on the desk from the prior tenant, all of his demographics, name, ect. on display for us to read.
We were taken to another room, next to overfilled trashcans (feet from our door). The room was filthy, The sheets were so thin, you could read the pillow lettering through them. The bedspread had soiled marks on it. The towels in the bathroom, hanging up had soiled spots, some of them red in color (maybe lipstick). They were grayish - supposed to be white and also very thin. There was debri (trash) on the floor of the bathroom. I don't think the room had been cleaned, just the bed made and the used towels hung up. The shower curtain was very soiled, the floor of the shower was also stained, moldy looking. My husband and I walked out, the receptionist said we were not the only ones to walk out that same day. She said the paperwork was in the first room we were taken to because the guests refused to sign it.
We asked to have our charges taken off of our credit card, they had some computer problems and our credit card had never been charged at all. So, they were very nice to not expect us to pay. We drove for hours to our next destination when we had expected to have a break in Mt. Shasta on our road trip.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.