I booked 2 nights, 2 rooms (one room with 2 queen beds, one with a king bed) based on what I read on tripadvisor.com, but I was finally let down by this site. What I found when we checked in was a dump! The room I booked for my family was actually 2 doubles, and it was too small for the 4 of us and our stuff (my husband is 6'4" and I'm 5'10" - we need at least a queen - and my step-daughter needed space since she is pre-ACL surgery). The room my mom and step-dad were given had barely any room left around the bed. But the really deal killer was that it was a dump. The bathroom looked at least clean, but there were ashtrays outside all the rooms and several people smoking (it smelled awful) and there were a bunch of little kids riding tricylcles around the front courtyard area making way too much noise. It appeared there were families actually living there, and not just hotel guests. The steps up to our rooms could not have been up to code. When I returned to the front desk to tell her this room was not as represented and that we needed more space, I asked if there were another room so we could at least split up. At first the woman said there was one available room, but when I asked if we could have it for free since the room was not as we were told, she then called her husband (the manager?) and the other room was somehow no longer available. She did credit our visas for the 2 nights she charged for when we checked in when we decided this just wasn't going to work out, but she was so spacey she tried to give my step-dad cash and for only one night - not the 2 charged - and that was only 10 minutes after checking in. Not sure about her short term memory.....Anyway, my step-children (10 and 12) were mortified at the possibility that we might actually spend the night in this dump (we would not have felt comfortable leaving them alone at all, and we wouldn't even have felt comfortable leaving our belongings in the room when we went to Hearst Castle!), and we were all pleased to find wonderful rooms at the Embarcadero Inn after trying at several other places first. The room my mom and step-dad got only cost $12 more per night and what a difference! Our room cost twice as much, but it was well worth it. I was so disappointed in the Bayfront Inn that I had to finally write a review, to at least attempt to add to the integrity of the review process. The Bayfront Inn was a total disappointment and the front desk was inaccurate and not accomodating when we were not pleased. Stay away from this place. Not sure why I even asked for that extra room - I guess I was just afraid we wouldn't find rooms for all 6 of us that late in the day. Thank goodness we did!
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Management Response
hotelmanmorrobay, General Manager
(Management representative)
Aug 29, 2006
Sorry we could not accommodate
Your family
Yes only my family lives here
And we are kid friendly, to say we are a dump is wrong, are rooms Are small and
This hotel is 40 years old but this property is extremely clean.
Are rooms are none smoking and we do allow guest to smoke out side there rooms
We have had hundreds of guest stay here this summer and few complaints
Never has anyone one complained about the cleanliness of our hotel. This person
Did not stay and your in-laws had no problem with or hotel. This person
Wanted a free room and we offered 2 rooms for the price of one and no was the
Answer. We tried to accommodate them and we could not make them happy. Sorry
Steve St.Clair
General Manager
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.