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“Acceptable but Declining” 4 of 5 stars
Review of Microtel Inn & Suites by Wyndham Morgan Hill/San Jose Area

Microtel Inn & Suites by Wyndham Morgan Hill/San Jose Area
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Microtel Inn & Suites by Wyndham Morgan Hill/San Jose Area
2.0 of 5 Hotel   |   16245 Condit Road, Morgan Hill, CA 95037   |  
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Ranked #5 of 12 Hotels in Morgan Hill
Orange County, California
Contributor
11 reviews 11 reviews
9 hotel reviews
Reviews in 10 cities Reviews in 10 cities
2 helpful votes 2 helpful votes
“Acceptable but Declining”
4 of 5 stars Reviewed October 5, 2012

I can remember when this Microtel was new. It was modern, conveniently located for me, and a great price. Like all Microtels, the rooms are small but thoughtfully laid out.

This one is still a great price (especially compared to norms in the Bay Area), but like a lot of older Microtels, it could use a thorough refurbishing. If the appearance keeps going downhill, I'm going to have to give it three checks next time.

I stay at Microtels fairly often and have noticed the same pattern elsewhere. The new ones are fine, but the older ones are tired.

  • Stayed October 2012, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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234 reviews from our community

Traveler rating
    38
    61
    64
    47
    24
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94
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57
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (15)
Date | Rating
  • English first
  • German first
  • Any
English first
Tracy, California
1 review
1 of 5 stars Reviewed October 2, 2012

My husband and I stayed here on a business trip. The room was incredibly small, the "queen" bed was a "double" bed. No extra pillows as advertised. Towels were cheap, stained and worn. The floor was wet all weekend, probably from air conditioning unit. Room fan vent was filthy.
Upon check in I was asked for my credit card even though the room was paid for in advance through Tingo. I found this odd. I was told it was for any "extra" expenses??? I showed the room to the registration clerk and was told it was a standard room. I've stayed at Microtel's in the past and this room was half the size of a normal room. I feel like I was treated differently because I didn't book through Microtel as I usually do. The hotel was in need of repair, worn and think carpets, dated room decor. I would not stay here again.

  • Stayed September 2012, traveled on business
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 2 of 5 stars Service
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RIDGEFIELD
1 review
2 of 5 stars Reviewed October 1, 2012

Never have a hot coffe in the laby .coffe equipment in the room was not clean and was not in good condition (2 days ) .

  • Stayed September 2012, traveled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service

Review collected in partnership with Microtel Inn & Suites by Wyndham

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SANTA CLARITA
1 review
3 of 5 stars Reviewed September 24, 2012

- odor of cleaning agents too strong.
- bed covers should be modernized.
- toilet seat cover obstructed by sink cabinet and will not go up all the way.
- should steam clean carpets and couches. Very stained.
- registration and lobby area should be painted and upgraded.

+ excellent, comfortable mattress, but a bit old and stained.

  • Stayed September 2012, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service

Review collected in partnership with Microtel Inn & Suites by Wyndham

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
morgan hill
Reviewer
5 reviews 5 reviews
5 hotel reviews
Reviews in 4 cities Reviews in 4 cities
14 helpful votes 14 helpful votes
3 of 5 stars Reviewed September 20, 2012

i stayed two weeks at a pretty good price the room was nice clean and was cleaned every day comfortable bed most the staff is great very friendly it's right across 101 from Morgan hill down town so u hear the steady rumble off traffic but it's not bad

the only problem i had the ac wil not go below 69 degrees i love a ice cold room

Room Tip: the north side 3rd floor
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  • Stayed September 2012, traveled on business
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Stockton, California
Reviewer
5 reviews 5 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
15 helpful votes 15 helpful votes
2 of 5 stars Reviewed August 26, 2012

I spent weeks staying at the Microtel. Some things about it were OK. The office staff for the most part were pleasant . Price was mid 60s for a room with a microwave and refrigerator and a sitting area.
During my stay I made a few consecutive reservation through Priceline. THey took an imprint of my charge card when I first checked in. Then , the next couple of times I checked in for a new batch of nights, they knew me already. But the next time I made a new reservation , I believed that they would ask me for the card when I arrived home from work in the evening. What happened was something different. I received a panicked call from my son who was returning back to the room from a job assignment. The person at the front desk had locked him out of the room and would not even let him wait in the lobby. he did not have a credit card with him. I asked him to pass the phone to her. I explained to her that we had been staying there for a couple weeks already and that I thought she had our information in the computer. Amazingly, she demanded that I leave work immediately and present to her my credit card. I told her I thought that this was a bit unprofessional and not a way to treat a good customer. I told her I would come to the front desk when work was over.
When I arrived the manager was there . I presented my card. I told him that I thought I had been treated poorly and that it was very bad customer relations for the hotel. He promised to "make it up to me". Yeah, right. I am still waiting . He was a bit concerned that I would report him. I thought about it for a day and then told him that I was not about retribution, and I considered the matter to be over.
Suprise, surprise, two days later I arrived at my room in the evening to find two huge backs of dirty towels. They were caked with makeup. I went to the front desk and asked him what it was about. He responded that he was sure that a woman hotel customer who was staying in another room had been in my room with my son and I and that since "we had let her use the towels, that we would have to pay for them". I was in shock that he would take this tactic.

I reminded him that I had not reported the faux pa of his desk clerk treating my son badly. He responded, if I would forget that matter, that now he would not charge me for the towels. Now I could see that he was manipulating me! His name was Abel, by the way. I had a bad feeling about the hotel now and did not want to bring them any more business. Despite his representation that he would forget the towel matter, when I looked at my bank statement later on , I saw that he had charged my card for $100. Also, there was a $30 dollar charge on my card from the day we first checked in. I followed up with that and they told us that they had refunded the money to someone else. Despite that they would not fix their mistake. These people are not helping their business! If I was upper management, I would be asking some pointed questions. There was never any explanation about the late $100 charge.

Wait, there is more! The internet at this hotel was very slow and there was no security, no passkey, you just open the browser and use it. It was continually going up and down, barely usable. I asked for a room on a different floor to hopefully be closer to the router and get a better connection. I changed rooms but there was not any noticeable improvement. To add to that insult, I found out that in the succeeding weeks, someone had stolen my Priceline information and charged over $2000 in rooms and auto rentals using my charge card number.. I think that my identity information was taken during my stay at the Microtel while i had to use their lame non secure internet. By the way, we reported this to authorities, the crooks are being prosecuted, and they had been staying at the hotel while we were there!
I had mentioned the problems with the internet while I was at the hotel. The manager had a lame excuse that "We are looking for a new vendor". Probably not too hard to find an internet guy in the Silicon Valley, don't you think?
I remain unhappy about my experience at the Microtel. I am reciting my tale here so that others may be advised.
After I checked out and

Room Tip: Find a hotel with secure internet , if that is important to your stay.
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  • Stayed July 2012, traveled on business
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
Reviews in 5 cities Reviews in 5 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed August 21, 2012 via mobile

Check in was rough but that was our fault.. Or shall I say my fiances fault! The Manager did everything he could to fix it and finally we were checked in.
First glance of the room.. It was clean and spacious. We had a double bed room. I thought the room had a lot of space but most of the space was empty and unused. The bed was comfortable, the couch needs to be replaced. You can't even sit on it without sinking in, the pullout bed is also broken. The tv is practically on the ceiling and it's old. I couldn't hear the highway at all or our neighbors next to us, although I did hear someone above us.
Breakfast was very minimal, I would have liked to see a few healthy choices like fruit. Staff was great, I don't have any major complaints about this hotel.
I would like to see the rooms upgraded a bit.

  • Stayed August 2012
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Microtel Inn & Suites by Wyndham Morgan Hill/San Jose Area

Address: 16245 Condit Road, Morgan Hill, CA 95037
Phone Number:
Location: United States > California > Morgan Hill
Amenities:
Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Wheelchair access
Hotel Style:
Ranked #5 of 12 Hotels in Morgan Hill
Price Range (Based on Average Rates): $
Hotel Class:2 star — Microtel Inn & Suites by Wyndham Morgan Hill/San Jose Area 2*
Number of rooms: 59
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Hotels.com, Wyndham, Orbitz, Expedia, Cheap Tickets, Priceline, Travelocity, TripOnline SA, Odigeo and Tingo so you can book your Microtel Inn & Suites by Wyndham Morgan Hill/San Jose Area reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Microtel Inn And Suites Morgan Hill Hotel Morgan Hill
Microtel Morgan Hill
Morgan Hill Microtel

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