We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Morgan Hill Holiday Inn handy, location, great breakfast” 4 of 5 stars
Review of Holiday Inn Express Morgan Hill

Save Saved
You added Holiday Inn Express Morgan Hill to your Saves list
Best prices for your stay
Enter dates for best prices
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Show Prices
Compare best prices from top travel sites
and 8 more sites!
Holiday Inn Express Morgan Hill
2.5 of 5 Hotel   |   17035 Condit Road, Morgan Hill, CA 95037   |  
Hotel website
  |  
Hotel deals
  |  
  |  
Hotel amenities
Special Offer
Save on Hotel Packages!
Ranked #3 of 12 hotels in Morgan Hill
GreenLeadersBronze level
Salt Lake City, Utah, United States
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
2 helpful votes 2 helpful votes
“Morgan Hill Holiday Inn handy, location, great breakfast”
4 of 5 stars Reviewed November 30, 2012

Stayed at the Morgan Hill Holiday Inn Express for a lacrosse tournament at the Morgan Hill Outdoor Sports Complex. The hotel was right down the road and was easy to get to and find from San Francisco and Oakland. The hotel is new so the rooms are very nice and well priced and featured a great hot breakfast in the morning.

  • Stayed November 2012, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Write a Review

81 people have reviewed this hotel

Traveler rating
    37
    31
    2
    6
    5
See reviews for
27
14
6
16
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (15)
Date | Rating
  • English first
  • Portuguese first
  • Any
English first
Arcadia, California
Senior Reviewer
7 reviews 7 reviews
6 hotel reviews
Reviews in 4 cities Reviews in 4 cities
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed October 25, 2012

The only reason I picked this hotel on my work trip down to the Gilroy area was because of its ranking. I look for a couple of things as a traveller-service, comfortable bed, working internet. Anyway, I decided to use the remainder of my priority points since I am now a hilton Honors loyalist-big mistake. The internet was intermittent, and the agents at the desk were clueless, as to what to do. I asked for the IT person or manager and they claimed he/she was 'out of town..' Really? Not staying here again. There's a garden inn closer to the freeway that I should have picked.

The good
-Breakfast
The bad
-Noise
-Parking
The ugly
-Internet
-Service

  • Stayed October 2012, traveled on business
    • 2 of 5 stars Value
    • 2 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
David D, Manager at Holiday Inn Express Morgan Hill, responded to this review, February 12, 2013
I am sorry to hear about the Internet issues you had during your recent stay. I am pleased to confirm that we have just installed 8 additional wireless N access points that are being configured to specifically to make wireless work with ease regardless of location even when using smart phones and tablets . With our 100 Meg wired/wireless Fiber Internet connection and 24 hour tech support we are confident that your future experiences will be very positive.

We look forward to earning you future patronage, thank you.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
San Luis Obispo, California
Senior Contributor
32 reviews 32 reviews
14 hotel reviews
Reviews in 22 cities Reviews in 22 cities
12 helpful votes 12 helpful votes
2 of 5 stars Reviewed September 26, 2012

The bottom line was I had no working wifi in my room the entire stay. It was ok in the atrium, but I paid for a room and that is where I wanted to be. I have an iPad and iPhone, so the ethernet cable is not an option. The employees were uninterested in "making it right" for me. I was on the phone with tech support (who were very nice) for an hour and a half. Supposedly the hotel was sold out and could not change my room.
During one of my many trips to the desk to try and resolve the wifi issue, my key card stopped working. Back to the desk, the clerk accused me of de-magnetizing it. OK, whether I did or didn't it still doesn't work and can't I just get a new one? I had to bear an interrogation first.
Upon checkout, I was told the manager would call the tech company and see what was going on. Thanks,
The room was clean, the breakfast was decent.
The customer service was poor at best and no wifi in this day and age is unacceptable to me. Especially when you are just south of Silicon Valley.
The Courtyard by Marriott down the street is newer, and even though it was a little more expensive, I will go there next time.

Room Tip: I was in 201 and it was quiet, looks out at a car dealership.
See more room tips
  • Stayed September 2012, traveled solo
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Holiday Inn Express Morgan Hill, responded to this review, October 11, 2012
Dear 3kids2kauai,

Thank you for your recent stay with us and for reviewing our property. We greatly appreciate you taking the time to bring this matter to our attention. Let me also take this opportunity to apologize for any inconvenience you experienced because of the internet connection in your room and for the unsatisfactory service that you received from our front desk personnel. We strive to exceed our guests’ expectations and create memorable experiences. We take all feedback seriously, and sincerely regret that we did not meet your expectations.

Once again, thank you and we all hope that we will have the opportunity to host you again on a future visit.

Sincerely,

Mia R.
Case Manager
IHGCare
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bay Area
Senior Contributor
23 reviews 23 reviews
23 hotel reviews
Reviews in 22 cities Reviews in 22 cities
32 helpful votes 32 helpful votes
4 of 5 stars Reviewed September 20, 2012

A few days beforehand, our new neighbors told us they would be tenting their house, and we didn't want to be around during the tenting so I booked a room at the Holiday Inn for two nights. It was my husband and I and two toddlers sharing a king bed suite.

The room was a decent size--accommodating all of us, and everything was simple, clean and orderly in the room and bathroom. It was nice to go to a motel that has updated furnishings (modern enough, not your cheap 80's bedspread that never gets washed, etc). The bed was comfortable enough, shower pressure and temperature were great, there were many channels to choose from on the tv, and we didn't have problems with noise in adjoining rooms (although, we were the room WITH the toddlers...). The staff were pleasant and helpful.

Negatives... Breakfast was mediocre--some things better than others. Biscuits were GREAT. "Eggs" were inedible. Do they spray room spray in the rooms before you check-in? Not good at all for people who have sensitivity to smell (or allergies). Whatever I smelled in the room smelled like cheap perfume...so either they spray something or someone before us had some strong perfume. The floors seemed a little sticky in places too. The smell did go away by the next day.

For the class of the Holiday Inn, I would give it 4* and would recommend it for short stays. I think I am close to swearing off motels/hotels with little kids though--my first choice is always vacation rentals, but hard to find good ones nearby and available when you need them.

  • Stayed September 2012, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
San Francisco, CA
Contributor
12 reviews 12 reviews
10 hotel reviews
Reviews in 10 cities Reviews in 10 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed September 18, 2012

We were there for a soccer tournament and we couldn't have asked for anything better. They had a large and very nice atrium area where the girls could meet before and after their games. Only bad thing was, they wouldn't give us a late check out.

  • Stayed August 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Santa Cruz, California
1 review
5 of 5 stars Reviewed August 25, 2012

This Holiday Inn is just great. Super clean, great staff, good breakfast & reception. The room was clean and nice size. Smelled fresh and clean. The front desk girls were very friendly and helpful. Breakfast was excellent and they have a evening reception with complimentry snacks and beverages. Way to go!! Wish all Holiday Inns would take notes from this place!! We have been traveling alot and this is one of the best.Thanks for the hospitality!! A+

  • Stayed August 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
San Francisco, CA
Senior Contributor
27 reviews 27 reviews
23 hotel reviews
Reviews in 22 cities Reviews in 22 cities
79 helpful votes 79 helpful votes
5 of 5 stars Reviewed July 10, 2012

I really like this hotel. I'd stayed here once before for business but this time it was for a mini-vacation with a gaggle of small children. The hotel was hosting a wedding party and also a family reunion, so it was a busy weekend for them. Despite the action, they were kind and responsive to our needs, even when we needed our bedding replaced in the middle of the night due to a sick kiddo. The rooms are nice, the beds are pretty firm but with a comfy pillowtop, and everything was clean and in working order. I really love the indoor pool and jacuzzi. The pool was heated to a wonderful lukewarm temperature, perfect for swimming for hours with kids. I watched the staff set up the atrium for a party and coordinate shuttle service to a wedding and they were courteous and helpful to a fault. The only downside was the smell of cattle manure outside at times, but that's hardly controllable and the smell did not make it into the building.

I highly recommend this place if you happen to need a hotel in the area.

  • Stayed July 2012, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotels you might also like...
mm/dd/yyyy mm/dd/yyyy
Price Your Stay

Been to Holiday Inn Express Morgan Hill? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Holiday Inn Express Morgan Hill

Address: 17035 Condit Road, Morgan Hill, CA 95037
Phone Number:
Location: United States > California > Morgan Hill
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #3 of 12 hotels in Morgan Hill
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Holiday Inn Express Morgan Hill 2.5*
Official Description (provided by the hotel):
Welcome to the Holiday Inn Express Hotel & Suites San Jose Morgan Hill, CA conveniently located off Hwy 101, 10 miles south of San Jose and 10 miles north of Gilroy. Our hotel is an oasis for travelers who seek an escape from the ordinary and who demand awarding winning guest service coupled with a unique experience at an affordable cost. Amenities such as secure free high-speed Internet, a business center, fitness room, heated indoor pool, sauna, plush towels and new luxurious bedding mean every night is a great night and every day starts right. Experience our unique, relaxing, plant-filled atrium and take the glass elevator home to your room. We offer a hearty evening manager s reception served Monday through Thursday with complimentary beer, wine and hors d oeuvres. Awaken each morning to our complimentary Express Start Breakfast featuring our signature cinnamon rolls & a variety of fresh local specialties!Area attractions include Guglielmo & Pedrizetti Wineries, the Jack Nicklaus Coyote Creek Golf Course & the Gilroy Premium Shopping Outlets. We are centrally located between Monterey, Santa Cruz & San Francisco. Nearby attractions include Paramount s Great America, the Tech Museum of Innovation, Monterey Bay Aquarium, the Santa Cruz Beach Boardwalk and Bonfante Garden Theme Park. Planning an event? Make use of up to 5,000 square-feet of flexible meeting/banquet space with state-of-the-art media equipment. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with IHG, Booking.com, Expedia, Travelocity, Tingo, Hotels.com, Priceline, Agoda, BookingOdigeoWL and Venere so you can book your Holiday Inn Express Morgan Hill reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Holiday Inn Express Morgan Hill Hotel Morgan Hill
Holiday Inn Morgan Hill
Morgan Hill Holiday Inn

Owners: What's your side of the story?

If you own or manage Holiday Inn Express Morgan Hill, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.