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“1 night, horrible stay” 1 of 5 stars
Review of The Regency Inn & Suites, Riverside

The Regency Inn & Suites, Riverside
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The Regency Inn & Suites, Riverside
2.0 of 5 Hotel   |   24810 Sunnymead Boulevard, Moreno Valley, CA 92553 (Formerly Regency Inn Moreno Valley)   |  
Hotel amenities
Ranked #8 of 9 Hotels in Moreno Valley
Long Beach, California
1 review
“1 night, horrible stay”
1 of 5 stars Reviewed August 19, 2012

My husband and I stayed here only one night. Upon check-in the lady that helped us was RUDE from the time we walked in and seemed like she didn't know what she was doing. The next day, we get a knock at the door at 10a asking "why do we have the maid service sign on the door when we have to check-out at 11a" I told the same RUDE lady from check-in that we need more towels, she did not give us more towels all she kept saying is check-out is at 11a. My husband and myself got our stuff and got out of that horrible place. The room looks nothing like the photos, no amenities, and the bed is rock hard. Advice to others, pay a few extra dollars and stay somewhere down the street where I'm sure you will get better service.

  • Stayed August 2012, traveled with family
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 1 of 5 stars Service
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8 reviews from our community

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Rating summary
  • Location
    2 of 5 stars
  • Sleep Quality
    1.5 of 5 stars
  • Rooms
    2.5 of 5 stars
  • Service
    1.5 of 5 stars
  • Value
    2.5 of 5 stars
  • Cleanliness
    2.5 of 5 stars
Date | Rating
  • English first
  • Any
English first
Oakland, California
Top Contributor
103 reviews 103 reviews
29 hotel reviews
Reviews in 47 cities Reviews in 47 cities
51 helpful votes 51 helpful votes
3 of 5 stars Reviewed April 5, 2012

Stay 1 nite, clean room - bed ok decent for price book on hotel.com
OK value

  • Stayed March 2012, traveled with family
    • 3 of 5 stars Value
    • 2 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reno, Nevada
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 2 cities Reviews in 2 cities
4 of 5 stars Reviewed September 30, 2008

Ok, me and my hubby live a city over from this hotel. Yes they are guilty for putting up the wrong photo's of the rooms. But I will say this: The rooms are VERY VERY clean and still nice. Not suites like the pictures show but If your looking for a decent clean room to just get away or have family coming down for a visit and need to stay somewhere quiet and safe this Is your place. Me an dmy hubby use regency for nights away on several occasions. Believe me its not NEARLY as bad as the other reviews are saying.

  • Liked — Its VERY CLEAN! The furniture is very descent to!!
  • Disliked — The pool Is rather small. Not somewhere I would want to stay during the summer months!
  • Stayed May 2008, traveled as a couple
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Check in / front desk
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
    • 3 of 5 stars Business service (e.g., internet access)
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Atlanta, GA
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed September 2, 2007

If I could give this establishment a negative score, I would gladly do so. As the other reviews have indicated: the service is horrendous, the "amenities" are non-existent, and the room rates fluctuate mysteriously (i.e., deceptively low rates are offered until you actually arrive at the front desk). When I stayed here, I was treated with utter disrespect by the manager (Gary Pak). I had a dispute about a misquoted room rate, and when I inquired about this discrepancy, Gary began yelling at me as if I was a criminal. I've never been treated this poorly by a service organization, and I can only hope that this review will prevent others from enduring similar abuse. The bottom line is simple. Do not trust anything this establishment tells you. There are plenty of trustworthy establishments down the road from this place, and I *strongly* suggest you contact them instead.

  • Liked — Initially, I liked its low price. HOWEVER, the "low price" was a lie that was used to deceive potential customers (or should I say "victims") into coming to the front desk.
  • Disliked — The service... or more accurately: the complete lack thereof!
  • Stayed August 2007, traveled with friends
    • 1 of 5 stars Value
    • 1 of 5 stars Location
    • 1 of 5 stars Check in / front desk
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
    • 1 of 5 stars Business service (e.g., internet access)
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colorado
1 review
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed April 20, 2007

In general did not live up to what was portrayed on the website; no coffee in the morning...none on the extras business travelers expect.

  • Disliked — unfriendly staff, no coffee in the am, blankets smelled like smoke was suppose to be non-smoking
  • Stayed April 2007, traveled on business
    • 2 of 5 stars Value
    • 2 of 5 stars Location
    • 1 of 5 stars Check in / front desk
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 1 of 5 stars Service
    • 1 of 5 stars Business service (e.g., internet access)
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A TripAdvisor Member
1 of 5 stars Reviewed April 3, 2006

We booked a week at the Regency, based on the pictures etc on this hotels website - it looked very inviting

However when we got there, it was not what it claimed to be - bed was rickety, towels were small and hard, no spa and the breakfast consisted of stale pastries and coffee, nothing else - certainly nothing close to the ad. We had to go to Denny's next door for a decent breakfast

We certainly won't be staying there again

  • Stayed March 2006
    • 2 of 5 stars Value
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about The Regency Inn & Suites, Riverside

Address: 24810 Sunnymead Boulevard, Moreno Valley, CA 92553 (Formerly Regency Inn Moreno Valley)
Location: United States > California > Moreno Valley
Amenities:
Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Swimming Pool Wheelchair access
Hotel Style:
Ranked #8 of 9 Hotels in Moreno Valley
Price Range (Based on Average Rates): $
Hotel Class:2 star — The Regency Inn & Suites, Riverside 2*
Number of rooms: 35
Official Description (provided by the hotel):
The Regency Inn is a quaint Riverside County motel with exceptional value, modern amenities, local charm, and an ideal location near Lake Perris, Riverside Convention Center, Palm Springs, and Ontario International Airport. ... more   less 
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