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“Staff” 5 of 5 stars
Review of Ayres Hotel & Spa Moreno Valley

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Ayres Hotel & Spa Moreno Valley
3.5 of 5 Hotel   |   12631 Memorial Way, Moreno Valley, CA 92553   |  
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2 Nights - 20% Off!
GreenLeadersGold level
Palmdale, California
1 review
“Staff”
5 of 5 stars Reviewed January 2, 2013

This was one of the best hotels I've stayed at, great customer service, I would recommend it to all
my family and friends. Thanks to the staff for being cordial and attentive to our needs. My wife and I and a friend stayed only for one night to bring in the new year with family near bye, so I cannot give a review of the restaurant we only had breakfast and was late to that, thanks again.

  • Stayed December 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AyresHotels, General Manager at Ayres Hotel & Spa Moreno Valley, responded to this review, January 18, 2013
Dear Alwin L -

You are too kind! Thank you so much for the enthusiastic recommendation and for choosing us in the first place. It's always our absolute pleasure to provide guests with the best in service and accommodations. To be described as the "best" is exactly what we are working towards. Thank you again and please consider us the next time you are in the area.

Warm regards,

Jason Ward
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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292 people have reviewed this hotel

Traveler rating
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Rating summary
  • Sleep Quality
    5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (67)
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English first
Las Vegas, Nevada
1 review
4 of 5 stars Reviewed December 26, 2012

The hotel is beautiful. It is right off the freeway and close to shopping. If you are looking for friendly staff with a smile I suggest you do not stay here. They are rude and arrogant and make you feel as if you should not have wasted your money in the beautiful and rude establishment during the holidays. We do not get away often and after checking in late, and then having some staff member knock on the door only to walk away when you say hold on. Then offering a high rate for another night that was cheaper online. I think the beauty of the hotel does not compare to the rudeness of several staff members. I read the comments of others and I am glad they were treated friendly, but I guess it was a bad day for the staff when I stayed.

  • Stayed December 2012, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 1 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sacramento, California
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
Reviews in 5 cities Reviews in 5 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed December 22, 2012

I have stayed here before, and didn't even have to think twice about booking a room again. Their room are immaculate and comfy. Very soft beds and nice linens. I amnot much of a soap or lotion guy, but the oatmeal soap was awesome and smelled amazing. Taco Tuesday is a must. Great happy hour with friendly staff and good prices. I'll see ya at the next check-in Ayers!

Room Tip: Single king room is very spacious with a nice sitting area.
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  • Stayed December 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Oroville, California
2 reviews
5 of 5 stars Reviewed December 21, 2012

whenever we travel to the moreno area we always stay at the ayres hotel we like to stay there because its right off the freeway easy access affordable rates hotel management very friendly and the rooms are always very clean and new up to date style. we love our stay at this facility!

Room Tip: we have stayed on different room levels and have always had a great experience
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  • Stayed December 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Waukegan, Illinois
1 review
5 of 5 stars Reviewed December 20, 2012

I have stayed at several Ayres Hotel properties, and they never fail to deliver a beautiful room, great service and wonderful people who work for them. You are family when you stay with Ayres. Would recommend this property to both business and leisure travelers. Great property and amazing awesome staff!!!

  • Stayed December 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Santa Rosa, California
1 review
5 of 5 stars Reviewed December 19, 2012

I stayed here for two nights while interviewing for a job in the area and could not have been happier with my experience at Ayres. Here's my favorites:

-the room had gorgeous high-end furniture, a coffee maker, a fridge, and microwave (in their own little area, kitchenette-style, across from the vanity style bathroom sink)
-the bathroom had a huge soaker tub and beautiful tile/granite countertop
-the facility has a nice gym, pool, and hot tub
-the staff was very friendly and helpful every step of the way
-they have the best complimentary breakfast...ever. Omlettes made to order, pancakes made to order, hash browns, fruits (melons, grapes, etc not just apples and bananas), and of course cereals, pastries, juices, coffee etc.
-it is right next to a huge mall so lots of options for shopping and all kinds of restaurants very nearby (no full restaurant at the hotel or room service so this is important). Also, don't try to walk to the restaurants, they are a 3-4 minute drive as the mall is a suburban super spread out style.

  • Stayed December 2012, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Peoria, Arizona
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed December 17, 2012

This was my first time staying at an Ayres hotel and I was definitely impressed. It is a really nice property in a great location with plenty of options right nearby in terms of restaurants, stores, and a mall. The staff was very welcoming, friendly, and helpful, and the Ayres does all of the little touches that make for a great, enjoyable stay including the holiday decor in the lobby, putting out ice water with lemon in the morning, fresh baked cookies in the afternoon, and a Keurig machine in the lobby with regular and decaf coffee as well as hot chocolate available allday. My wife and I also really enjoyed the complimentary breakfast and the made to order omlettes were definitely a plus. We were in town visiting family and will definitely stay here again!

  • Stayed December 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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Additional Information about Ayres Hotel & Spa Moreno Valley

Also Known As:
Ayres Hotel And Spa Moreno Valley
Address: 12631 Memorial Way, Moreno Valley, CA 92553
Phone Number:
Location: United States > California > Moreno Valley
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 9 hotels in Moreno Valley
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Ayres Hotel & Spa Moreno Valley 3.5*
Official Description (provided by the hotel):
Welcome to the Ayres Hotel and Spa Moreno Valley! Whether you’re here for a short business visit, or a long, relaxing retreat, you’ll find all of the luxurious guest rooms at Ayres Hotel and Spa Moreno Valley are impeccably appointed with a full suite of complimentary amenities including our signature, triple sheeted Ayres Dream Sleeper beds, flat screen TVs, refrigerators, coffeemakers, well lit work desks, iHomes, hairdryers, and curved shower rods. Don't forget the complimentary parking to make you feel like a VIP. Every morning you will start your day right with our complimentary full American breakfast. Enjoy the convenience of cocktails and refreshments at the Anza Lounge, which also hosts Taco Tuesdays, BBQ Thursday and Fridays, as well as Karaoke Saturdays. We even offer an intimate full-service day spa to reinvigorate you after a busy day.Ayres Hotel & Spa Moreno Valley is your one stop shop for all that Moreno Valley has to offer in terms of entertainment. For shopping, dining and entertainment the Moreno Valley Mall is only .4 miles away. If you're looking for an outdoor adventure head to Box Spring Mountain Park or Lake Perris for hiking, biking, and boating. Aviation enthusiasts can visit the air show extravaganza at the March Air Reserve and view the March Air Museum as well. ... more   less 
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