My friend and I stayed at this hotel on the Feb12, 2014 and everything seemed okay until a couple of people started smoking right outside next door to us. So all the smoke entered thru our room. We asked the lady in charge if there was a possibility to change rooms and she said that she could not since there were sold out of the same room we had. I was surprised by her response knowing almost the entire building had 4 cars parked and the rest of the rooms were empty as I walked thru the property. She said she was going to call the people next door and that should solve the problem. So we let it go. The day of the check out time she was being rude calling us at what time we were checking out and that we needed it to check out immediately since she only had one housekeeper?! Go figure! First you as a person managing a business like a hotel should not proceed let alone behave this way. You need to be accommodating to your guests since they are the source of your income. On top of that when we went to have the mini breakfast around 930am ; one of the attendants started removing all the pastries and drinks while we had just got there knowing that the breakfast ends at 10am. So I asked her to bring back the coffee pitchel since I had not drunk yet. Secondly its bad manners and unethical to behave this way in a hotel. The management is bad and whoever hired this people they need to rethink their business behaviors. Last but not least they need to replace those very thin worn out towels they put in the rooms since they don't dry your body much.
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- Also Known As:
- Ramada Limited Carmel Hill Hotel Monterey
- Ramada Hotel Monterey
- Ramada Monterey
- Monterey Ramada