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“Staff and Views Amazing” 5 of 5 stars
Review of Monterey Plaza Hotel & Spa

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Monterey Plaza Hotel & Spa
4.0 of 5 Resort   |   400 Cannery Row, Monterey, CA 93940   |  
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Free of Fees
Ranked #1 of 53 Hotels in Monterey
GreenLeadersBronze level
Hitchcock, Texas
Top Contributor
55 reviews 55 reviews
26 hotel reviews
Reviews in 29 cities Reviews in 29 cities
112 helpful votes 112 helpful votes
“Staff and Views Amazing”
5 of 5 stars Reviewed August 7, 2014

My husband had a conference here so our room rate was reasonable. It sits right on the water and is very beautiful and upscale. Our room opened to a plush courtyard, had coffee maker , fridge , spa bath products , robe , safe , etc. everything you would expect from a upscale hotel. Schooners restaurant is in this hotel ( see my review in restaurants) . The resort fee includes use of the spa, exercise facilities, valet parking, internet ,and business center. Everyone we encountered was extremely nice and helpful especially Joseph (bell desk) LaToya and Merci (front desk) . They had smiling faces always made sure we had directions etc. whenever we asked a question it was as though it was the first time they had been asked and answered with patience and enthusiasm. Splurge and stay here !

  • Stayed August 2014, traveled as a couple
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Service
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2,675 reviews from our community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
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English first
Athens, Georgia
1 review
5 of 5 stars Reviewed August 7, 2014

My husband and our two sons 26 and 21yrs old stayed at the Monterey Plaza 7/21 thru 7/24/14. The hotel and its staff exceeded our expectations. The staff....and I mean every person we came in contact with was professional, courteous, and went out of their way to help in any way that they could.

We had an Ocean front room and I can tell you that it is well worth the extra expense to sit and watch otters and sealions right outside your window.

And while you are there walk down to the pier and get a really close look at the sea lions and otters they are just beautiful!!!

Schooners Restaurant is also fabulous! And the Sandwich shop for breakfast and lunch is great for a quick fresh made grab and go! or sit out on the porch and watch the sealife!

Just cant say enough about this area and in particular this hotel.

  • Stayed July 2014, traveled with family
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 5 of 5 stars Service
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Denver, Colorado
Contributor
17 reviews 17 reviews
Reviews in 11 cities Reviews in 11 cities
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed August 7, 2014

Anniversary Trip. Splurge. Memorable Scenery. Excellent Food. Service was just OK for the rate. Kinda noisy. Great Location for the Aquarium. Bedding was excellent as was the bath. Very Clean.
Close to shopping.

  • Stayed September 2013, traveled as a couple
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
2 reviews
Reviews in 2 cities Reviews in 2 cities
5 helpful votes 5 helpful votes
2 of 5 stars Reviewed August 6, 2014

Decided to take the family to Monterey for the weekend to get out of the Fresno heat. Being new to CA we thought it would be a great trip. For the most part it was a huge disappointment.
The hotel was very well appointed. The staff was good but not great.
The biggest disappointment was the cost to value ratio. We reserved a king room w/ ocean view and a balcony. The rate given was $550 plus $27 for parking and internet.
This is an acceptable price if you actually have a room w/ an ocean/bay view. Our view was looking back at shore and at a large part of the hotel. We were looking back at the rooms that truly did have an ocean/bay view. The people staying in these rooms were obviously w/ one of the few weddings taking place at the hotel. I'm glad these folks were having a good time. (I would have been doing the same.) I just wish they had not been doing across from my balcony (which by the way was VERY tiny). We wanted to fall asleep to the sounds of the bay. I guess that wasn't in the cards. We ended up having to close the balcony doors because of the noise.
And to top it all off Cannery Row was a HUGE let down. It's several blocks of t shirt shops and bad souvenirs. Everything there is over crowded, overpriced and cheap and cheesy.
The aquarium is the one saving grace. It was very much worth the trip.
We won't be making the trip to Monterey again anytime soon. If we do it will be just for the day. Then we will go stay elsewhere.

Stayed August 2014
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Monterey_Plaza, General Manager at Monterey Plaza Hotel & Spa, responded to this review, August 11, 2014
Dear Jason,

Thank you for your feedback regarding your recent stay. Please accept my sincere apologies that your expectations were not met. We are very sorry to learn that you did not find value in your accommodations. I appreciate your detailed feedback and your concerns that involve the hotel will be addressed. Yes, Cannery Row is a busy area and is a tourist destination. I’m glad to hear that you enjoyed the Aquarium.

I would appreciate the opportunity to personally discuss your experience. When you have a moment, please contact me at 831-645-4000 or by email at jnarigi@montereyplazahotel.com.

Sincerely,

John V. Narigi
Vice President & General Manager
Monterey Plaza Hotel & Spa
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Melbourne, Australia
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed August 5, 2014

From the time we arrived in our hire car, to the time of check out, we were made to feel like valued guests. The room exceeded our expectations, the restaurant was magnificent, and the roof top spa and jacuzzi really topped off our stay.
To have breakfast watching the sea otters play in the water below the restaurant was just an added bonus.

  • Stayed July 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Toledo, Ohio
Top Contributor
56 reviews 56 reviews
8 hotel reviews
Reviews in 28 cities Reviews in 28 cities
31 helpful votes 31 helpful votes
5 of 5 stars Reviewed August 5, 2014

The Monterey Plaza Hotel & Spa is first-rate in every possible way. Best of all is the oceanfront location, where you go to sleep and wake up to the sound of the waves crashing and sea lions barking in the distance. From our window we also watched sea otters having their morning breakfast in the sea kelp nearby. Absolute bliss!

The property is also situated in a perfect location, within walking distance to many cafes and restaurants and the Monterey Bay Aquarium but not too close to the loud, super touristy part of town. The staff was beyond courteous and accommodating to your every need. We couldn't have asked for a better stay, other than wishing it lasted longer!

Room Tip: Do yourself a favor and book an oceanfront room. You won't regret it.
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  • Stayed July 2014, traveled with family
    • 5 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jensen Beach, Florida
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed August 5, 2014

This hotel is amazing, was there in April of 2013, planning our next visit in 2 months. The staff was very friendly. The on site restaurants had excellent food. We were withing walikng distance of the aquarium, many stores and shops, bike rental stores and Starbucks.

Room Tip: The sunrises were spectacular from our balcony.
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  • Stayed September 2013, traveled as a couple
    • 5 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Monterey Plaza Hotel & Spa

Address: 400 Cannery Row, Monterey, CA 93940
Phone Number:
Location: United States > California > Monterey Peninsula > Monterey
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Shuttle Bus service Spa Suites Wheelchair access
Hotel Style:
#1 Luxury Hotel in Monterey
#1 Romantic Hotel in Monterey
#1 Family Hotel in Monterey
#1 Spa Hotel in Monterey
#1 Business Hotel in Monterey
#6 Green Hotel in Monterey
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — Monterey Plaza Hotel & Spa 4*
Number of rooms: 290
Official Description (provided by the hotel):
Relax on the water's edge at the Monterey Plaza Hotel & Spa. Dramatically perched over the Monterey Bay and located on historic Cannery Row, the Plaza is the perfect place to enjoy the gentle sounds of the surf, the fresh scent of sea air and all of the activities that the Monterey Peninsula has to offer. The only Forbes Four Star rated hotel in Monterey, the Plaza welcomes you with its warm Mediterranean ambiance and its legendary personalized service. While here, enjoy our roof-top Vista Blue Spa, the European-style Café La Strada, and our waterfront restaurant, Schooners Coastal Kitchen & Bar.For the comfort of our guests, all sleeping rooms and balconies are 100% non-smoking. In addition to taxes, a $27 per night resort fee applies to all reservations, which includes valet parking, guestroom internet, access to the spa facilities and local phone calls. Periodically, the Plaza is host to events such as weddings, dinners and concerts which may be seen and heard from sleeping rooms. Every effort is made to keep the times and volume of these events within reason. ... more   less 
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Also Known As:
Monterey Plaza Hotel Monterey
Monterey Plaza Hotel And Spa
Monterey Plaza Resort
Plaza Hotel Monterey

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