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“Excellent stay!” 5 of 5 stars
Review of Monterey Plaza Hotel & Spa

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Monterey Plaza Hotel & Spa
4.0 of 5 Resort   |   400 Cannery Row, Monterey, CA 93940   |  
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Free of Fees
Ranked #1 of 53 Hotels in Monterey
GreenLeadersBronze level
Saint James, New York
Senior Contributor
24 reviews 24 reviews
14 hotel reviews
Reviews in 17 cities Reviews in 17 cities
33 helpful votes 33 helpful votes
“Excellent stay!”
5 of 5 stars Reviewed July 31, 2014

We stayed at The Monterey Bay Plaza Hotel & Spa for three nights. The location is amazing. Our room was just below the spa. (courtyard side) The room was large, with a balcony and very nice. The flowers in the courtyard were beautiful.

The staff right from check in to check out was top notch. We used the valet service and never had to wait. By the time we got to the front door our car was either there or just pulling in. The bell service was prompt and very helpful.

The common areas all had amazing views of the bay. It was a very relaxing to sit outside with a danish and eat breakfast.

The location was perfect. Cannery Row, the aquarium, and several very good restaurants are all within easy walking distance. We ate dinner one night in Schooners and that was also excellent.

Upon check in I inquired about a room upgrade. I was offered a water front corner suite for a very fair price. My mistake was I discussed it with my wife. I should have just taken it. While I liked our room I'm sure I would have loved the corner suite!

Great hotel and facility; whenever I get back to Monterey Bay I will be sure to stay here again.

  • Stayed July 2014, traveled as a couple
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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2,678 reviews from our community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (842)
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strasburg va
Senior Contributor
44 reviews 44 reviews
15 hotel reviews
Reviews in 14 cities Reviews in 14 cities
32 helpful votes 32 helpful votes
5 of 5 stars Reviewed July 30, 2014

The hotel was beautiful, and the staff was great! The room was very large, clean, beautifully decorated. We only allowed one night in Monterey and wished we could have stayed longer. I can't wait to go back!

Room Tip: Facing the ocean
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  • Stayed July 2014, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Service
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1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed July 30, 2014

This hotel is very beautiful and luxurious without a doubt. So instead of focusing on all the things right with it, I'll just quickly mention the few things that were problematic. Although it has a nation-renowned spa, the actual spa experience was quite disappointing. If you don't buy the expensive massages or the treatments, don't get your hopes up; the "famous spa" part is a bit misleading. Also, at the very end of our stay, the front desk took our bags and made it seem like they would put our bags into our valeted car. However, the bags remained in the same place, and we ended up having to do it ourselves in the end. It seemed very unprofessional for such a high-end hotel to lead us to believe one thing but then, in the confusion, go back on their word. It would have been nice if they just told us we have to do it, or do it for us like they said they would.

  • Stayed July 2014
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Monterey_Plaza, General Manager at Monterey Plaza Hotel & Spa, responded to this review, October 29, 2014
Dear Mary,

Thank you for your review about your stay at Monterey Plaza Hotel & Spa. Although, I am pleased you found our property luxurious, I am disappointed to hear about our inconsistencies in guest service and with our Spa. Please accept my sincere apologies for the poor guest service you received at checkout. You sentiments have been shared with our team, so a similar occurrence will not occur in the future.

When you have a moment, I would appreciate the opportunity to discuss your experience further. Please feel free to contact me at 831-645-4000 or by email at jnarigi@montereyplazahotel.com. I hope that this experience will not discourage you from visiting us again in the future.

Sincerely,

John V. Narigi
Vice President & General Manager
Monterey Plaza Hotel & Spa
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Singapore, Singapore
Top Contributor
74 reviews 74 reviews
50 hotel reviews
Reviews in 52 cities Reviews in 52 cities
85 helpful votes 85 helpful votes
4 of 5 stars Reviewed July 30, 2014

Good sized room, we had a partial sea view room. Otters play in the sea below with occasional whale sitings in the distance. The food for dinner was very good and the service attentive (Raymond). The spa area looked small and didn't get much sun in the evening. The drive down the coast along 17-mile drive is totally worth it including a stop off at Pebble Beach golf course for a stunning view at lunch

Room Tip: Pay for a sea or partial sea view
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  • Stayed July 2014, traveled as a couple
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
New York City, New York
2 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed July 29, 2014

Hotel lived up to its stellar reputation. Particularly memorable was the efficient car valet service. We were "in and out" often and the car was waiting after a 5 minute notice. Desk personnel went out of their way to accommodate my request for at least a partial ocean view (late reservation).

Room Tip: Book early to get ocean view. Obviously, those rooms go first
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  • Stayed July 2014, traveled as a couple
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Senior Contributor
30 reviews 30 reviews
14 hotel reviews
Reviews in 24 cities Reviews in 24 cities
17 helpful votes 17 helpful votes
5 of 5 stars Reviewed July 29, 2014

Our family stayed at Monterey Plaza in July, 2014. Perfect location! We walked to Cannery Row, the aquarium, restaurants, shops, and the wharf. In the evening, we sat out on the patio next to the fire! We enjoyed our stay and the employees were all wonderful!

  • Stayed July 2014, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Vancouver, Canada
Senior Reviewer
8 reviews 8 reviews
5 hotel reviews
Reviews in 6 cities Reviews in 6 cities
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed July 29, 2014

My wife and I stayed at the Monterey Plaza in May. It was clean and the room was of average size and amenities. The outdoor hot tub in the spa was pleasant. However, the whole place had a "Disneyland" kind of feel and the food we had in the bar/restaurant was terrible. It seems to cater to families and events like weddings, etc. and may be good for such clientele. If you are looking for a well-appointed or deluxe experience, I would not recommend the Monterey Plaza.

  • Stayed May 2014, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Monterey_Plaza, General Manager at Monterey Plaza Hotel & Spa, responded to this review, July 31, 2014
Thank you for sharing your feedback. Although, I’m glad your experience had some positive aspects, I’m sorry that overall we did not meet your expectations. Your review is helpful and your sentiments have been shared with our team, we can continue to improve.

I would appreciate the opportunity to learn more about your recent stay, if you could please contact me at 831-645-4000 or by email at jnarigi@montereyplazahotel.com. I hope to speak with you soon.

Sincerely,

John V. Narigi
Vice President & General Manager
Monterey Plaza Hotel & Spa
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Monterey Plaza Hotel & Spa

Address: 400 Cannery Row, Monterey, CA 93940
Phone Number:
Location: United States > California > Monterey Peninsula > Monterey
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Shuttle Bus service Spa Suites Wheelchair access
Hotel Style:
#1 Family Hotel in Monterey
#1 Romantic Hotel in Monterey
#1 Luxury Hotel in Monterey
#1 Spa Hotel in Monterey
#1 Business Hotel in Monterey
#6 Green Hotel in Monterey
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — Monterey Plaza Hotel & Spa 4*
Number of rooms: 290
Official Description (provided by the hotel):
Relax on the water's edge at the Monterey Plaza Hotel & Spa. Dramatically perched over the Monterey Bay and located on historic Cannery Row, the Plaza is the perfect place to enjoy the gentle sounds of the surf, the fresh scent of sea air and all of the activities that the Monterey Peninsula has to offer. The only Forbes Four Star rated hotel in Monterey, the Plaza welcomes you with its warm Mediterranean ambiance and its legendary personalized service. While here, enjoy our roof-top Vista Blue Spa, the European-style Café La Strada, and our waterfront restaurant, Schooners Coastal Kitchen & Bar.For the comfort of our guests, all sleeping rooms and balconies are 100% non-smoking. In addition to taxes, a $27 per night resort fee applies to all reservations, which includes valet parking, guestroom internet, access to the spa facilities and local phone calls. Periodically, the Plaza is host to events such as weddings, dinners and concerts which may be seen and heard from sleeping rooms. Every effort is made to keep the times and volume of these events within reason. ... more   less 
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Also Known As:
Monterey Plaza Hotel Monterey
Monterey Plaza Hotel And Spa
Monterey Plaza Resort
Plaza Hotel Monterey

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