Everything about this place is awesome. First, I travel a considerable amount and don't think I have ever experienced better service anywhere. From the valet parking attendants when we drove up to the bellman at check out, everyone went out of their way to be helpful. We ate in the restaurant, we used the spa, we visited the coffee shop, we asked for directions and EVERYONE we encountered was just as helpful as could be.
Second, the room was great. We had a balcony room overlooking the water and thoroughly enjoyed the sounds of the waves crashing and the sea otters below. The room was super clean, a decent size and very well appointed. The bed was very comfortable and I slept like a baby. Some reviewers commented about the property being noisy but we did not experience that at all, even with two weddings going on.
Third, the spa. Wow. We floated out after our wonderful and relaxing treatments and really didn't want to leave. We stayed and enjoyed the hot tubs and sauna and watched the sunset. The view was really, really nice.
This hotel is in the perfect location. We were able to walk down Cannery Row and do a bit of shopping. We also found a few good restaurants for breakfast and lunch nearby outside of the hotel. We didn't need to move the car at all.
I can't say enough about this place. It was outstanding all around, starting with Andrea and reservations who booked the room and our spa treatments for us. Thank you and I honestly cannot wait to return. This is service the way it should be done.