My wife and I just got back from a 3 day stay at the Plaza. Just like our previous stays everything was excellent. The hotel staff has been the same for many years and it is nice when you arrive and they remember your name. Susan in reservations was an absolute pleasure to work with, she handled our request and was able to get us our favorite room, she took care of spa reservations for us so we had one less thing to worry about. The ocean view rooms with a balcony are great. You can have the doors to the balcony open at night so you can listen to the waves. We have been going to the Plaza for over 6 years. It is by far our favorite hotel on the coast.