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“Had a Great Stay” 4 of 5 stars
Review of Hilton Garden Inn Monterey

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Hilton Garden Inn Monterey
3.0 of 5 Hotel   |   1000 Aguajito Road, Monterey, CA 93940   |  
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Ranked #14 of 53 hotels in Monterey
Hanford, Ca
Top Contributor
86 reviews 86 reviews
64 hotel reviews
Reviews in 52 cities Reviews in 52 cities
65 helpful votes 65 helpful votes
“Had a Great Stay”
4 of 5 stars Reviewed January 13, 2013

Stayed for two nights, and was impressed with the quality of our stay. At check-in we were greeted by the most friendly staff. She was very helpful, and we off to our room in no time. As a matter of fact, all of the staff we encountered were friendly and went out of the way to serve us. The breakfast was great, and the parking convenient. The hotel is under going renovation, but this did not affect us, or our stay. The location is close to all major attractions, and was reasonable in price. Overall and excellent and economical choice.

  • Stayed January 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
borinstein, Director of Sales at Hilton Garden Inn Monterey, responded to this review, January 15, 2013
Glad to hear that you had a "Great Stay"! I will pass along your compliments to our front desk staff plus the chef and his breakfast team. We appreciate you taking the time to write this review and invite you to come back soon and see the hotel post renovation!
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (93)
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English first
Chicago, Illinois
Top Contributor
198 reviews 198 reviews
60 hotel reviews
Reviews in 94 cities Reviews in 94 cities
69 helpful votes 69 helpful votes
4 of 5 stars Reviewed January 6, 2013

My wife and I stayed here last week while exploring PCH along the central coast. We only stayed one night and didn't take advantage of breakfast service, but can tell you that the room was clean, the service was friendly and helpful, and that it is a large hotel. It is laid out in a large rectangle, and our room was on the opposite end so we had a bit of a trek along the inside hallways to get from the front desk to our room. We opted to go this route instead of back (down steps) outside and across the drive to the other entrance (back up steps) and up that elevator.

They have an underground parking garage, although it was full when we were there so we ended up parking in the annex lot behind the outdoor parking area. It must have been filled to capacity, as it was 12/29 and a Saturday night.

Room Tip: If you are a light sleeper, ask for a room away from the pool. It is in the center of the property...
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  • Stayed December 2012, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
borinstein, Director of Sales at Hilton Garden Inn Monterey, responded to this review, January 8, 2013
Congratulations on taking one of the most beautiful drives in America, PCH along the central coast of CA! Stunning! Thanks for staying at HGI and for your compliments about your room and the staff. Sorry you had a bit of a walk to your room, and if you were staying longer you probably could have easily parked beneath your guest room and taken the elevator right up to your floor. We appreciate you taking the time to review your experience with us.
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Colorado Springs, Colorado
Top Contributor
117 reviews 117 reviews
52 hotel reviews
Reviews in 56 cities Reviews in 56 cities
31 helpful votes 31 helpful votes
5 of 5 stars Reviewed January 2, 2013

A three-day "second honeymoon" was just perfect here. The staff greeted us warmly and was unfailingly helpful during our stay. The manager even sent a special gift to acknowledge our special trip :) The balcony was enormous (although it was a bit chilly to use - on the other hand, three un-typical sunshiney late December days in Monterey are a wonderful thing!) The breakfast was a bit better than the usual very good HGI fare. The only minor cavil I have is that there simply aren't enough elevators for this property when it's full. We hope to be back!

  • Stayed December 2012, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
borinstein, Director of Sales at Hilton Garden Inn Monterey, responded to this review, January 4, 2013
Thanks for celebrating your second honeymoon with us at HGI! We are thrilled you had such a good stay and that the winter weather also cooperated with your special occasion. I will pass along your compliments to our staff for their helpfulness and to our chef for the excellent breakfast. We look forward to your return soon.
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Senior Contributor
23 reviews 23 reviews
13 hotel reviews
Reviews in 17 cities Reviews in 17 cities
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed December 28, 2012 via mobile

So the parking garage is a bit of a maze and the wait for elevators can be well very very long. Room was spacious and comfy bed. The best thin however was the freshly baked cookies still warm that were out for the taking upon arrival. Price was not cheap but nothing seems to be for the area.

  • Stayed November 2012
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
borinstein, Director of Sales at Hilton Garden Inn Monterey, responded to this review, December 31, 2012
So glad to hear how much you enjoyed our fresh warm cookies upon arrival. Hopefully that tempered your frustration with the parking garage and wait for the elevators, which is not usually too long of a wait. Thanks for the positive comments about the comfy bed and spacious room also. Thanks for staying with us and we invite you to return soon.
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California
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed December 24, 2012

First the negatives: The hotel is somewhat dated, and the small fridge in our room periodically made these loud humming noises. In addition, our room was near an elevator and the thin walls did not help. All night we could hear people walk up & down the hall ways and get in & out of the elevator.

Now onto the positives: We received great service throughout our stay. The outdoor swimming pool was perfectly heated and amazing to swim in--in the middle of December. The adjacent whirlpool/hot tub made jumping in & out of the pool much more bearable. The location of the hotel was nice, tucked away in the corner of Monterey, minutes away from Cannery Row and the Aquarium . Other higher end hotels nearby may cost you twice as much per night. The parking structure was uniquely designed to be situated beneath the hotel rooms. I found this to be very convenient & came in handy in the pouring rain during our arrival.

Room Tip: Avoid rooms near the elevators for less noise
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  • Stayed December 2012, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
borinstein, Director of Sales at Hilton Garden Inn Monterey, responded to this review, December 26, 2012
Thanks for your "Flawed but saved by good service" review. We agree that the hotel is dated...our renovation begins in a few short weeks and will be completed in March, 2013! We will look into the refrigerator noise, which can be annoying when trying to sleep. We are thrilled you enjoyed our swimming pool, whirlpool and convenient location and hope you return to see our updated hotel soon!
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Sacramento CA
Contributor
18 reviews 18 reviews
4 hotel reviews
Reviews in 10 cities Reviews in 10 cities
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed December 17, 2012

We stayed there this past weekend as a mini-family reunion. The staff couldn't have been nicer, they gave us a great recommendation for lunch and even gave us their personal deck of playing cards when we wanted to have a card game! The rooms are nice and the cook to order breakfast buffet is good and a good value for $14.95. I also appreciated how close the hotel is to everything one wants to see in the area but still with some privacy.

  • Stayed December 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
borinstein, Director of Sales at Hilton Garden Inn Monterey, responded to this review, December 18, 2012
We appreciate your complimentary review and comments! Great to hear that our staff helped make your mini family reunion special with recommendations and a deck of cards! I will also let our chef know how much you enjoyed our delicious breakfast. Thanks for taking the time to do this review!
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Johnsburg, Illinois
2 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed December 15, 2012

The hotel and amenities were nice. The thing that set it apart for me was the gentleman working the front desk. I had misplaced my phone charger and need it for gps to get to my customer account (as well as have a phone for calls & email). He asked the maintenance guy to cover the front desk, he looked at the type of charger and within 10 minutes had found one that I could take with me. He genuinely wanted to help me.

  • Stayed December 2012, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
borinstein, Director of Sales at Hilton Garden Inn Monterey, responded to this review, December 18, 2012
Thank you for your complimentary comments about our staff! I will pass along your appreciation to our front desk team and we are glad you were able to continue doing "business as usual" with a new phone charger!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about Hilton Garden Inn Monterey

Address: 1000 Aguajito Road, Monterey, CA 93940
Phone Number:
Location: United States > California > Monterey Peninsula > Monterey
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#8 Business Hotel in Monterey
#14 Family Hotel in Monterey
#17 Romantic Hotel in Monterey
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Hilton Garden Inn Monterey 3*
Official Description (provided by the hotel):
The Hilton Garden Inn Monterey just completed a full property renovation April, 2013 and sits nestled among majestic Monterey Pines and mature Live Oaks in a dramatic and colorful garden setting. We are conveniently located near California's scenic Highway 1, ½ a mile from the beautiful beaches of Monterey Bay, and less than three miles from Monterey Peninsula Airport. Our tastefully appointed hotel guestrooms and suites offer: Individually controlled heating and air conditioning, Private outdoor balcony, In-room refrigerator, microwave and coffee maker, complimentary wired and wireless high-speed Internet access and 42 inch flat screen hi-def TV's. ... more   less 
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Also Known As:
Hilton Garden Inn Monterey Hotel Monterey
Monterey Hilton Garden Inn
Hilton Monterey

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