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“Comfort Inn Monterey By the Sea” 4 of 5 stars
Review of Comfort Inn Monterey by the Sea

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Comfort Inn Monterey by the Sea
2.0 of 5 Hotel   |   1252 Munras Ave., Monterey, CA 93940   |  
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Ranked #22 of 53 Hotels in Monterey
Los Angeles, California
1 review
1 helpful vote 1 helpful vote
“Comfort Inn Monterey By the Sea”
4 of 5 stars Reviewed July 8, 2014

The accommodations at Comfort Inn Monterey By the Sea was very good. Mala, a guest relations staff, was exceptional and very responsive to our request. She provided the highest quality of customer service and professionalism.

  • Stayed June 2014, traveled with friends
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Management247, Front Office Manager at Comfort Inn Monterey by the Sea, responded to this review, July 9, 2014
Dear Alice S,

Thank you for your review and your positive mention of Mala. Our staff prides themselves on being friendly and helpful in every way possible, so I’m delighted to hear that she left such a favorable impression. Mala is such an assist to us at Comfort Inn Monterey By the Sea! I have shared your great compliments with her and she joins me in thanking you for such high praise!

We are looking forward to providing you the same pleasant service the next time you are in town.

Warm Wishes,
Janea E., Front Desk Manager
888-930-7666
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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358 reviews from our community

Traveler rating
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    19
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (55)
Date | Rating
  • Chinese (Traditional) first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
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English first
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed July 7, 2014

Wonderful, friendly service. Arrived too early to get into our room , but desk manager checked us in and gave us our key early. Room was comfortable, hotel is quaint, clean, easy to find. Will stay again!!!

  • Stayed June 2014, traveled as a couple
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Service

Review collected in partnership with this hotel

Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Management247, Front Office Manager at Comfort Inn Monterey by the Sea, responded to this review, July 8, 2014
Dear Pam G.

We appreciate that you took the time to write a review! I am delighted that the front desk was able to accommodate you with the early check in. Our first priority at Comfort Inn Monterey by the Sea is customer service. Our housekeepers work so hard to make sure that the hotel is in pristine condition.

We look forward to seeing you again when you are in the Monterey area!

Warm Wishes,
Janea E., Front Desk Manager
888-930-7666
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Top Contributor
64 reviews 64 reviews
25 hotel reviews
Reviews in 42 cities Reviews in 42 cities
37 helpful votes 37 helpful votes
3 of 5 stars Reviewed July 7, 2014

The room was ok. Breakfast for USA was really good. The coffee slightly thin - but nevertheless an all around good stay for one night before hitting HWY#1. Internet is free and the code provided without asking during check in. The staff is friendly.

Stayed July 2014, traveled as a couple
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Management247, Front Office Manager at Comfort Inn Monterey by the Sea, responded to this review, July 8, 2014
Dear Lamaril,

Thank you for taking the time to write a review! Our delicious complimentary hot breakfast is a delightful way to start your day. Guest service is our first priority at Comfort Inn Monterey by the Sea, and everyone on our team is delighted that you enjoyed yourself so much.

Safe Travels on HWY#1,
Janea E., Front Desk Manager
888-930-7666
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Pickens, South Carolina
1 review
5 of 5 stars Reviewed July 5, 2014

The room was great for the low price. Also, there was an issue with charges for the room and the Front Desk Manager(Janea Elliott) worked countless hours to correct the mistake. She provided exceptional customer service!!

  • Stayed June 2014, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with this hotel

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Management247, Front Office Manager at Comfort Inn Monterey by the Sea, responded to this review, July 8, 2014
Dear Tabby70

First off, please let me thank you for your kind compliments. I am so pleased that we were able to get everything taken care of. Thank you for being patient while I worked with the bank. I am delighted you enjoyed your room.

Please come and visit us again!

Best Regards,
Janea E., Front Desk Manager
888-930-7666
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
pleasant ridge, mi
Top Contributor
100 reviews 100 reviews
19 hotel reviews
Reviews in 33 cities Reviews in 33 cities
44 helpful votes 44 helpful votes
3 of 5 stars Reviewed July 2, 2014

This is a budget motel. It is priced correctly. It was great for our family bc it had separate rooms. One bedroom with a door and another room with 2 queen beds. Not luxury but we were not going to spend a lot of time there. I little musty. Good breakfast!

  • Stayed June 2014, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Management247, Front Office Manager at Comfort Inn Monterey by the Sea, responded to this review, July 3, 2014
Dear drdotbrown,

I am delighted we were able to provide you with a good value motel! I am pleased Comfort Inn – Monterey by the Sea was able to fit your families needs. Our breakfast is so delicious – I am glad you enjoyed it.

Thank you for staying with us and we hope to see you soon.

Warm Wishes,
Janea E., Front Desk Manager
888-930-7666
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Plano, Texas
Reviewer
5 reviews 5 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
12 helpful votes 12 helpful votes
2 of 5 stars Reviewed July 1, 2014

We stayed at this motel, recently, for 3 nights.

The outside of the motel looks charming. There are a lot of beautiful flowers and plants placed all around the premises.

On night 2 of our stay, the smoke detector in our room went off and wouldn't stop. When I grabbed it to see if I could take the battery out, a swarm of large black ants exploded out of the smoke detector and across the ceiling. My kids were freaked out, as was I. I started mushing the ants on the ceiling and I called the front desk. The gentleman at the desk was very nice. It wasn't his fault this was happening. He told me there were no rooms available for us to move to. I called a few other places in town and they were all booked. The guy working the desk brought me wire cutters and I cut the wires of the smoke detector and the employee carried it away. He called me and said there was a nest inside it.

The rooms are musty smelling. They are patched here and there on the walls. There is obvious water damage repair here and there. There was an outlet cover that was broken in half so we could see right into the wall.

The bathrooms have been updated fairly recently with granite counters.

The beds are very springy with zero support, but I like that they are queen size.

The free breakfast is OK. The scrambled eggs were really bad and I question if they are real eggs, but they had hard boiled eggs so I had those after tasting the scrambled.

The swimming pool is very, very warm. Almost too warm. But fear not about Monterey being too cold to swim. This one is hot.

There is enough parking for everyone on a full night.

This place is right across the street from a nice shopping center with Starbucks, Island Burgers, Sushi, a Rite Aid, and other shops/restaurants.

I wouldn't go back simply because the rooms are smelly and I'm wondering what other nests of bugs exist, plus the beds are very old and springy.

  • Stayed June 2014, traveled with family
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Management247, Front Office Manager at Comfort Inn Monterey by the Sea, responded to this review, July 5, 2014
Dear Scotmwalker,

I truly appreciate your comprehensive feedback. We want to hear the experience of our guests, good or bad. I am sorry for the discomfort you experienced as our guest. Our rooms and grounds are sprayed regularly for insects. I’m as shocked as you must have been to know there was a nest of ants in your smoke detector. The appropriate departments have been notified and the issues are being resolved.

Thank you for your kind words regarding our front desk employee. I’m happy to hear he was helpful in getting you what you needed to remove the smoke detector. We want each and every guest to enjoy every moment as our guest. I’m sorry that was not your experience. I hope the other aspects of your trip to Monterey went well. We hope you will give us another chance next time you are in our area.

Best Wishes to you and your family,
Janea E., Front Desk Manager
888-930-7666
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hayward
1 review
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed June 21, 2014

Our stay was wonderful! The experience was exceptional because of the wonderful staff and how willing they are to go above and beyond expectations. Mala was an absolute gem and provided the most genuine service. Her constant smile and positive attitude made my husband and I so comfortable and feel at home. It is staff like her that make the experience unique and personable!

  • Stayed June 2014
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Management247, Front Office Manager at Comfort Inn Monterey by the Sea, responded to this review, June 23, 2014
Dear JessicaBrown2,

Thank you for your review and your positive review about Mala. Our staff prides themselves on being friendly and helpful in every way possible. Thank you for mentioning Mala by name. She was thrilled when I shared your kind words about her great service. We are here to make sure every guest has a comfortable and enjoyable time with us here at the Comfort Inn – Monterey by the Sea.

We are looking forward to providing you the same pleasant accommodations and service the next time you are in town!

Warm Wishes,
Janea E., Front Desk Manager
888-930-7666
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Comfort Inn Monterey by the Sea

Address: 1252 Munras Ave., Monterey, CA 93940
Phone Number:
Location: United States > California > Monterey Peninsula > Monterey
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( Wi-Fi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Suites Swimming Pool Wheelchair access
Hotel Style:
#17 Family Hotel in Monterey
#18 Romantic Hotel in Monterey
Price Range (Based on Average Rates): $
Hotel Class:2 star — Comfort Inn Monterey by the Sea 2*
Official Description (provided by the hotel):
Comfort Inn is ideally located in Historic Monterey, within close proximity (2-15 miles) to major attractions in Monterey plus beaches,golf and many more activities for families,couples or individual travellers. 1 exit away from Pebble Beach/Carmel. Walk to restaurants/shopping/theaters. Gateway to Big Sur. Book your next room, getaway package deals, or call direct for group rates and enjoy all that Monterey has to offer. Take advantage of our off season rates and Aquarium package, whale watching package and Romance package. ... more   less 
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Also Known As:
Comfort Inn Monterey By The Sea Hotel Monterey
Monterey Comfort Inn

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