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“Cute on the outside but room was musty and old” 3 of 5 stars
Review of Comfort Inn Monterey by the Sea

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Comfort Inn Monterey by the Sea
2.0 of 5 Hotel   |   1252 Munras Ave., Monterey, CA 93940   |  
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Ranked #21 of 53 hotels in Monterey
Senior Contributor
46 reviews 46 reviews
14 hotel reviews
Reviews in 23 cities Reviews in 23 cities
14 helpful votes 14 helpful votes
“Cute on the outside but room was musty and old”
3 of 5 stars Reviewed August 17, 2013 via mobile

I have mixed feelings. The motel is cute on the outside with flowers down the walkways, but the room was pretty bad. The musty smell was obvious and never seemed to dissipate. The carpet was filthy. My kids' feet were black from running around the room barefoot. After noticing, we wore socks the rest of the time. It is in a convenient location, very close to Fisherman's wharf, cannery row and the aquarium. Staff was very friendly. Breakfast was good and plentiful. Pool was clean and nice and warm, but not relaxing as it is right on the busy street.

Stayed August 2013, traveled with family
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TravellerMonterey, Front Office Manager at Comfort Inn Monterey by the Sea, responded to this review, August 19, 2013
Teresa:

We appreciate your feedback. I am glad you enjoyed our convenient location, friendly staff and a good breakfast to start of the day. My housekeeping department has been notified of your comments on carpet and odor and rest assured will take care of it. Again thank you for your feedback and we look forward to seeing you again.
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342 people have reviewed this hotel

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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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English first
Contributor
15 reviews 15 reviews
5 hotel reviews
Reviews in 7 cities Reviews in 7 cities
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed August 14, 2013

The location was convenient to all the attractions we wanted to visit on our vacation. Our room was a nice size. Very clean. Loved the outside decor and flowers. Just beautiful. The staff was extremely accommodating and friendly. The breakfast room was a little small for the size of hotel but the variety of food was good. Enjoyed the outside seating areas. If we are ever back in the area, we'll definitely stay here.

  • Stayed August 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TravellerMonterey, Front Office Manager at Comfort Inn Monterey by the Sea, responded to this review, August 15, 2013
Sisconner:

We know you have many lodging choices in Monterey and are happy that you chose us and will decide to stay with us whenever you return to Monterey. I am glad that you were able to enjoy our beautiful flowers, our gardener always appreciates it when we share guest feedback with him.
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San Juan, PR
Top Contributor
59 reviews 59 reviews
36 hotel reviews
Reviews in 34 cities Reviews in 34 cities
30 helpful votes 30 helpful votes
3 of 5 stars Reviewed August 4, 2013

This property made for a good base of operations while staying in Monterey/Carmel -- being actually more "by the road" (right as you turn off the highway to enter into Monterey) than "by the sea". Easy access to businesses and eateries and a straight shot to and from downtown and to the main roads.

Its design is something of an old-school motor hotel (rooms open onto parking) but it is very well kept both indoors and out, rooms not huge but they are clean and with adequate space. Encountered no noise problems, staff was helpful, the breakfast was at par for these types of hotel, overall appropriate value for the price in this location.

  • Stayed July 2013, traveled solo
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TravellerMonterey, Front Office Manager at Comfort Inn Monterey by the Sea, responded to this review, August 8, 2013
JRDelirious

Thank you for taking the time to post a review. We appreciate your input and were glad that you found us to be a good value and enjoyed our close proximity to major attractions, beaches and restaurants.

We look forward to serving you again.
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Leicester, United Kingdom
Contributor
16 reviews 16 reviews
13 hotel reviews
Reviews in 15 cities Reviews in 15 cities
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed July 29, 2013 via mobile

Stayed here for 1 nights part of a California/Las Vegas road trip with family of 5. This is a traditional motel, which is fairly small in size with bedrooms which are comfortable and appear to have recently been refurbished. The grounds are very well looked after indeed and the breakfast is decent. There are 2 pools only one of which was in use at the time of our stay. Used this one at night time and although it made for a pleasant late night swim, it would have been a bonus to heat it up a few more degrees (just a suggestion).

All in all a good overnight stop and recommended.

Stayed July 2013, traveled with family
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TravellerMonterey, Front Office Manager at Comfort Inn Monterey by the Sea, responded to this review, August 1, 2013
Tomboofleics

Thank you for taking the time to post a review. We are glad that you enjoyed our comfortable rooms and our facilities. I have passed on your comments about possibility of increasing the heat in our pool to our Maintenance Dept.

We appreciate your business and enjoy the rest of the summer.
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Santa Rosa
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed July 27, 2013

Fantastic service! Very clean! A great price too! Perfect location...so close to all attractions and the Monte Shopping Center, Whole Foods, etc. We were sooooo impressed with the service!!! The management and staff went out of their way to make sure our stay was greatly accommodating. What could have been a horrible wake up experience, the second night ,was taken care of by the employees of the hotel. We were given a new room the second night (one that was a bit larger for the same price) away from the disturbance next door. I was so impressed with how they handled the situation. They allowed us to look at the rooms that were not reserved and choose a new room so that we would not be awaken by the rude women and their boys next door again. The 5 boys were just outside on the patio in front of our room screaming and kicking each other early in the morning while two mothers sat in their hotel room with the door open. The boys continued to run around from their room to their car parked just in front of the patio yelling and kicking each other with no intervention from the moms. We politely pointed out that the noise had woken us up and had continued for nearly 2 hours. The women rudely told us they were on vacation and the boys needed to play and had a right to make as much noise as they wanted. They suggested we go somewhere else if we did not like it. We reported this to the hotel staff. The manager of the hotel and the front desk staff were so kind about all of this and said they could and do evict \people like this when necessary. We opted to move to another room. We were given a great room in the corner of the hotel....very quiet, just a clean and even a bit larger. The entire experience ended up fantastic and we wished we could have stayed longer. We will definitely come back to say here again soon. Thank you so much Comfort Inn...you have certainly lived up to your name!

  • Stayed July 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TravellerMonterey, Front Office Manager at Comfort Inn Monterey by the Sea, responded to this review, July 29, 2013
Patrick And Michelle:

It makes us happy that we can accommodate the needs of our guests. We always strive to make all our guests stay a memorable one. From your comments we certainly achieved our goals during your stay - especially the excellent service and clean rooms all at a good value!

We appreciate you taking the time to post a review and thank you for your business. We look forward to serving you when you next visit Monterey.
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Colorado Springs
Contributor
16 reviews 16 reviews
16 hotel reviews
Reviews in 13 cities Reviews in 13 cities
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed July 25, 2013

It's a motel, plain and simple. However, it is very clean and quiet.
Room was immaculate and staff was very friendly.
Breakfast room contains plenty of space, and breakfast food was good and fresh.
Fair price for the room.

  • Stayed July 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TravellerMonterey, Front Office Manager at Comfort Inn Monterey by the Sea, responded to this review, July 26, 2013
TravelerCS:

Thank you for your feedback. We are glad that you enjoyed our immaculate rooms! I will certainly share your comments with our Housekeeping department. Also glad that you enjoyed the complimentary breakfast.

We appreciate your business and look forward to serving you again.
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Salt Lake City, Utah
Senior Contributor
43 reviews 43 reviews
15 hotel reviews
Reviews in 23 cities Reviews in 23 cities
20 helpful votes 20 helpful votes
2 of 5 stars Reviewed July 14, 2013

This place is good enough. Very dated and the room with two doubles we had was very, very tiny. The closet and the bathroom were identical in size. The stall-type shower (no tub, because there was no room for one) was smaller than average and I bumped my elbows more than a few times while trying to wash my hair in the shower. There was literally 2 feet from the toilet to the shower door. Two people would have never fit in the bathroom at the same time. Pedestal sink with no counter. Crazy small! It is pretty close to all things in the area, so that was a plus. The bathroom wasn't as clean as it could have been, but the rest of the room was OK. Never got breakfast either day as they were late opening the breakfast room one day and the following morning it was too crowded to find a seat. Again, very tiny breakfast area. Internet was unreliable and the router kept rebooting constantly. Really disappointing overall and way too expensive for what it was. There are a number of other choices in the Monterrey Peninsula area, so I would look around before choosing this one and only book it as a last resort..

  • Stayed July 2013, traveled with family
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TravellerMonterey, Front Office Manager at Comfort Inn Monterey by the Sea, responded to this review, July 15, 2013
Travelingurl50:

Thank you for taking the time to tell us about your experience at our hotel. I am sorry that you were disappointed on this occasion. We take guest feedback seriously and rest assured will discuss your review with my team.

Again I do apologies and hope that you will give us another opportunity.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Comfort Inn Monterey by the Sea

Address: 1252 Munras Ave., Monterey, CA 93940
Phone Number:
Location: United States > California > Monterey Peninsula > Monterey
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Suites Swimming Pool Wheelchair access
Hotel Style:
#17 Family Hotel in Monterey
#19 Romantic Hotel in Monterey
Price Range (Based on Average Rates): $$
Hotel Class:2 star — Comfort Inn Monterey by the Sea 2*
Official Description (provided by the hotel):
Comfort Inn is ideally located in Historic Monterey, within close proximity (2-15 miles) to major attractions in Monterey plus beaches,golf and many more activities for families,couples or individual travellers. 1 exit away from Pebble Beach/Carmel. Walk to restaurants/shopping/theaters. Gateway to Big Sur. Book your next room, getaway package deals, or call direct for group rates and enjoy all that Monterey has to offer. Take advantage of our off season rates and Aquarium package, whale watching package and Romance package. ... more   less 
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Also Known As:
Comfort Inn Monterey By The Sea Hotel Monterey
Monterey Comfort Inn

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