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“rooms need updating, staff excellent service” 4 of 5 stars
Review of Monterey Beach Resort

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Monterey Beach Resort
3.5 of 5 Hotel   |   2600 Sand Dunes Drive, Monterey, CA 93940-3838 (Formerly Best Western)   |  
Hotel amenities
Ranked #30 of 53 Hotels in Monterey
GreenLeadersBronze level
A TripAdvisor Member
“rooms need updating, staff excellent service”
4 of 5 stars Reviewed May 22, 2006

we stayed only for 1 night. price of room a bit high however staff serivce very good. We were accomodated for an early check in and were also given a free ocean upgrade !

  • Stayed May 2006
    • 2 of 5 stars Value
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
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1,417 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Riverside, CA
Contributor
13 reviews 13 reviews
12 hotel reviews
Reviews in 12 cities Reviews in 12 cities
17 helpful votes 17 helpful votes
4 of 5 stars Reviewed April 24, 2006

We had a great stay at this hotel in Monterey. The location definitely makes the stay! The room decor seemed a little dated, but was clean and not worn looking. Cable TV was nice for the kids, but the thing they enjoyed the most was being able to run downstairs to the beach. The restaurant was a little pricey, but with beautiful view of the ocean.
One thing to note--someone commented on being able to hear the ocean from the room, well maybe you can if you get ocean view. We stayed in a non-ocean view room and heard the freeway. The front desk staff were not good with directions a couple different times we asked for assistance. We had no trouble getting in and out of the parking garage--just wished it was free!! (they should just include it in the price of the room!!) We did not hear anything from neighboring rooms.

  • Stayed April 2006
    • 4 of 5 stars Value
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
A TripAdvisor Member
2 of 5 stars Reviewed March 22, 2006

We had booked 2 nights in this hotel and were pleasantly surprised by its beautiful location on the beach. Parking costs $10 per day and the parking pass caused many problems. We were constantly 'locked out' and no-one bothered to answer our call from the gate. Desk staff were indifferent almost to the point of being rude. Guests in the room next door smoked cigarettes in their room. Their smoke spilled into our room underneath the connecting door between the 2 rooms. hotel staff insisted this smoke was coming from the 'air vents' in the bathroom and would not investigate that the smoke was coming clearly underneath the adjoining door. This hotel charges a surcharge for being a 'resort' as well as the $10 parking fee and additional charges. We were travelling with a pet. The pet area was incredibly dirty. Even though this hotel is in a great location, we would not return.

  • Stayed March 2006
    • 1 of 5 stars Value
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
A TripAdvisor Member
1 of 5 stars Reviewed March 16, 2006

I was very excited to stay at this hotel after receiving a glowing recommendation from a friend. Unfortunately, I will NEVER stay there after experiencing their horrible customer service.

I made a reservation using the online reservation system and the system incorrectly reserved the wrong date. I missed the date (obviously since I didn't know they reserved the wrong date). They charged me the full price of the room for a "no show," even though the error was made on their end. The reservation staff and Assistant General Manager were incredibly rude to me throughout the entire process. I will NEVER stay there in the future, and will tell all my friends and business associates to do the same. The don't deserve our business!

  • Stayed March 2006
    • 1 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Canada
Top Contributor
646 reviews 646 reviews
204 hotel reviews
Reviews in 304 cities Reviews in 304 cities
479 helpful votes 479 helpful votes
2 of 5 stars Reviewed March 5, 2006

Great location, good views, rooms adequate but not luxurious.

BUT what is this surcharge and parking fee at a motel not in a city???

I thought the price quoted is the price, of course had I checked on the 27th line on ammenities just past the iron in the room I would have seen the $5/day charge! But if you only reserve and do not look at all the ammenities you would not know.

This is a sleezy dishonest way to increase the cost of a room, just quote me the total!!!!!!!

  • Stayed February 2006
    • 3 of 5 stars Value
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 12
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Pismo Beach, California
Top Contributor
88 reviews 88 reviews
30 hotel reviews
Reviews in 41 cities Reviews in 41 cities
356 helpful votes 356 helpful votes
5 of 5 stars Reviewed February 27, 2006

I stayed at the Best Western Beach Resort during a conference there and was pleasantly surprised. It truly sits on a very private beach directly over the ocean. You need to ask for ocean views however, as there are two sides to the hotel. Also, floor one has a high wind/wall so it would not have a great view either. Stay on floors 2-4 on the ocean side. We stayed for only $89 and it was worth twice the price. They have a heated pool and jacuzzi and a lovely garden. Plenty of wooden lounge chairs out by the beach.

The room was very nicely appointed, but not extravagent. There was a refrigerator but no microwave. Scented soaps were a nice touch. Our room was very quiet. I never heard anyone from any direction to keep me up at night.

The only problem is the boring restaurant with mediocre service. The room service was appalling. So, if you dine out all meals it is a great deal. And frankly we enjoyed eating from Santa Cruz to Monterey to Carmel, all very close. There is a fitness room and really nice business room too. Excellent.

  • Stayed February 2006, traveled on business
    • 5 of 5 stars Value
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 15
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Moline, Illinois
Top Contributor
77 reviews 77 reviews
21 hotel reviews
Reviews in 30 cities Reviews in 30 cities
99 helpful votes 99 helpful votes
5 of 5 stars Reviewed January 22, 2006

We had an absolutely wonderful stay here! Every staff person we encountered was friendly and helpful. The rooms were very comfortable and quiet. The view was beautiful! We ate in the restaurant one night and it was delicious, served hot and quick, with window-side table with another great view of the beach! This is worth every penny.

  • Stayed January 2006
    • 5 of 5 stars Value
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 9
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Monterey Beach Resort

Address: 2600 Sand Dunes Drive, Monterey, CA 93940-3838 (Formerly Best Western)
Location: United States > California > Monterey Peninsula > Monterey
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#10 Green Hotel in Monterey
#15 Business Hotel in Monterey
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Monterey Beach Resort 3.5*
Number of rooms: 196
Official Description (provided by the hotel):
Monterey's only beach-front full service hotel, The Beach Resort Monterey boasts some of the most expansive views available of the Monterey Bay. Blending California beach casual with superior comfort and professionalism, the Beach Resort Monterey offers a relaxing alternative from the distractions of downtown, with the convenience of being only minutes away from the areas favorite attractions. ... more   less 
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Also Known As:
Best Western Plus Beach Resort Monterey Hotel Monterey
Monterey Best Western
Best Western Monterey Beach Resort

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