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“business and fun” 4 of 5 stars
Review of BEST WESTERN PLUS Beach Resort Monterey

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BEST WESTERN PLUS Beach Resort Monterey
3.5 of 5 Hotel   |   2600 Sand Dunes Drive, Monterey, CA 93940-3838   |  
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Ranked #33 of 53 hotels in Monterey
GreenLeadersBronze level
Phoenix, United States
1 review
“business and fun”
4 of 5 stars Reviewed August 16, 2013

Overall this stay was good. The staff seemed very distracted by the larger events that were taking place during our stay, and the loud noise from the wedding party were not what I typically experience when I come to this hotel to relax on business trips.

  • Stayed August 2013, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service

Review collected in partnership with Best Western

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotel M, Manager at BEST WESTERN PLUS Beach Resort Monterey, responded to this review, August 17, 2013
Dear Monica,

We appreciate you taking the time to share your feedback with us. We are very pleased that you enjoy our accommodations while on business travel. Sometimes we do host large events such as weddings and corporate meetings, so we apologize if the commotion of the wedding was not as relaxing as you had anticipated. This is generally not the case, however, we will gladly switch your room for you next time if it is too noisy. Next time you're in Monterey on business, try our hotel restaurant for a nice dining experience next to our outstanding views. We look forward to your next business stay in Monterey and we would love to have you back at our hotel for your future visits. Thank you.

Sincerely,

Patrick Sheridan
General Manager
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (285)
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English first
Leeds, United Kingdom
Senior Reviewer
8 reviews 8 reviews
6 hotel reviews
Reviews in 7 cities Reviews in 7 cities
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed August 15, 2013

When we arrived at this hotel it has to be said our hearts sank. The exterior is very drab and in desperate need of some TLC, the room did not have a sea view but did have a rather unpleasant damp smell. The room was compact but the beds were comfortable and clean. We did enjoy a very good evening meal in the restaurant over looking the ocean and the staff were friendly and polite. However, the location is fabulous - eating breakfast whilst watching a family of dolphins playing in the surf - priceless! Think the $17 a night parking charge was a bit steep.

Room Tip: ask for a room with a sea view
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  • Stayed July 2013, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotel M, Manager at BEST WESTERN PLUS Beach Resort Monterey, responded to this review, August 16, 2013
Thank you for sharing your thoughtful review on TripAdvisor. We apologize for any inconveniences you may have experienced throughout your stay at the Best Western PLUS Beach Resort Monterey. Our rooms are in need of an update, and we are working on plans to do so right now. Thank you for your patience. We are very happy that you enjoyed the oceanfront view from the hotel restaurant during dinner. It's wonderful to see the dolphins swimming around in the ocean this time of year. We would love to have you back at our hotel in the future. Hopefully our renovations will help you see more value in our hotel next time. Thank you again for your kind review.
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Manassas, Virginia
Reviewer
5 reviews 5 reviews
Reviews in 3 cities Reviews in 3 cities
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed August 15, 2013

Stayed at this resort the nights of 8/3/2013 and 8/4/2013. Had some real concerns after reading other reviews of the property and called and actually got a call back from the manager (Mr. Ramirez)......he listened to my concerns and assured me that if our group encountered any problems, to let him know. Well our party was very pleased with the accommodations we were placed in as well as a few "extras" the resort provided to us because our rooms were not ready when we arrived. Customer service was outstanding. The resort is an older property, and the room we were first placed in was (in my opinion) a bit overpriced - although I understand we were paying for the location. We got moved into a different room the next night and it was well worth the price!

  • Stayed August 2013, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotel M, Manager at BEST WESTERN PLUS Beach Resort Monterey, responded to this review, August 16, 2013
Dear Lisa,

Thank you very much for your positive review. We are very happy that you enjoyed your accommodations as well as the customer service! Helping and assisting guests is our priority, as we would like to make all guests feel special and welcome throughout their stay. It is wonderful to know that your experience at the Best Western PLUS Beach Resort Monterey exceeded your expectations. For your next vacation to Monterey, please enjoy our bicycle rentals at the hotel for a ride along the coast or conveniently cruise into town and see Monterey's finest attractions! We look forward to your next stay at the Best Western PLUS. Please come and see us again soon!

Sincerely,

Patrick Sheridan
General Manager
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Santa Ana
2 reviews
Reviews in 2 cities Reviews in 2 cities
2 of 5 stars Reviewed August 14, 2013

$326 per night??? Small room, wedding took over my ocean front room, with the deck! $17 per day for parking on the hotel property??? I stay in Monterey every year for the last 10 years, and this was the worst accomodations ever!

  • Stayed August 2013, traveled with friends
    • 1 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service

Review collected in partnership with Best Western

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotel M, Manager at BEST WESTERN PLUS Beach Resort Monterey, responded to this review, August 15, 2013
Dear Julie,

We appreciate you sharing your thoughts with us. It is important to us that guests feel satisfied during their stay in Monterey and we are disappointed that we did not live up to your expectations. We would like to extend our sincerest apologies in regards to the additional parking fee and the weekend wedding. It is certainly not our intent to lose you as a valued guest at the Best Western PLUS. I would love to discuss these issues with you further. Please email me at psheridan@montereybeachresort.com.

Thank you for sharing your important feedback.

Sincerely,
Patrick Sheridan
General Manager
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La Crescenta, United States
1 review
4 of 5 stars Reviewed August 14, 2013

Rooms were clean, staff friendly and helpful. Great beach access and nice pool area. When we booked this hotel, we were looking for a hotel with beach access, pool and hot tub in the Monterey area. This hotel met these needs and had easy access to all the surrounding areas and attractions from Pacific Grove to Santa Cruz.

  • Stayed August 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Best Western

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotel M, Manager at BEST WESTERN PLUS Beach Resort Monterey, responded to this review, August 15, 2013
Thank you very much for your kind review. We are so pleased that our accommodations satisfied all your needs while staying in Monterey. We do have easy access to Monterey's hottest attractions--it's really easy to make our hotel your home base while on vacation. Next time you're in Monterey, rent some bicycles at our hotel and ride along the coast. It's a great way to take in Monterey's beautiful beaches. We would love to have you stay with us again for your next Monterey vacation. Please come again soon!
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Loenen aan de Vecht, The Netherlands
Senior Contributor
30 reviews 30 reviews
14 hotel reviews
Reviews in 16 cities Reviews in 16 cities
11 helpful votes 11 helpful votes
3 of 5 stars Reviewed August 13, 2013

old hotel at the beach. Rooms are small but clean. Friendly staff. We had view at the swimmingpool, which is quite small for such a big hotel. You have to pay for your parking space.
Beautiful beach that can be reached from the hotel. Walking distance from Mc Donalds and Starbucks.

  • Stayed July 2013, traveled with family
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotel M, Manager at BEST WESTERN PLUS Beach Resort Monterey, responded to this review, August 14, 2013
Thank you for sharing your thoughts in this review. We are very pleased that you enjoyed the close location to the beach while you were staying at the Best Western PLUS Beach Resort Monterey. Our friendly staff is very knowledgeable about the area so we're glad they were helpful and able to assist. Unfortunately, we do charge a parking fee but do understand that it's common in Monterey County. Our parking fee is actually one of the cheapest in the area! We do hope that you return to our accommodations in the future. We would love to have you back for an oceanfront getaway soon! Thank you again for sharing this important feedback.
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Locust Grove, Virginia
Contributor
13 reviews 13 reviews
5 hotel reviews
Reviews in 7 cities Reviews in 7 cities
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed August 12, 2013

We read some uncomplimentary reviews, but spoke to the manager and felt comfortable with our choice. We found the resort to be very clean and the rooms adequate. We had an oceanview room and thoroughly enjoyed our stay. The staff was friendly and helpful as

Room Tip: Recommnd ocean view. Be careful if choosing garden view, not much garde or view.
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  • Stayed August 2013, traveled solo
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with this hotel

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotel M, Manager at BEST WESTERN PLUS Beach Resort Monterey, responded to this review, August 13, 2013
Dear Sara,

Thank you kindly for your review! We are very pleased that you decided to stay at the Best Western PLUS Beach Resort Monterey and that you really enjoyed the accommodations. Our friendly staff is wonderful and they do a great job interacting with the guests, so it's great that you appreciated their assistance. Next time you're in Monterey, you must see all the attractions that the area has to offer. From the Monterey Bay Aquarium to Cannery Row, our convenient location allows you to sightsee easily. Please come back to stay with us whenever you're in the area. We would love to have you as a guest in our accommodations again.

Sincerely,

Patrick Sheridan
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about BEST WESTERN PLUS Beach Resort Monterey

Address: 2600 Sand Dunes Drive, Monterey, CA 93940-3838
Phone Number:
Location: United States > California > Monterey Peninsula > Monterey
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#8 Green Hotel in Monterey
#13 Business Hotel in Monterey
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — BEST WESTERN PLUS Beach Resort Monterey 3.5*
Official Description (provided by the hotel):
Monterey's only beach-front full service hotel, The Beach Resort Monterey boasts some of the most expansive views available of the Monterey Bay. Blending California beach casual with superior comfort and professionalism, the Beach Resort Monterey offers a relaxing alternative from the distractions of downtown, with the convenience of being only minutes away from the areas favorite attractions. ... more   less 
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Also Known As:
Best Western Plus Beach Resort Monterey Hotel Monterey
Monterey Best Western
Best Western Monterey Beach Resort

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