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“Fantastic Staff!” 5 of 5 stars
Review of BEST WESTERN De Anza Inn

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BEST WESTERN De Anza Inn
2.0 of 5 Motel   |   2141 North Fremont Street, Monterey, CA 93940   |  
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Ranked #11 of 53 Hotels in Monterey
GreenLeadersBronze level
Arlington, TX
Top Contributor
86 reviews 86 reviews
8 hotel reviews
Reviews in 24 cities Reviews in 24 cities
21 helpful votes 21 helpful votes
“Fantastic Staff!”
5 of 5 stars Reviewed September 26, 2012

This is a reasonably priced, conveniently located hotel that's in need of some updating. The carpeting is worn and the furtniture is a bit banged up. And the way the room is arranged makes it so that the only place that the TV can be watched comfortably is from the bed. Having said all of that, I would absolutely stay there again and the reason is because of the staff. These people understand and exhibit customer service in spades. When we checked in, we asked about restaurants and not only did they make recommendations, they offered to call and make us reservations. There were other examples throughout our stay but all were positive and "above and beyond".

Room Tip: This hotel isn't near the water but it's less than 10 minutes away and so there's a lot...
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  • Stayed August 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
deanza2141, General Manager at BEST WESTERN De Anza Inn, responded to this review, September 27, 2012
Thank you very much for your review and 5 out of 5 rating of our property. I appreciate your complimentary comments about the "fantastic staff". We are committed to ensuring that each guest has an enjoyable stay and make every effort to provide the highest level of customer service. We are grateful for your consideration.
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499 reviews from our community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (52)
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hornchurch
Contributor
18 reviews 18 reviews
15 hotel reviews
Reviews in 16 cities Reviews in 16 cities
46 helpful votes 46 helpful votes
4 of 5 stars Reviewed September 23, 2012

I stayed here for 1 night with my 2 teenage sons. It was OK but a little over priced for what was on offer. I chose it as it advertised a pool which I thought would be nice after a drive down from San Francisco. It was so small that we did not bother. The room was fine though. Clean and comfortable with a nice selection for breakfast. My sons were pleased to find some batting cages close by as they are keen baseball players.
I have stayed in several Best Western hotels but can't really see why this got a "Plus". Handy as a stop off though.

  • Stayed July 2012, traveled with family
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
deanza2141, General Manager at BEST WESTERN De Anza Inn, responded to this review, September 24, 2012
Thank you for your review of our property. I am surprised by your comment that we were not the best value. You did not mention what day of the week you were here. Rates vary depending on the season, day of week and special events. Perhaps you were staying during a peak time.
The "Plus" refers to the type and quality of the amenities we offer. As you stated the room was clean and comfortable with a nice selection for breakfast. We appreciate your time and consideration.
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Phoenix, Arizona, United States
Senior Reviewer
7 reviews 7 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed September 23, 2012

We spent 2-nights here and got a beautiful, spacious room for a very pleasant price. It was lovely having space to move around in the the room without having to stumble over the bed or a suitcase. As a non-smoking hotel, having to take the elevator to the parking level for a smoke was a bit of a pain, but not a deal breaker. Although the elevator was right next to our room, it was slow and there was no stair access directly to the lobby. The continental breakfast was very good, but there was a very limited seating area and little counter space for standing while eating.

On another point, we stopped here with no advance reservation and were impressed with the professionalism of the staff. Upon checking in, while chatting with Jamie, the reservations clerk about our trip up Hwy 1 (delayed by a less than courteous slow driver), a stranger insisted on interrupting our private conversation and began speaking aggressively to us directly. Jamie realized the situation needed to be handled quickly, and asked the other "guest" to step away so she could assist us with our check-in. She didn't want to ask for any of our personal information while this other guest was hovering (looking for a fight?) and was able to diffuse the situation quickly, professionally and with a minimum of fuss. We spoke to Jamie several times during our stay and she was always professional, courteous, helpful and very friendly. She is an excellent employee and exemplifies the level of professionalism that Best Western demands from its employees.

Room Tip: Rooms overlooking the rear parking area were quiet, king suites were very spacious.
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  • Stayed September 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
deanza2141, General Manager at BEST WESTERN De Anza Inn, responded to this review, September 24, 2012
Thank you for recent review and 4 out of 5 rating for our property. We appreciate your taking the time to post such a detailed account of your stay. We pride ourselves on the professionalism of the staff. Your experience was a great example of our employees concern for guests.
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Liverpool, United Kingdom
Senior Reviewer
10 reviews 10 reviews
9 hotel reviews
Reviews in 9 cities Reviews in 9 cities
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed September 23, 2012

Good room, large and very clean.Friendly staff and a decent breakfast with sausages, various breads cereals etc. A couple of miles away from fishermans wharf etc, but easy to get to by car. We would stay here again if passing through.

  • Stayed September 2012, traveled as a couple
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
deanza2141, General Manager at BEST WESTERN De Anza Inn, responded to this review, September 24, 2012
Thank you for your review and recommendation of our property.Your concise and complimentary comments were appreciated. We look forward to welcoming you on your next visit to Monterey.
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Edinburgh
Senior Contributor
48 reviews 48 reviews
14 hotel reviews
Reviews in 16 cities Reviews in 16 cities
20 helpful votes 20 helpful votes
3 of 5 stars Reviewed September 22, 2012

Spacious room however walls were thin and there was a lot of noise from neighbouring rooms. Breakfast was included and choice was reasonable. There were only a few tables to sit at and too many guests for the number of tables. The rooms were clean enough but had a dated feel to them. The lift was painfully slow and I'm sure there were stairs but no-one told us where to find them so everyone was using the lifts. The location is on the outskirts of monterey and not really much close by.

  • Stayed September 2012, traveled with friends
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
deanza2141, General Manager at BEST WESTERN De Anza Inn, responded to this review, September 23, 2012
Thank you for your review of our property. Although we are located in north Monterey, we are just a few minutes away from the historic downtown and 3.54 miles from the Monterey Bay Aquarium.
We have stairs located on both sides of the building. I wish you had inquired about them as we have a front desk agent on staff 24 hours to assist guests. Thanks again for taking the time to submit your comments and remarking about our reasonable price.
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Huntington Beach, California
Contributor
15 reviews 15 reviews
15 hotel reviews
Reviews in 13 cities Reviews in 13 cities
18 helpful votes 18 helpful votes
4 of 5 stars Reviewed September 15, 2012

Got a 1-King room; spacious, fairly quiet, plumbing noise from adjacent rooms a little noisy in the mornings.

Breakfast better than average; muffin-sized scrambled egg patties, good sausages, usual breakfast breads.

Coffee, tea, hot cocoa, apples, oranges, available all day.

Room Tip: Rooms facing away from street are quieter
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  • Stayed September 2012, traveled with family
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
deanza2141, General Manager at BEST WESTERN De Anza Inn, responded to this review, September 16, 2012
Thank you for your recent review of our property. Your review title said it all, we are a good value.
I also appreciate your comments regarding our complimentary breakfast since this is an important issue for many guests. We may have limited space but provide fresh, high quality items continually restocked by our lobby attendant.
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Phoenix, Arizona
Senior Contributor
26 reviews 26 reviews
9 hotel reviews
Reviews in 15 cities Reviews in 15 cities
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed September 6, 2012

We stayed here for 3 nights in July. 2 adults, 2 kids. We had a king size with the pullout sofa for our kids. The hotel was nice and clean. Workers were courteous. Breakfast is the typical basic free breakfast being offered these days. There didn't seem to be alot of good places to eat near the hotel, and the street does look kind of sketchy. We found this gem down the road called Baan Thai! Amazing Thai food, you must check it out. We had a good time and this was close to the Monterey Bay Aquarium and Cannery which was the main reason we chose it and the price.

  • Stayed July 2012, traveled with family
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
deanza2141, General Manager at BEST WESTERN De Anza Inn, responded to this review, September 7, 2012
Thank you for your review of our property. There are several good restaurants in close proximity to us. I wish you had asked about dining recommendations at the front desk during your stay. We have a list of local restaurants offering a wide range of choices and price ranges that we give to guests upon request. Thanks again for taking the time to post your opinion. We sincerely appreciate your consideration.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about BEST WESTERN De Anza Inn

Address: 2141 North Fremont Street, Monterey, CA 93940
Phone Number:
Location: United States > California > Monterey Peninsula > Monterey
Amenities:
Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Swimming Pool
Hotel Style:
#6 Romantic Hotel in Monterey
#8 Green Hotel in Monterey
#9 Family Hotel in Monterey
Price Range (Based on Average Rates): $
Hotel Class:2 star — BEST WESTERN De Anza Inn 2*
Number of rooms: 43
Official Description (provided by the hotel):
Only three and a half miles from the top attraction, Monterey Bay Aquarium, our Monterey hotel is a great value with reasonable rates. Cannery Row and Fisherman's Wharf are just a short drive. Guests at our Monterey hotel can choose to spend the day lounging at the beach or exploring the local city. Seafood reigns supreme at the local restaurants, and there's an abundance of shopping to be had. The Monterey Peninsula offers travelers everything necessary for a memorable vacation. ... more   less 
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Also Known As:
Best Western Plus De Anza Hotel Monterey
Best Western Monterey
Monterey Best Western

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