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“Kind of average.” 3 of 5 stars
Review of Chart House

Chart House
444 Cannery Row, Monterey, CA 93940-1433
831-372-3362
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Ranked #13 of 257 restaurants in Monterey
Price range: $25 - $100
Cuisines: Seafood, Steakhouse
More restaurant details
Restaurant details
Good for: Romance, Doing business, Local cuisine, Special occasions, Entertaining clients
Dining options: Breakfast/Brunch, Lunch, Dinner, Reservations, Late Night, Dessert
Dining style: Casual Elegant
Cross street: Drake Avenue
Upstate, New York
Senior Contributor
30 reviews 30 reviews
22 restaurant reviews
Reviews in 18 cities Reviews in 18 cities
11 helpful votes 11 helpful votes
“Kind of average.”
3 of 5 stars Reviewed August 20, 2009

Food was fine, not extraordinary. Restaurant furnishings were fine, not extraordinary. Service was excellent and the ocean view is outstanding. This is a favorite spot for tourists visiting the Monterey/Cannery Row area and as such, not my cup of tea. We usually seek out more "authentic" and local places but thought we'd give this a try. I wouldn't go back but I would recommend it for what it is.

    • 2 of 5 stars Value
    • 3 of 5 stars Atmosphere
    • 4 of 5 stars Service
    • 3 of 5 stars Food
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412 reviews from our community

83% Recommend
    227
    117
    44
    13
    11
Rating summary
    Food
    Service
    Value
    Atmosphere
Date | Rating
  • Chinese (Simplified) first
  • English first
  • German first
  • Italian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
California
1 review
3 helpful votes 3 helpful votes
“Worst service ever”
1 of 5 stars Reviewed August 17, 2009

I called Chart House in Monterey at 2:30PM and asked for reservations for a front window seating. They confirmed a 5:15 PM reservation and got my name and cell phone number. I arrive at the Restaurant at about 5PM. I let them know I have a reservation and my party and I are asked to sit for about 10 minutes. Please note, while we were seated and waiting, people entered the restaurant and were seated in great locations. When we were seated we got a poor table facing the salad bar and no linen on table. I complained but the hostess did not care. The waitress was ok she knew we were upset. The server took or orders, without asking how we wanted the steaks prepared. I assume she already knew. A manager came to our table and asked how everything was and I requested to talk to him after the dinner. After the dinner The Chart House General Manager,Ellen Marconi, asked if everything was ok? I explained the seating issue etc. Marconi said, The Chart House doesnt take reservations and it is first come first serve. I mentioned we were ahead of many seated after we arrived, but, were asked to be seated for 10 minutes. She was sorry, so was I. Poor service is no excuse in this economy. I would avoid Chart House Restaurants during high tourist season, as they have too much business.

    • 1 of 5 stars Value
    • 2 of 5 stars Atmosphere
    • 2 of 5 stars Service
    • 2 of 5 stars Food
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California
Reviewer
3 reviews 3 reviews
4 helpful votes 4 helpful votes
“Rediculously over-priced”
2 of 5 stars Reviewed August 3, 2009

The Chart House used to be my favorite restaurant. However, I went there this last weekend and was greatly disappointed. I paid $34+ for a filet mignon and got mashed potatoes. If I wanted a baked potato, add another $3. If I wanted a dinner salad, add $7. REDICULOUS!

    • 2 of 5 stars Value
    • 5 of 5 stars Atmosphere
    • 4 of 5 stars Service
    • 3 of 5 stars Food
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
San Ramon, CA
Senior Reviewer
7 reviews 7 reviews
3 restaurant reviews
Reviews in 4 cities Reviews in 4 cities
7 helpful votes 7 helpful votes
“Great food, great view.”
5 of 5 stars Reviewed July 27, 2009

We've have found Chart House dining to be very reliable over the years. We have visited 10-12 of them. They have the best features of both seafood and steak houses. The Monterey Chart House may be the best of the group. A beautiful dining room with an expansive view of Monterey Bay and pleasant personnel add to the ambiance. Dining with two other couples, everyone enjoyed their meal, with the chowder and salad bar both getting rave reviews. A special menu with a half dozen different entrees provided a reasonably priced and tasty dinner for everyone at our table.

    • 4 of 5 stars Value
    • 4 of 5 stars Atmosphere
    • 5 of 5 stars Service
    • 5 of 5 stars Food
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Santa Clara
Top Contributor
70 reviews 70 reviews
33 restaurant reviews
Reviews in 33 cities Reviews in 33 cities
27 helpful votes 27 helpful votes
“Service, Service and Views”
4 of 5 stars Reviewed July 13, 2009

The service is the best part about this restaurant it was and is the best place to have a nice dinner for a special occasion. The views of the bay are incredible and to see sea otters, dolphins and deals just out the window makes the place even more special.
The food is good, salad bar is exceptional. If you a special place to have dinner try the Chart House.

    • 3 of 5 stars Value
    • 5 of 5 stars Atmosphere
    • 5 of 5 stars Service
    • 3 of 5 stars Food
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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