After my stay on Nov 7 2009 I filed a formal complaint with The Monterey County Health Dept. I did not notice the beg bugs until 5:00am at which time I promptly contacted the manager only to be told : I am sleeping it will have to wait until the morning.: I was bitten several times on my arms neck and head.. Though the manager agreed to refund me through travel velocity. I have yet to receive any refund as promise.
On Nov 16 2009 I received this message from the Monterey Health Dept Per our discussion, I was not able to view the video but I have been in contact
with the manager of the El Castell Motel. I have instructed him to call me once
repairs and changes have been address I will be inspecting room 211 prior to
public use. He acknowledged that there were bed bug in this room and has closed
the room. The facility has removed the mattress, carpets deep cleaned, and
continue with sanitation and maintenance. Please feel free to give this office a
call if you have any questions. Thank you
- Also Known As:
- El Castell Hotel Monterey
- El Castell Hotel
- Official Description (provided by the hotel):
- The type of the rooms include 1Q bed, 2Q beds and family suites. Rooms with a kitchenette are available as well. We are a 100% smoke-free hotel.Amenities include refrigerator, microwave oven, iron, iron board and hair dryer.The facilities also include free continental breakfast in the morning, free wired/wireless access to internet, free local & long distance calls, an indoor pool and guest laundry.It is close to restaurants, Safeway, Monterey Fairgounds, Monterey Downtown and many other attractions like Del Monte, Monterey Bay Aquarium, Monterey Convention center, Cannery Row, Pebble Beach, Fisherman's Wharf, Moss Landing, Mazda Laguna Seca Raceway, Carmel village and Monterey Wine County.Nearby major schools include California State University Monterey Bay (CSUMB), Monterey Peninsula college (MPC), York Academy and Santa Catalina School. ... more less
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