I booked a night at the hotel in advance way back in june 2010 but had to cancel the booking about a week before it was due. The hotel went ahead and took the payment from my credit card even though i was within the cancellation period. Much worse than this, it is now 7 months later and I still have not been unable to get a refund, in spite of maybe 10 emails to the owner as well as the same number of calls from Venere (the booking site), there have been several promises to refund 'soon' but nothing has happened. Clearly the owner (Mike) is hoping I'll give up - how dishonest and untrustworthy is that?!
So take care - try not to book in advance, better still, go somewhere else where the service is better and honest.
- Also Known As:
- Blue Lagoon Hotel
- Blue Lagoon Hotel Monterey
- Reservation Options:
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