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“Ruined our honeymoon” 2 of 5 stars
Review of Portola Hotel & Spa at Monterey Bay

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Portola Hotel & Spa at Monterey Bay
4.0 of 5 Hotel   |   2 Portola Plaza, Monterey, CA 93940   |  
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Ranked #7 of 54 Hotels in Monterey
Certificate of Excellence 2014
GreenLeadersGold level
Alameda, California
Senior Contributor
22 reviews 22 reviews
4 hotel reviews
Reviews in 9 cities Reviews in 9 cities
23 helpful votes 23 helpful votes
“Ruined our honeymoon”
2 of 5 stars Reviewed August 10, 2009

We stayed here for 4 nights for our mini-moon. We very much enjoyed every part of our honeymoon except for this hotel. Lets see - they couldn't find a gift that a friend left for us, put us in the wrong room at first (an ugly view of the building next door, not the courtyard/ocean view we reserved) they called us at 7:30 *AM* on our first morning there to ask about something, and then again at 8:50, didnt clean our room one day, didn't have amenities listed in their book in the room, many little things. They get 2 stars because they did upgrade our room and send champagne to the room. But overall I would never recommend this place or stay there again. They claim to be a 5 star place, but are no better than a Ramada Inn. They claim to be so cheap but really it's because they nickel and dime you for every little thing. Internet was $10 a day, but free up the street at the Motel 6.

  • Stayed August 2009, traveled as a couple
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
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1,649 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (356)
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English first
San Jose, CA
1 review
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed August 5, 2009

Extremely bad customer service
Deluxe room below average
Undervalued guest experience

Expected a romantic getaway with the miss's but instead left with frustration and unsatisfaction. No problems during check-in which was the only positive out of our experience. To start off, we were charged for self parking ($17) even when I had decided to go for the free street parking which the person at the front desk who checked us in had suggested we should do. It was as if they just slapped a $17 charge just to see if we would say anything. The frustrating part was not just the inappropriate charge, but having to ask not once but twice to have the charge removed. Received a $35 credit for food and beverages and would rather have been able to use this towards the room, which was clearly not a deluxe room. The only standout from any regular room that I have been to in my past is the balcony and 'partial' ocean view past buildings and half a mile away. In addition, we were charged for the tip that was left at Jack's restaurant when our meal amounted to just under $22 on the check. We decided to leave a gracious tip using the remainder of the $35 food credit. When it was time to checkout, we had a charge of $25 to Jacks restaurant and an additional charge of $13(the tip). In the end somehow we still had to pay $3 out of our pocket when my assumption was that a $35 food credit would INCLUDE the tip...apparently not. How annoying is it when the person at the front makes it sound as if she's doing us a favor by crediting our money back, yet that's what SHOULD have happened in the first place. She had the audacity to say, " I really shouldn't be crediting this back" When really we shouldn't have had this problem in the first place! And why did I still have a $3 charge?? Is this to prove a point?? Or is the hotel really hurting that bad?? Beware if you must come for a convention and get away from this place as it is certainly not of the kind where you can let the staff take care of you. Didn't try the spa and didn't need to, we will NOT be recommending this place to anyone!

  • Stayed July 2009, traveled as a couple
    • 1 of 5 stars Value
    • 2 of 5 stars Location
    • 1 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sacramento, CA
Reviewer
5 reviews 5 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed August 4, 2009

For the price, $170 a night, the room was over-valued. Floor plan was poorley designed. Internet came at a cost and there was no continental breakfast. Our temperature guage did not respond to anything other than the "comfort zone" which we found to be on the warm side. We opened the windows to cool off but soon found that the seagulls where extrememly noisy. We were continuously kept awake by their annoying screams. On the plus, we did receive two free chocolate chip cookies upon checking in....

  • Stayed August 2009, traveled as a couple
    • 1 of 5 stars Value
    • 5 of 5 stars Location
    • 2 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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London, United Kingdom
Top Contributor
178 reviews 178 reviews
99 hotel reviews
Reviews in 108 cities Reviews in 108 cities
230 helpful votes 230 helpful votes
4 of 5 stars Reviewed August 3, 2009

This is really quite a nice hotel but they have got it into their heads that the area is so cool year-round that they don't need aircon. Apparently many hotels in the area are without it too. They are wrong. These rooms do have fans but they only recirculate stale air and many rooms do not have windows that can safely be left open overnight. We got moved to an upstairs room so we could leave the window open and then had a good night's sleep. Its a great area near Fisherman's Wharf and generally the hotel is spacious. We would return.

  • Stayed June 2009, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Folsom, CA
Contributor
17 reviews 17 reviews
5 hotel reviews
Reviews in 8 cities Reviews in 8 cities
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed August 3, 2009

The hotel is clean and in a wonderful location. It's the seagulls that kept us up especially with young children. We had a room overlooking the shops and it was suppose to be a quiet room but I guess with nature you just can't control it. The walk to Fisherman's wharf was about 3 min and we had fun sampling all the clam chowder. We took the FREE trolley that runs from Memorial Day to Labor Day to get to the aquarium and Cannery Row. The kids had so much fun riding it and since they're little they had energy when we got to where we were going. We ate at the onsite brewery one night and really enjoyed their fried calamari. The margarita's for $3 (I believe) weren't that great. The nachos were pretty good but since it was all so reasonable for happy hour it made for a nice meal. The Maritime museum is right there along with a couple of other museums that were all free of charge with a request for a donation. My Museum was just a short walk and excellent for kids ages 18mo-6 years. Our kids loved it! The location of the hotel is wonderful and the rooms were very large for a hotel room. We had a king bed, crib and sleeping bag and still had room to move around with no problem. The shower head needed to be updated. The parking was $17/day and there was no alternative parking we found while researching. Most of Monterey charges for parking so we just kept our car parked and walked and took the trolley which is why the location is so key.

  • Stayed July 2009, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Napa, CA
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed August 2, 2009

Great location! Short walk to Fisherman's Warf. Hotel is very clean, staff is very friendly. We had a great time.

  • Stayed July 2009, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
danville, calif
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed July 23, 2009

This hotel is beautiful from the outside, but the balcony was unusable due to the noise from the leaf blow and construction near the restaurant. The toilets flush with such a loud boom that it awoke everyone in our room.
The quad area between some of the rooms and the main part of the hotel is nice filled with shops, homeless and speeding cyclist. That area should be avoided if using a cane or walker.

  • Stayed July 2009, traveled with friends
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 1 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 1 of 5 stars Service
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Additional Information about Portola Hotel & Spa at Monterey Bay

Address: 2 Portola Plaza, Monterey, CA 93940
Phone Number:
Location: United States > California > Monterey Peninsula > Monterey
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Children Activities ( Kid / Family Friendly ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Green Hotel in Monterey
#2 Spa Hotel in Monterey
#3 Luxury Hotel in Monterey
#5 Business Hotel in Monterey
#6 Family Hotel in Monterey
#8 Romantic Hotel in Monterey
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — Portola Hotel & Spa at Monterey Bay 4*
Number of rooms: 379
Official Description (provided by the hotel):
The Portola Hotel & Spa reflects the captivating spirit of a rich, historical setting surrounded by everything that the Monterey Peninsula has to offer. Your stay at the Portola Hotel begins with warm homemade chocolate chip cookies, provided at check-in. As the only Silver LEED(R)-EB certified hotel on the central coast of California, the hotel boasts 379 guestrooms and suites, an award winning full service day spa, two on site eateries, a craft brewery and more! Portola Hotel & Spa is one of California's premier family-friendly destinations offering easy access to Monterey's favorite attractions. The hotel is also pet friendly. ... more   less 
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Also Known As:
Portola Hotel And Spa At Monterey Bay
Portola Hotel Monterey Bay

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