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“Pleasant surprise!” 4 of 5 stars
Review of Portola Hotel & Spa at Monterey Bay

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Portola Hotel & Spa at Monterey Bay
3.5 of 5 Hotel   |   2 Portola Plaza, Monterey, CA 93940   |  
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Breakfast for Two
Ranked #6 of 53 hotels in Monterey
GreenLeadersGold level
patriciaweil@me.com
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
Reviews in 6 cities Reviews in 6 cities
8 helpful votes 8 helpful votes
“Pleasant surprise!”
4 of 5 stars Reviewed March 29, 2013

We had seen this hotel during an earlier trip to Monterey and we were curious. It turned out to be really better than we had imagined. The walks around the hotel lead you to the cannery row and all of its history and then if you go the other way to the town. The concierge was very helpful and gave you access to local food and history that was away from the usual tourism fare. The rooms are very pleasant and clean with room to spare. The breakfast buffet is delicious and the service terrific.

  • Stayed February 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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1,374 people have reviewed this hotel

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (288)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Portuguese first
  • Spanish first
  • Any
English first
California
Senior Reviewer
6 reviews 6 reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed March 28, 2013

From the moment you walk through the door you are treated as a valued customer. Rooms are pleasantly appointed, lobby is unique and lovely. Both bar area and restaurants are convenient. Location is perfect. The chocolate chip cookies are a plus and staff are trained to place customers first. Need I say more?

Room Tip: We prefer courtyard view.
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  • Stayed March 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
california
Top Contributor
57 reviews 57 reviews
8 hotel reviews
Reviews in 19 cities Reviews in 19 cities
22 helpful votes 22 helpful votes
5 of 5 stars Reviewed March 28, 2013

I booked this hotel because of the convenience of parking your car and having everything you need within walking distance. We were booked on the Wine Trolley which picks you up at the Portola and drops you off there. I did not want to be moving the car after an afternoon of wine tasting. The hotel met all my expectations, everyone was friendly, we had a balcony over the roof of the lobby so the view was not great. Chocolate Chip cookies are given out when you register, love them. Full breakfast (value $18.00per person) was included at Jack's, in the hotel price. I was able to get up early sunrise and walk over to Fisherman's Wharf which was so quiet and peaceful, watch the sea lions at play before all the bustle of the boats and people around. The beds are from the Monterey Mattress company, which are awesome so we drove over to check out the showroom, very very nice people.We did not check out the pool as the weather was just a bit cool. Downside water in the room is $4.00 a bottle and just to check your email in the hotel lobby is at a cost, for the cost of the room water and internet could be provided for free. Our overnight stay was way too short, cannot wait to return and maybe stay a couple of nights.

Room Tip: Ask for a balcony with a view of the Wharf. Don't drink the water in the room unless you are wil...
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  • Stayed March 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sacramento, California
Senior Contributor
25 reviews 25 reviews
10 hotel reviews
Reviews in 10 cities Reviews in 10 cities
42 helpful votes 42 helpful votes
5 of 5 stars Reviewed March 27, 2013

Great hotel and service. We will definitely be back. Traveled with 2 young kids and 2 adults. Our family usually stayed on Cannery Row at the intercontinental. This was our first time trying the Portola Hotel and LOVED it! The service was 1st class. The only bad part was one of the hotels restaurants, "PeterB's Brewery" was close to, if not the worst food quality and service we have every experienced ... And we eat out at restaurants often.

  • Stayed April 2012
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PortolaHotelSpa, Manager at Portola Hotel & Spa at Monterey Bay, responded to this review, March 28, 2013
Thank you for taking the time to post a review on TripAdvisor! We are happy to hear you tried the Hotel even though you usually stay on Cannery Row. We hope you had an opportunity to sign up your children to the Portola Pirate Program which includes a treasure hunt for fun!

Please feel free to email any additional feedback about your experience at Peter B's Brewpub directly to the Director of Food & Beverage, Sonny Petersson at spetersson@portolahotel.com.

We look forward to welcoming back you and your family soon!

Sincerely,
Portola Hotel & Spa
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New York,NY
Top Contributor
250 reviews 250 reviews
21 hotel reviews
Reviews in 62 cities Reviews in 62 cities
93 helpful votes 93 helpful votes
5 of 5 stars Reviewed March 20, 2013

I booked this hotel off of Hotwire. We arrived in Monterey and to our surprise the hotel was in the best location. You could walk one way to the center of town or walk the other way to the aquarium. The staff was friendly and very helpful. Love the feel of the lobby and it is modern and convenient. I would so stay here again.

  • Stayed March 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Burbank, California, United States
1 review
5 of 5 stars Reviewed March 19, 2013

We chose this hotel for a conference because it was listed as "pet friendly." The stay absolutely exceeded all expectations. The hotel is beautiful, only a few steps from Old Fisherman's Wharf. The staff is gracious. The restaurants are excellent, pet friendly and a great value. Look forward to staying again.

  • Stayed March 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Boise, Idaho
Senior Contributor
22 reviews 22 reviews
6 hotel reviews
Reviews in 8 cities Reviews in 8 cities
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed March 17, 2013

We've stay here before - and it was wonderful - so we felt hopeful this visit would be the same great experience. Thankfully it was. We booked two rooms and took our adult daughter with us to celebrate her birthday.

The room was very clean - front desk staff were helpful and pleasant. Warm cookies upon arrival are a small thing for a hotel to do but it really has a great impact on travel weary guests :) ( It made up for the valets not asking if we needed help with the bags. )

I told the person in reservations that we were coming as part of our daughter's birthday celebration and when we arrived in her room, she was tickled to see "gifts" form the hotel ~ a bottle of wine, crackers and a fruit and cheese tray!! What a wonderful surprise!

The pool we clean and quiet - the breakfast buffet was incredible (!) - they really made our stay pleasant and pampered.

Room Tip: We requested robes and newspapers for our rooms ~ they did provide the robes but forgot the papers.
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  • Stayed March 2013, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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Additional Information about Portola Hotel & Spa at Monterey Bay

Address: 2 Portola Plaza, Monterey, CA 93940
Phone Number:
Location: United States > California > Monterey Peninsula > Monterey
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Children Activities ( Kid / Family Friendly ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Green Hotel in Monterey
#3 Spa Hotel in Monterey
#4 Business Hotel in Monterey
#4 Family Hotel in Monterey
#8 Romantic Hotel in Monterey
Price Range (Based on Average Rates): $$$
Hotel Class:3.5 star — Portola Hotel & Spa at Monterey Bay 3.5*
Official Description (provided by the hotel):
The Portola Hotel & Spa reflects the captivating spirit of a rich, historical setting surrounded by everything that the Monterey Peninsula has to offer. Your stay at the Portola Hotel begins with warm homemade chocolate chip cookies, provided at check-in. As the only Silver LEED(R)-EB certified hotel on the central coast of California, the hotel boasts 379 guestrooms and suites, an award winning full service day spa, two on site eateries, a craft brewery and more! Portola Hotel & Spa is one of California's premier family-friendly destinations offering easy access to Monterey's favorite attractions. The hotel is also pet friendly. ... more   less 
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Also Known As:
Portola Hotel And Spa At Monterey Bay
Portola Hotel Monterey Bay

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