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Portola Hotel & Spa at Monterey Bay: Traveler Reviews

4.0 of 5
2 Portola Plaza, Monterey, CA 93940
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Portola Hotel & Spa at Monterey Bay
Ranked #8 of 53 hotels in Monterey
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953 reviews from our community

Traveler rating
    427
    293
    119
    82
    32
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Families
242
 
Couples
327
 
Solo
43
 
Business
161
 
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Date Rating
1 review
“Wonderful”
4 of 5 stars Reviewed November 15, 2012 via mobile

My husband and I went to Monterey to celebrate our anniversary. Portola was the perfect place to celebrate. The staff was excellent and the room was great. We will definitely be returning to this wonderful hotel.

  • Stayed November 2012
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask Mrsathompson about Portola Hotel & Spa at Monterey Bay
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lille, France
Senior Reviewer
7 reviews 7 reviews
6 hotel reviews
Reviews in 6 cities Reviews in 6 cities
7 helpful votes 7 helpful votes
“Fantastic stay”
5 of 5 stars Reviewed November 15, 2012

My husband and I spent one night here on our honeymoon trip around the States earlier this year. This was one of the best hotels we had stayed in during our trip in the US. When we arrived at reception, we were greeted by a very friendly member of staff who even gave us a freshly baked cookie each. Our room was huge, there were 2 double beds and a large bathroom. The room was done up tastefully and the bed was really comfortable.
We ordered room service breakfast and the portions were just huge! We couldn't get used to the big portions in the States and ended up wasting most of the food unfortunately.
Really regretted not staying here for more than one night though.

  • Stayed April 2012, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask JenLille_France about Portola Hotel & Spa at Monterey Bay
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Belleville, Illinois
1 review
“What a great place!!!!!”
5 of 5 stars Reviewed November 6, 2012

This hotel was fantastic. Unfortunately, we were only there for one night. We can think of no unkind words. The check in was great. We booked through priceline but were treated like royalty and given a wonderful room with an ocean view. The staff could not have treated us better. This hotel is literally a few steps from Fishermans Wharf,and very close to cannery row and other attractions. It has been a very long time since we stayed in a hotel this friendly and nice. The only noise we heard at night were the seals at the wharf. Looking forward to going back.

  • Stayed October 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask Dave M about Portola Hotel & Spa at Monterey Bay
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PortolaHotelSpa, Manager at Portola Hotel & Spa at Monterey Bay, responded to this review
November 8, 2012
Thank you for taking the time to write a review on TripAdvisor. We appreciate your kind words and we're happy to hear you enjoyed your experience.

We look forward to welcoming you back soon and hope you can enjoy Monterey for more than one night!

Sincerely,
Portola Hotel & Spa Management Team
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Orange County
2 reviews
“Great location”
5 of 5 stars Reviewed November 6, 2012

Spend 2 nights at Portola w my girlfriend... we were able to walk everywhere around town. Lobby was very nice and room was good. Would stay there again if I come back to town. Close to Laguna Seca, Carmel, etc.

  • Stayed October 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
Ask Todd H about Portola Hotel & Spa at Monterey Bay
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PortolaHotelSpa, Manager at Portola Hotel & Spa at Monterey Bay, responded to this review
November 8, 2012
Thank you for taking the time to post a review to TripAdvisor. We were glad to hear you enjoyed your stay and look forward to welcoming you and your girlfriend back soon!

Sincerely,
Portola Hotel & Spa Management Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Simi Valley, California
Contributor
17 reviews 17 reviews
6 hotel reviews
Reviews in 10 cities Reviews in 10 cities
13 helpful votes 13 helpful votes
“Great location”
4 of 5 stars Reviewed November 5, 2012

The hotel is in a great spot, walking distance to the pier and to the aquarium. The hotel staff are very friendly and efficient. I stayed here for a conference at the hotel but I would stay at this hotel again if I was going for a personal trip. We did not have any issues with noise outside our room.

  • Stayed October 2012, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
Ask KatiePesq about Portola Hotel & Spa at Monterey Bay
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
 
 
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Additional Information about Portola Hotel & Spa at Monterey Bay

Also Known As:
Portola Hotel And Spa At Monterey Bay
Portola Hotel Monterey
Portola Hotel Monterey Bay
Address: 2 Portola Plaza, Monterey, CA 93940
Phone Number:
Region: United States > California > Monterey Peninsula > Monterey
Amenities:
Bar/Lounge Business Center Fitness Center Pets Allowed Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Onsen Hotels in Monterey
#3 Luxury Hotels in Monterey
#8 Family Hotels in Monterey
#9 Romantic Hotels in Monterey
#10 Business Hotels in Monterey
Price Range: $$
Hotel Class:4 star (4*)
Official Description (provided by the hotel):
Portola Hotel & Spa is located on the waterfront Monterey. Just steps away from historic Fisherman’s Wharf and the Monterey Bay, the hotel offers 379 nautically inspired guest rooms and suites, two onsite eateries, a full service day spa and much more! ... more   less 
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