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“Outstanding Service” 5 of 5 stars
Review of Red Roof Inn & Suites Monterey

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Red Roof Inn & Suites Monterey
2.0 of 5 Hotel   |   2227 N Fremont St, Monterey, CA 93940 (Formerly America's Best Value Inn & Suites - Cypress Tree Inn)   |  
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Hotel amenities
Ranked #19 of 53 Hotels in Monterey
Roseville, California
1 review
“Outstanding Service”
5 of 5 stars Reviewed January 19, 2013

Although we only stayed for one night the customer service was incredible! Neil went above and beyond to make our stay very enjoyable. Next time Im in Monterey I will definitely be staying here! Even when I was leaving Neil provided me with deals for the next time I decide to use Red Roof Inn

Room Tip: Rooms in back are nice and quiet
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  • Stayed January 2013, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Neil P, Manager at Red Roof Inn & Suites Monterey, responded to this review, February 13, 2013
I appreciate the comments regarding your stay with us. We always enjoy hearing about the positive experience our guests have at our hotel.
Your feedback is always an encouragement to all of us!
Thank you again for sharing your experience. We always look forward to serve you in your next visit and will do our best to make your stay as pleasant as possible.

Sincerely,

Neil Prabhu (G.M.)
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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272 reviews from our community

Traveler rating
    136
    64
    42
    16
    14
See reviews for
68
84
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (49)
Date | Rating
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Portuguese first
  • Any
English first
Fullerton, California
Reviewer
5 reviews 5 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed January 17, 2013

We payed a little extra, which was still cheap, for the room with the jacuzzi and fireplace and it was well worth it. The suite had a TV in bedroom and jacuzzi room. Free breakfast in the morning. Neil was extremely nice and helpful to make sure our stay was perfect.

Room Tip: room 110 has the jacuzzi and fireplace in the back. We did not hear any noise it was really nice.
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  • Stayed January 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Neil P, General Manager at Red Roof Inn & Suites Monterey, responded to this review, February 14, 2013
Your comments are appreciated regarding your stay at the Monterey Red Roof Inn. We always enjoy hearing about the positive experience our guests have at our hotel.
I’ll share your comments with rest of our team members. Positive feedback is always an encouragement for all of us, as we strive towards the quality and standard of our service.
Again, thank you for sharing your experience with us. We will do our best to make your next stay with us as pleasant as possible as the previous one.
Sincerely,
Neil (G.M.)
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
SLC, Ut
2 reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed January 13, 2013

I am very particular about travel accommodations. I have to find a very clean, quiet hotel with great prices and friendly people......Red Roof Inn Monterey passes the test. I have stayed here several times while working in the area and I will not stay anywhere else. Most rooms for this price don't have a refrigerator and microwave and everything is extremely clean. The staff here is very friendly and accommodating. This hotel was recommended to me and I pass the recommendation on to everyone. Thanks to Neil and his great staff.

Jack Larsen

Room Tip: All the rooms are good.
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  • Stayed January 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Neil P, General Manager at Red Roof Inn & Suites Monterey, responded to this review, February 15, 2013
Your comments are appreciated regarding your stay at the Monterey Red Roof Inn. We always enjoy hearing about the positive experience our guests have at our hotel.
I’ll share your comments with rest of our team members. Positive feedback is always an encouragement for all of us, as we strive towards the quality and standard of our service.
Again, thank you for sharing your experience with us. We will do our best to make your next stay with us as pleasant as possible as the previous one.
Sincerely,
Neil (G.M.)
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Brisbane, Australia
Senior Contributor
25 reviews 25 reviews
13 hotel reviews
Reviews in 13 cities Reviews in 13 cities
24 helpful votes 24 helpful votes
5 of 5 stars Reviewed January 13, 2013

Stayed here for 3 nights with my family of 4 making our way down the coast from San Fransisco to LA. Originally was only going to be a 2 night stay but once we saw the room, location and knew the price we extended another night. Stayed on the basis of Trip Advisor recommendations and was not disappointed. Well equipped rooms, comfortable beds, nice large bathroom and quiet rooms. Handy location as well just a few minutes by car from safeway and good places to eat. Breakfast was included but was seasonal and limited. The fitout was new and tasteful. The price was very competitive as well. Would definitely stay again if we pass that way.

  • Stayed January 2013, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Neil P, General Manager at Red Roof Inn & Suites Monterey, responded to this review, February 13, 2013
Dear Guest:

I appreciate the comments regarding your stay with us. We always enjoy hearing about the positive experience our guests have at our hotel.
Your feedback is always an encouragement to all of us!
Thank you again for sharing your experience. We always look forward to serve you in your next visit and will do our best to make your stay as pleasant as possible.

Sincerely,

Neil Prabhu (G.M.)
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Arcata, California
1 review
5 of 5 stars Reviewed January 12, 2013

I found this hotel searching for a pet friendly place. Neil at the front desk was very nice, the room was clean and had a fridge, microwave, and coffee. After I was on the road about a couple of hours I realized I forgot my pillow! I have a sensitive neck and just got my special pillow! I had no cell service till the next morning. I called and Neil said he would look for it and call me back. He called a couple hours later letting me know he found my pillow and would mail it to me! I have forgotten thing at higher end hotels and never had anyone even offer to try to find my stuff! Neil made my day! They are great and I would stay there again!

  • Stayed January 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Neil P, General Manager at Red Roof Inn & Suites Monterey, responded to this review, February 13, 2013
Dear Guest:

I appreciate the comments regarding your stay with us. We always enjoy hearing about the positive experience our guests have at our hotel.
Your feedback is always an encouragement to all of us!
Thank you again for sharing your experience. We always look forward to serve you in your next visit and will do our best to make your stay as pleasant as possible.

Sincerely,

Neil Prabhu (G.M.)
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Greenwich, Connecticut
Senior Reviewer
10 reviews 10 reviews
5 hotel reviews
Reviews in 6 cities Reviews in 6 cities
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed January 3, 2013

I checked in somewhat late at night and Maria, at the front desk, was extremely helpful and kind! The room was very clean and comfortable. In the morning, the manager was very warm and friendly. I would happily stay here again and recommend it.

Room Tip: Request a room that doesn't have an adjoining door. I heard a very detailed conversations betwee...
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  • Stayed January 2013, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Paso Robles, California
1 review
5 of 5 stars Reviewed January 1, 2013

I can't say enough good things about our stay at this Red Roof Inn. Maria and the management we're very friendly and helpful . Their #1 priority was to make sure our stay was pleasant. We will deffinately stay here again.

  • Stayed December 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Red Roof Inn & Suites Monterey

Address: 2227 N Fremont St, Monterey, CA 93940 (Formerly America's Best Value Inn & Suites - Cypress Tree Inn)
Phone Number:
Location: United States > California > Monterey Peninsula > Monterey
Amenities:
Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Suites Wheelchair access
Hotel Style:
#7 Business Hotel in Monterey
Price Range (Based on Average Rates): $
Hotel Class:2 star — Red Roof Inn & Suites Monterey 2*
Number of rooms: 50
Official Description (provided by the hotel):
The Red Roof Inn & Suites Monterey is non-smoking and conveniently located near Highway 1, 68 and 218 near the juncture of Monterey, Seaside and Del Rey Oaks. Less than 5 miles away from Monterey Fairgrounds and the beach, it's easy for our guest to enjoy major events and the California sun. Drive a little further and you can visit the famous Fisherman's Warf as well as Cannery Row; where you can enjoy shopping, fine dining, entertainment and the Monterey Bay Aquarium. For the adventurous type, only 15 minutes away, you can visit Pebble Beach and the renowned 17-Mile Drive. Enjoy gourmet restaurants, shopping and multiple golf courses along the ocean. you can also visit numerous missions and historic monuments around the area. Red Roof Inn & Suites Monterey is ideal during major seasonal events such as; the Monterey Jazz Festival, Monterey Auto Week, the Big Sur International marathon, and Mazda Raceway Laguna Seca. our location is convenient for all events, and we offer great deals on advance bookings along with ample parking for a variety of vehicle sizes. Red Roof Inn & Suites Monterey is non-smoking and has 55 newly renovated rooms ranging from standard accommodations to suites. All rooms feature free WiFi, a 32" LED TV, a microwave, refrigerator, In-Room Coffee, a hair dryer, and an iron & ironing board. Enjoy quality time with the family in one of our 2 Family Suites offering 2 king sized beds, a jetted spa tub, a living area with a fireplace and two 32" LED TV's. We also offer a seasonal continental breakfast, primarily during the summer months. Experience our complimentary coffee-house style coffee and tea in the Lobby. We also offer an on-site snack machine, soda machine and ice machine and feature a cafe shop conveniently located on our lot. The Red Roof Inn & Suites Monterey has ample parking able to accommodate any size vehicle. We also have an on-site RV Park which includes hook-ups ranging from electric 120v line, water, cable and septic station for all RV guests. We can accommodate RV sizes ranging anywhere from10'-60'. One family pet per room is welcome. ... more   less 
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Also Known As:
America`s Best Value Inn And Suites - Cypress Tree Inn
America`s Best Value Inn & Suites - Cypress Tree Hotel Monterey

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