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“Stellar customer service!” 5 of 5 stars
Review of Red Roof Inn & Suites Monterey

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Red Roof Inn & Suites Monterey
2.0 of 5 Hotel   |   2227 N Fremont St, Monterey, CA 93940 (Formerly America's Best Value Inn & Suites - Cypress Tree Inn)   |  
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Hotel amenities
Ranked #17 of 53 Hotels in Monterey
Greenwich, Connecticut
Senior Reviewer
10 reviews 10 reviews
5 hotel reviews
Reviews in 6 cities Reviews in 6 cities
8 helpful votes 8 helpful votes
“Stellar customer service!”
5 of 5 stars Reviewed January 3, 2013

I checked in somewhat late at night and Maria, at the front desk, was extremely helpful and kind! The room was very clean and comfortable. In the morning, the manager was very warm and friendly. I would happily stay here again and recommend it.

Room Tip: Request a room that doesn't have an adjoining door. I heard a very detailed conversations betwee...
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  • Stayed January 2013, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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280 reviews from our community

Traveler rating
    142
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    43
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (52)
Date | Rating
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  • English first
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English first
Paso Robles, California
1 review
5 of 5 stars Reviewed January 1, 2013

I can't say enough good things about our stay at this Red Roof Inn. Maria and the management we're very friendly and helpful . Their #1 priority was to make sure our stay was pleasant. We will deffinately stay here again.

  • Stayed December 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reno, NV
Senior Contributor
34 reviews 34 reviews
12 hotel reviews
Reviews in 23 cities Reviews in 23 cities
54 helpful votes 54 helpful votes
5 of 5 stars Reviewed December 20, 2012

I originally found this motel when searching for ‘pet friendly’ lodging in Monterey. Their website advertised a ‘stay two get three’ special when booked online but when bringing a pet you must call them for the reservation to ensure they have a dog designated room available for your stay. I called and talked with Neil and he promised me the special rate, and I did get that rate when I arrived. This is an older motel but they advertise that they have been recently renovated. Our room was on the second floor in the building in the back and we found it clean and quite comfortable and surprisingly very quiet since it sets back quite a ways from the street. Previous reviews stated that the rooms were small and the online pictures showed as much so I booked a double queen room and very glad I did. Two adults with suitcases and one medium size dog with her bed, food/water bowls, and toys would have been nearly impossible in a single king room. We were here in the off-season so the motel had few guests and the pool and hot tub were closed. The only complaint I have is that there is no place within the motel complex to ‘walk’ the dogs and you have to leave the motel and walk at least to the end of the block where there is a vacant lot. There is a small grassy area in the front area of the motel but there are signs everywhere that walking of dogs is prohibited. This didn’t cause a huge problem for us except late at night when the dog needs the last walk before bedtime. This is a no frills motel and they advertise that aspect, but I was pleasantly surprised with the quality bath towels, bedding and comfy pillows. The cable TV had a vast selection of channels which included all of our favorites. They provide all the standard amenities; coffee maker, refrigerator, hair dryer, etc. So I’m giving this motel a 5 star rating, not because it compares with Star Alliance hotels but because it offers a clean, comfortable, quiet environment with adequate amenities at a very reasonable rate. We stayed four nights for a total bill of $217. That’s a starting nightly rate for many hotels/motels in this area. And there are NO ADDITONAL PET FEES! Oh and one more thing, there are a several decent restaurants, two quick marts and a CVS within a two block radius. We dined two nights at the Monterey Cookhouse just up the street and enjoyed the food and atmosphere. We would stay here again.

  • Stayed December 2012, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
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1 review
5 of 5 stars Reviewed December 20, 2012 via mobile

Very great costumer service. Even called out room to check on our comfort. Brought us extra pillows and blankets. They allow one pet per room and they don't charge extra which is so awesome! Comfortable room, mini fridge, clean and cozy. I highly recommend staying here if your in the Monterey area!

  • Stayed December 2012
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Felton, United States
1 review
5 of 5 stars Reviewed December 10, 2012

I ordered through orbitz and the did not know about the dog policy, I did not reserve a dog friendly room, and the manager hooked me up with one at no extra charge. GREAT service and i highly recommend it to anyone in Monterey!


Thanks again redroof!

  • Stayed November 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Sand City, California
1 review
5 of 5 stars Reviewed December 6, 2012

This Hotel is very clean, comfortable, cozy, loved the stay.
The team member Neil so very nice, and helpful very eager to please his customers.
I would reccomend this to who ever would like your own personal hot tub in room,and fireplace, private outdoor patio, just a very welcoming place.

Room Tip: personal hot tub in room
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  • Stayed December 2012, traveled with friends
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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IL
2 reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed December 4, 2012

This hotel is awesome, don't be fooled by the low price, the rates are low but the rooms are superior. The hotel is well built and I didn't hear anything from the other rooms

My room had a large flat screen TV mounted on the wall and a king size Serta bed which felt brand new and super comfortable. Pretty decent sized fridge and microwave too, very spacious room and the bathroom felt like a luxurious spa

There was a pretty large work station with a lovely black leather reclining office chair - VERY NICE TOUCH!

I loved being within walking distance of 7Eleven, CVS Pharmacy, Safeway, Denny's. Really great location

Unlike most hotels, the housekeeping not only keep the room immaculate, but they also replace coffee, soap and shampoo.

This place is super impressive! :)

  • Stayed December 2012, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Red Roof Inn & Suites Monterey

Address: 2227 N Fremont St, Monterey, CA 93940 (Formerly America's Best Value Inn & Suites - Cypress Tree Inn)
Phone Number:
Location: United States > California > Monterey Peninsula > Monterey
Amenities:
Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Suites Wheelchair access
Hotel Style:
#4 Business Hotel in Monterey
#5 Best Value Hotel in Monterey
Price Range (Based on Average Rates): $
Hotel Class:2 star — Red Roof Inn & Suites Monterey 2*
Number of rooms: 50
Official Description (provided by the hotel):
The Red Roof Inn & Suites Monterey is non-smoking and conveniently located near Highway 1, 68 and 218 near the juncture of Monterey, Seaside and Del Rey Oaks. Less than 5 miles away from Monterey Fairgrounds and the beach, it's easy for our guest to enjoy major events and the California sun. Drive a little further and you can visit the famous Fisherman's Warf as well as Cannery Row; where you can enjoy shopping, fine dining, entertainment and the Monterey Bay Aquarium. For the adventurous type, only 15 minutes away, you can visit Pebble Beach and the renowned 17-Mile Drive. Enjoy gourmet restaurants, shopping and multiple golf courses along the ocean. you can also visit numerous missions and historic monuments around the area. Red Roof Inn & Suites Monterey is ideal during major seasonal events such as; the Monterey Jazz Festival, Monterey Auto Week, the Big Sur International marathon, and Mazda Raceway Laguna Seca. our location is convenient for all events, and we offer great deals on advance bookings along with ample parking for a variety of vehicle sizes. Red Roof Inn & Suites Monterey is non-smoking and has 55 newly renovated rooms ranging from standard accommodations to suites. All rooms feature free WiFi, a 32" LED TV, a microwave, refrigerator, In-Room Coffee, a hair dryer, and an iron & ironing board. Enjoy quality time with the family in one of our 2 Family Suites offering 2 king sized beds, a jetted spa tub, a living area with a fireplace and two 32" LED TV's. We also offer a seasonal continental breakfast, primarily during the summer months. Experience our complimentary coffee-house style coffee and tea in the Lobby. We also offer an on-site snack machine, soda machine and ice machine and feature a cafe shop conveniently located on our lot. The Red Roof Inn & Suites Monterey has ample parking able to accommodate any size vehicle. We also have an on-site RV Park which includes hook-ups ranging from electric 120v line, water, cable and septic station for all RV guests. We can accommodate RV sizes ranging anywhere from10'-60'. One family pet per room is welcome. ... more   less 
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Also Known As:
America`s Best Value Inn And Suites - Cypress Tree Inn
America`s Best Value Inn & Suites - Cypress Tree Hotel Monterey

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