We stayed here because we bought a Groupon for a weekend stay and at first, it was an absolute nightmare. I tried probably close to 20 times to book a specific hotel room as specified on the Groupon on the hotel's website with no luck and when I called the hotel, the customer service was absolutely no help. I was so disgusted since I had already paid for it and requested Groupon to refund my purchase. However, the next morning, I got a phone call from Krystal at the hotel who offered a different room for the weekend I had been requesting at the same price as the Groupon offer-awesome. She was absolutely wonderful and even sent me an email confirmation.
Once we got to the hotel, we were pleasantly surprised. It was clean, there was plenty of parking, and the staff was very friendly and helpful. The location was really nice since the hotel was right off the freeway and it took less than 10 minutes to get to the Aquarium from the hotel-and the wharf was even closer.
The continental breakfast was pretty simple but good enough- (fruit, pastries, cereal, juice, and coffee). Our room was very clean, we had hot running water, and the bed was comfy. No complaints here!
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Thank you so much for your perfect marks in your review. This means a ton to us. We really strive to make sure all of our guests have as great an experience as you. We apologize about the issues you did face with the Groupon we ran as we just simply got inundated. Krystal says hello and thanks you for your patience and understanding.
We're glad that you were able to see the value we did offer and charm and off the beaten path location of the Stage Coach Lodge. Please do help spread the word, and come visit us again.
Contact us in advance and we'll shoot you over a promo code. Book directly on our website at montereystagecoachlodge.com for our lowest rates.
We hope to see you again,
Sue, Krystal & Jay
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.