The staff was excellent, from the woman that cleaned my room, the front desk and the dining area folks were all very helpful and willing to accomidate. That said, here are the issues we encountered staying a week. I spent an additional 150.00 in cabs as my boy friend had to unexpectedly use the rent car and becasue there was no shuttle service i had to pay for cabs the entire week and that was not in the budget. The fireplace had the lowest of flames and although a nice touch, when temperatures outside got really low it would have been nice to have a flame that would actual provide a little heat. Laying in bed you could not see the flame so if you want to use the fireplace for the romantic moments, you would not have been able to see it. In the dining area the menu is lovely and the prices are not that off but the dining room itself gives the apperance or layout of a continental breakfast buffet more than the upscale place it wants to be. When an error was made on the final bill (a goverment rate) the management refused to refund the tax's that were charged on the bill even though it was suppose to be tax exempt. Once the issue was discovered no management was available so we paid the bill and was instructed to call back once home. The manager said it was to late to do anything since the bill had been paid. Hard to believe that if a grocery store or retail can refund or credit, a hotel should as well. and felt he was just unwilling to cooperate and literally cheated the government. I really liked the place and had it not been for the issue with the charges i might would have rated it higher but my pocket book from cabs and not being refunded the taxes made me give the lower score. THIS IS NO REFLECTION on the day to day staff!! They were wonderful, Marc the chef is awesome and has some wonderful food offerings. Not sure i would go back though.
Ask for a room in the main building.
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dear Janice H,
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Thank you for sharing your comments about your stay at Hotel Abrego. Our guests are our number one priority, as you saw reflected in our day-to-day customer service. Regarding your concerns about tax exemption, Monterey County has strict guidelines which must be met to be exempt from hotel tax. We will be in touch to further discuss these details. We hope you will consider returning to Hotel Abrego on your future visits to Monterey.
Tracy J. Call
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.