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“How dare they call this a Hyatt!!!!” 1 of 5 stars
Review of Hyatt Regency Monterey Hotel and Spa on Del Monte Golf Course

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Hyatt Regency Monterey Hotel and Spa on Del Monte Golf Course
4.0 of 5 Resort   |   1 Old Golf Course Road, Monterey, CA 93940-4908   |  
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Ranked #31 of 53 Hotels in Monterey
GreenLeadersSilver level
Kinnelon, New Jersey
Senior Reviewer
9 reviews 9 reviews
9 hotel reviews
Reviews in 9 cities Reviews in 9 cities
5 helpful votes 5 helpful votes
“How dare they call this a Hyatt!!!!”
1 of 5 stars Reviewed August 30, 2014

What a dump!!! Might as well be a motel. NO AIR CONDITIONING and the room was 90 degrees when we checked in. Hotel staff was not apologetic at all about the issue. The "motel" is a collection of small buildings with outside corridors and the noise from the highway is extremely loud. As a Hyatt residence club member, I am highly embarrassed to have this part of Hyatt properties. Be warned! We will NEVER stay here again.

Stayed August 2014
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1,632 reviews from our community

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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Dalyan, Turkey
Senior Reviewer
9 reviews 9 reviews
5 hotel reviews
Reviews in 6 cities Reviews in 6 cities
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed August 30, 2014 via mobile

This hotel was the second stop on our road trip, we spent 2 nights here. The rooms were modern and well equipped. The resort had good facilities, golf, table tennis, swimming pool etc. we had a large room with a balcony and well equipped bathroom. There is a chargeable resort fee but it was not overly expensive, we took a cab into the local night life area of Cannery row it cost about 15 dollars. All staff were extremely helpful and friendly, the concierge knew her stuff and was great with tips and advice. We loved this area and will go back.

Stayed August 2014, traveled with friends
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San Diego, California
Contributor
18 reviews 18 reviews
5 hotel reviews
Reviews in 12 cities Reviews in 12 cities
12 helpful votes 12 helpful votes
3 of 5 stars Reviewed August 30, 2014 via mobile

Stayed for a conference for 3 nights. Hotel looks nice on outside, but it has been around for some time, so you can tell some wear. My room was in good shape, but as I walked in there was some funky smell. Since I was traveling alone I did not make a big deal about it. Instead of using a central A/C unit, they had a portable unit in my room that plugged into a hole in the wall. I think this may have been where the smell came from, since the next day when I turned it off, the smell went away somewhat. Not completely, but a little.

Conference center was nice, and from what I could tell handled everything nicely.

Went to the sports bar first night and had dinner. My plane did not arrive until late, so it was nice to still get food at 9:30 pm. Lots of tv's, so looks like they have a good place to watch football.

Stayed August 2014, traveled on business
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HRMontereyGM, General Manager at Hyatt Regency Monterey Hotel and Spa on Del Monte Golf Course, responded to this review, September 15, 2014
Dear JimandAnessa,

Thank you for taking the time to provide feedback online. I'm happy to hear that your found our property to be pleasant. I apologize for the smell and have notified the proper departments to address the situation. Thank you again for your feedback and we hope to see you again soon.

All the best,

Steve
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Burnley, United Kingdom
Contributor
19 reviews 19 reviews
10 hotel reviews
Reviews in 14 cities Reviews in 14 cities
18 helpful votes 18 helpful votes
4 of 5 stars Reviewed August 29, 2014

Check in was quick and easy, the receptionist was pleasant and helpful. Parking is free. I'd read a few negative reviews about this hotel on TA but thankfully our experience was a good one. We were allocated Building 11 which was a bit of trek but nice and quiet. The bar staff were friendly and efficient. We stayed for two nights and the sink in the bathroom became blocked on the first morning - I mentioned this to reception and it was fixed quickly and without any dramas. The hotel breakfast was excellent, you're really spoiled for choice, there is a chef who will even cook your omelette of choice in front of you.

  • Stayed August 2014, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Service
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Palo Cedro, CA
Top Contributor
101 reviews 101 reviews
50 hotel reviews
Reviews in 66 cities Reviews in 66 cities
48 helpful votes 48 helpful votes
3 of 5 stars Reviewed August 28, 2014

I have been coming to this hotel for quite some time (when I used to live in Yosemite NP and felt the need to escape for the weekend) but the hotel now feels "tired" (in some cases i.e. rugs...dirty) and is in real need of an upgrading. That said, there were a few standouts with staff...the hostess in the dining room during the evening (we had our grandchildren, one with crutches...and that person was simply wonderful). Also, the next day in the dining room the manager was quite helpful. But, we requested extra towels and a blanket...waited for quite some time & finally went to bed (after an hour) when they did not show up. They never showed up. The room we stayed in was quite close to 1, therefore we experienced freeway noise (first time we had been in that location).

Room Tip: Ensure you are not near highway 1 or on a lower floor....lots of noise from the upstairs occupants.
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  • Stayed August 2014, traveled with family
    • 1 of 5 stars Value
    • 2 of 5 stars Sleep Quality
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HRMontereyGM, General Manager at Hyatt Regency Monterey Hotel and Spa on Del Monte Golf Course, responded to this review, September 15, 2014
Dear qsmamo,

I appreciate you taking the time to give provide feedback regarding your stay. I'm disheartened that your room and its service was not up to your expectations. The proper departments have been notified and the situation rectified. I'm happy to hear that you received great service in our dining room and that your family was well taking care of. I hope that in the future you give us the pleasure to serve you and your family again.

All the best,

Steve
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Llanwern, United Kingdom
Top Contributor
57 reviews 57 reviews
14 hotel reviews
Reviews in 33 cities Reviews in 33 cities
38 helpful votes 38 helpful votes
5 of 5 stars Reviewed August 28, 2014 via mobile

On our trip from LA to San Francisco, we stopped here overnight to break the trip & explore Monterey. We arrived around tea time & had an easy check in. After checking in we headed to our room. What a lovely room. It was spacious, modern and very clean. It had a lovely king size bed, plus the usual items included in the room. The bathroom was big enough for us both and very modern, we were very pleased with the room here.

Parking is free and there are plenty of spaces. The hotel does have a few pools dotted around, which looked clean and friendly, although we didn't have time to enjoy the pool or gold course.

One tip to be aware of, the hotel charges $22 per night you stay for wifi and cleaning of the room- they have a card in the room which details this. We were a little taken aback by this, as usually this is nudes in the price of your room!

A nice stay, would stop here again.

Stayed July 2014, traveled as a couple
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New York City, New York
Contributor
16 reviews 16 reviews
4 hotel reviews
Reviews in 6 cities Reviews in 6 cities
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed August 26, 2014

We had a nice stay at the Hyatt Regency Monterey this past weekend. We stayed in building 10 overlooking the golf course and loved seeing the mist in the mornings. The room was pleasant and had nice bath amenities from KenetMD. Our room attendant, Lucia, was very friendly and sweet. The beds are mostly comfortable but the pillows are not comfortable at all. They take on a strange shape and left me with neck pain. They had live jazz in the lobby on Saturday night which was so fun! We visited the bar for drinks and ordered an Amstel Light and an Old Fashioned. The bartender did not know how to make an Old Fashioned but he consulted with another lady bartender who knew how to make it. We visited the pool and fire pit which were nicely situated - a highlight for the grounds. The Front Desk staff was very friendly and helpful. We had some confusion with our booking and they were able to sort it out for us. Also, we had an elderly family member in our party who was handicapped. We noticed that parking is sort-of a free for all. It was shocking to see regular drivers taking up the handicap spots near the buildings. We reported it to the Front Desk who said there isn't much they can do. I suppose nothing was done since the same regular cars were parked in the handicap spots all weekend without getting ticketed or towed. The Front Desk graciously offered us golf cart service from a parking area further away. This was a nice touch for service recovery. It just seems strange that they would tolerate unauthorized use of handicap parking spots. Other than that, it was a pleasant stay and I would rate the hotel a solid 3 stars.

Room Tip: It would be advisable to request a room facing the golf course, if available.
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Green Features: The hotel has notices posted about water conservation and towel replacement only when requested.
  • Stayed August 2014, traveled with family
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hyatt Regency Monterey Hotel and Spa on Del Monte Golf Course

Address: 1 Old Golf Course Road, Monterey, CA 93940-4908
Phone Number:
Location: United States > California > Monterey Peninsula > Monterey
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#4 Luxury Hotel in Monterey
#5 Green Hotel in Monterey
#6 Spa Hotel in Monterey
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Hyatt Regency Monterey Hotel and Spa on Del Monte Golf Course 4*
Number of rooms: 550
Official Description (provided by the hotel):
With 550 deluxe guestrooms and suites and over 40,000 square feet of newly renovated meeting and event space, the Hyatt Regency Monterey Hotel and Spa is the most complete hotel destination on the Monterey Peninsula. Nestled in 22 acres of Monterey Pines, the Hyatt Regency Monterey provides the quintessential Monterey experience in a location offering guests close proximity to downtown Monterey, Monterey airport and easy access to the Peninsula's top attractions like Cannery Row, Fisherman's Wharf, Monterey Bay Aquarium, Carmel-by-the-Sea and Pebble Beach. The property offers world-class amenities including two outdoor swimming pools, whirlpools and fire pits, full service tennis facility, state-of-the-art health club, new 12,000 square foot Marilyn Monroe Spa and salon and Pebble Beach Company's Del Monte Golf Course. Also enjoy all three of Hyatt Regency Monterey's unique restaurants and lounges: TusCA Ristorante offers diverse Italian and California cuisine in a beautiful show kitchen setting. Knuckles Sports Bar has been voted #1 by the locals for 10 years straight with 24 HDTV's, 20 draft beers and a full menu with burgers, wings, pizza and more. Fireplace Lounge offers a casual indoor/outdoor environment perfect to enjoy either lunch or dinner and unwind with a glass of wine while listening to live jazz on the weekends. ... more   less 
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Also Known As:
Hyatt Regency Monterey Hotel And Spa
Hyatt Regency Monterey Hotel Monterey
Hyatt Regency Monterey Ca

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