We booked a room here for our daughter and son in law for their birthdays. It was kind of last minute and there was no avaialability at the hotel we were staying at which was the Monterey Bay Inn. They had stayed here a couple years back and were pleased with the room and cleanliness so we thought it woud be perfectly fine. I booked it a week in advance and when we went to check in the front desk girl was extremely rude and un helpful and they had no record of our reservation. It was our fault to have left the confirmation number at home, however they had already charged my credit card for the night! Even with proof of this she continued to ask over and over again, ''are you sure it was the Cannery Row Inn?" She also kept saying how weird it was that they had nothing under our name and that they don't think we actually made the reservation for this hotel. HELLO? My credit card statement said Cannery Row Inn, Foam Street!! Never did she ever appoligize for the inconvenience, offer to find us another hotel, or anything. After going back and fourth for about 30 minutes I had to just leave when she started insisting we must have already stayed another night during a previous weekend. It was CRAZY and I felt like someone was playing a joke on us. She also said they could not reverse the charge on my card and that someone would have to call me back. Later a manager called and said he would reverse the charge but that it could take up to seven days. Now I have to wait and see if that will even happen, and just because they said they will does not change the fact that the funds are being held on my credit card, lowering my balance and we had to find and pay for another one. This whole problem took over about two hours of our 1 night trip but were happy to find a room at the Otter Inn where they explained to us that this happens there all of the time. We will be making a complaint to the BBB.
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- Also Known As:
- Cannery Row Hotel Monterey