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Monterey Bay Aquarium: Traveler Reviews


TripAdvisor Traveler Rating: 4 of 5 stars 91 Reviews
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59
4.0 of 5 stars
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3.0 of 5 stars
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2.0 of 5 stars
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1.0 of 5 stars
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TripAdvisor Popularity Index: #1 of 70 attractions in Monterey
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Attraction type: Amusement/theme park, Aquarium
Address: 886 Cannery Row at David Avenue, Monterey, CA 93940
Tel: 831-648-4888

Traveler Reviews

[ Date ] [ Rating ]
Seaside location & good exhibits marred by price, overcrowding, & no "wow".

Monterey Bay Aquarium

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3 of 5 stars
NW_Raven 284 contributions
North Vancouver, BC
May 24, 2007
10/13 found this review helpful

This aquarium has a lot of good exhibits with good detail in a nice building, but it may be a victim of its own popularity.

Having read of it many times, and having enjoyed the aquariums in Sydney and in Vancouver, I looked forward to visiting the Monterey Bay Aquarium during our visit to the Monterey/Big Sur area. While this aquarium is famous and seems to have a reputation for doing good work in this critical marine zone, we were worried about the ticket price, the crowds, and how to get there.

These worries were well-founded. Getting to the parking garage through the streets of Monterey was difficult. Signs to the aquarium were inconsistent and the number of parking options was confusing. The Cannery Row area is a busy and tacky tourist trap that is hard to avoid. That said, the main parking garage was well-designed, secure, and of reasonable cost.

We arrived at opening time with pre-purchased tickets and still faced a long lineup. Fortunately, the aquarium staff were numerous and helpful. However, there seemed to be far too many people inside at all times -- so many that it was hard to enjoy most of the smaller exhibits simply because we had to wait to get close to them and move on promptly to give others a chance.

The majority of the visitors seemed to be young families, which is appropriate since about a third of the exhibits/activities target children. However, the sheer number of rambunctious kids, crying babies, and stressed parents made relaxed contemplation of anything nearly impossible.

This aquarium has some fine exhibits. The jelly fish area was spectacular, as was the huge Outer Bay tank, with its speedy tuna and lazy Sunfish. The Kelp Forest was perhaps the most important exhibit, and it is good, but the water seemed too murky to appreciate its details. The open-air aviary was a nice surprise, where you can see shore birds very close up. The crashing waves of the Surf Zone delighted the kids. The salmon stream was a well-executed and detailed display. There is a lot of detail in this place. The outside decks provided a refreshing break: you can look out on a real tide pool and kelp forest and open ocean.

The marquee Sea Otter exhibit was disappointing. The tank is too narrow and the otters overhyped. Otters are entertaining to watch at play in a good environment -- no need to put on a "show". The other types of otters in the special exhibit provided a good example of this. The penguin exhibit was cruel and doesn't belong anyway. Finally, there were a few too many information displays and videos screens where there should have been exhibits of live creatures. I can read and watch TV at home.

But for adults, the kicker is that this aquarium seemed to be missing the "wow" factor, such as that provided by Sydney's shark tank (visitors walk through the bottom in glass hallway), or Vancouver's Beluga tank, or Sydney's coral reef which has several peaceful viewing areas. Monterey's Outer Bay tank came close but its presentation is conventional and the viewing area too crowded.

After a 3-hour visit early on a Saturday, we came away a little disappointed in the value for our money. If the ticket had been half the $25 charged, we would have been satisfied. Maybe this aquarium is best for families with children and school groups, who will, I think, be impressed with all the hands-on activities and colourful displays. As for the crowding, is it time for the aquarium to consider a reservation system like the Getty Museum's?

This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Not for Special Kids!!!!!!

Monterey Bay Aquarium

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1 of 5 stars
specialmom 1 contribution
sacto, Ca
May 6, 2007
5/8 found this review helpful

This place is definitely not for a family who has children with Special Needs! It was extremely crowded (and I was told that this was not a busy day) and no real direction to the place. It was up to the visitor to guess where to go, as no employees were to be found outside of the shops or information booths. It had no predictable lay out to it. If there were any shows/show times it was not something that was made very obvious. My children were also bored, except at the playground area (I think it was called the Fun Zone?) I do not plan on going back again. If you have a family member with Special Needs I do not recommend this location. My kids had more fun on Cannery Row.

This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Management Response
(Management representative)
Jun 29, 2007
I'm sorry that you didn't enjoy your visit with your family and your special-needs child.

You're correct that the aquarium layout isn't linear -- start here, end there. We do give each guest a visitor map as they enter, and we have staff, including a team of Guest Ambassadors, to assist with directions and suggestions throughout the aquarium. Volunteer guides in distinctive red jackets staff many of the exhibits.

The schedules of popular feeding shows are listed in the visitor map in two locations, and the auditorium schedule is posted outside the auditorium (which is staffed throughout the day) .

Our staff and volunteers receive training from advocacy organizations so we can better serve special needs visitors.

I hope you'll give us another chance to deliver on the guest service standards we expect of ourselves.

Ken Peterson
Communications Director
Monterey Bay Aquarium
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Our favorite thing in Monterey! Best aquarium we've been to.

Monterey Bay Aquarium

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5 of 5 stars
atpanda 87 contributions
Arizona
Apr 18, 2007
2/2 found this review helpful

We loved our time at Monterey's aquarium. We were impressed by the fact that most of the aquarium was dedicated to the sealife found right outside in Monterey Bay. This is an EXCELLENT place to take kids. Our favorite things: the fun sea otter play area, petting bat rays, the huge tank with hammerheads, sunfish, etc., the beautiful jellyfish displays, the penguins, the interactive displays. Loved this aquarium.

This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Management Response
(Management representative)
Jun 28, 2007
Deepest thanks to you and the many other TripAdvisor reviewers whose comments helped earn the aquarium a place on TripAdvisor's Top 10 list for visitor attractions in the United States.

We're doing all that we can to maintain and improve the visitor experience here -- and to address the shortcomings that other reviewers have pointed out.

Please keep up the reviews so we'll know if we're on the right track.

Ken Peterson
Communications Director
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
murky waters

Monterey Bay Aquarium

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2 of 5 stars
tbruce1701 15 contributions
Joshua Tree, California
Apr 13, 2007
1/3 found this review helpful

I've been at much better places, Long Beach out shines this place. Not only the high costs of getting in with no discounts, but be prepared to pay a high cost for parking, You can't do anything with out paying for parking in this town. I believe this is what sustanes Monterey! Watch out for the little parking enforcers tri motorcycles, they run around there like nats, and not watching where they go. Don't hit one for they don't have to wear helmits, at least the ones I saw didn't. $9 to park and we didn't stay the whole day. Also went to the warf $4 to park there to eat! $75 meal and than pay to park, and I didn't have lobster. Wasn't that good. Parking meters everywhere. Now back to the Aquarium, It's cut up so much you have to do alot of walking back and forth. and don't make the mistake of going to the north section unless you go up the escalater and down on the other side. Lots of stairs. The only good viewing was the jelly fish. Won't go back to this place or town. The aquarium, Cannery row, Warf, all just tourist traps. Only good part was the hotel price.

This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Wonderful Experience!

Monterey Bay Aquarium

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5 of 5 stars
bbbettybbboop 10 contributions
Elk Grove, CA
Mar 31, 2007
3/3 found this review helpful

First thing I did was check the aquarium's website for ticket information. After reviewing the site, I decided to purchase a family membership and I was so glad I did! It pays for itself after two visits and by being a member, our family was able to see the brand new otter exhibit on the evening of March 26 before it was to open to the public on March 31. It had been at least 8 years since we have been to the aquarium. We were all in awe of all the new exhibits and massive displays. We spent two hours that evening viewing part of the aquarium and then went back the next day to see everything else. Now that we are members, we are planning on a return trip this summer. After reading all the reviews about long lines, I am glad we decided on the membership, we were able to walk right in without any wait. It's an amazing place for children as well as for adults. There are a lot of resting spots in front of the big tanks. Take the time to sit and watch the sea life!

This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Monterey Bay Aquarium Address

886 Cannery Row at David Avenue, Monterey, CA 93940
Tel: 831-648-4888