In the evening I asked the bellboy about a good location to watch the sunset. His reply was as simple as "You will have to go to Camel." That is not so warm.
My room package includes breakfast for two and I chose to have buffet. When the waiter asked me about something to drink, I ordered the coffee latte. He did not tell me latte was not included in the buffet and charged me for that. I do not think this can be called a good service.