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“Service with a smile.” 5 of 5 stars
Review of InterContinental The Clement Monterey

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InterContinental The Clement Monterey
4.0 of 5 Hotel   |   750 Cannery Row, Monterey, CA 93940   |  
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Ranked #3 of 53 Hotels in Monterey
Granada Hills, CA
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
“Service with a smile.”
5 of 5 stars Reviewed November 24, 2012

Having just arrived from a drive from the Mark Hopkins in SFO my family of 4 and a dog, were looking forward to a shower (not the dog) and afternoon stroll along the boardwalk (with the dog). This was two days before judging for Concours d'Ellegance, so needless to say the staff was under pressure. I had reserved my rooms almost a year in advance and at check in was informed my room with dog allowances had been let. With one word to the clerk ,("So"), he opened up a room not intended for animals. As usual with Intercontinental,The Clement Monterey is a fine hotel, a must stay when visiting Cannery Row.
The hotel restaurant has a fine selection of French and California wines, fresh fish and mussles of course and a good selection of vegetarian dishes-off menu, but still well priced for the location.
Our rooms were spacious, modern and the beds very comfortable. Valet is the way to go for parking because the garage is difficult to access.

Room Tip: Actually, I prefer rooms on the north east side of Cannery Row. Across the bridge away from the ocea...
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  • Stayed August 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Best Western

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Clement_Management, General Manager at InterContinental The Clement Monterey, responded to this review, November 25, 2012
Dear Matthew,

Thank you for choosing to stay with us while visiting Monterey. I am sorry to hear that your pet accessible room was not available when you checked-in but I am delighted to hear that our team was accommodating to your needs. I hope you and your family return to InterContinental The Clement Monterey again soon!

Sincerely,
John C. Turner
General Manager
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1,783 reviews from our community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (395)
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Victor NY
Senior Contributor
47 reviews 47 reviews
8 hotel reviews
Reviews in 20 cities Reviews in 20 cities
18 helpful votes 18 helpful votes
5 of 5 stars Reviewed November 21, 2012

This is an excellently located hotel with a great restaurant. The rooms are clean and comfortable. There are tons of restaurants in the area but the hotel restaurant is worth dining at. The staff was extremely helpful.

  • Stayed November 2012, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Clement_Management, General Manager at InterContinental The Clement Monterey, responded to this review, November 25, 2012
Dear AikiJudy,

Thank you for sharing your experiences with us. I am delighted that you enjoyed your stay and enjoyed dining at The C Restaurant + Bar. We hope you return again soon!

Thank you,
John C. Turner
General Manager
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Victorville, California
Contributor
15 reviews 15 reviews
3 hotel reviews
Reviews in 6 cities Reviews in 6 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed November 21, 2012

Loved this location. I stayed here visiting my son in college. I valeted my car and forgot my phone in the car. Before I even knew it was missing, the phone was sent to my room. Now that's service!!! I loved that there was free internet, the in-room fire place and the excellent customer service. I had a 5 K in Pacific Grove so came back to the hotel for breakfast and a nap. Unfortunately, parents let their child (in the room above me) run, jump, flip and crash into things, then cry hampered me from sleeping. Not hotel's fault, so still give an excellent rating. Have had 5 children from14-25 never would allow the "circus" happen to disturb other guests looking for R & R. Overall hotel did a fabulous job of customer service and will definentely stay again.

  • Stayed November 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Clement_Management, General Manager at InterContinental The Clement Monterey, responded to this review, November 25, 2012
Dear Bonnie 12_10,

Thank you for choosing to stay with us while visiting your son. I am sorry to hear of the noise you experienced during your stay but pleased that you were able to enjoy your stay overall. I hope you will choose to stay with us again the next time you are in Monterey!

Warm wishes,
John C. Turner
General Manager
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Walnut Creek, California
Contributor
14 reviews 14 reviews
5 hotel reviews
Reviews in 8 cities Reviews in 8 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed November 20, 2012

I always stay at this hotel when dropping off my son for the new school year at Robert Louis Stevenson, as well as during Parent's Weekend. The rooms are wonderful, and the staff always welcomes me back. The beds are incredibly comfortable, and the bathrooms are beautiful!

  • Stayed September 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Clement_Management, General Manager at InterContinental The Clement Monterey, responded to this review, November 25, 2012
Dear almawilliams,

Thank you for choosing us as your hotel when visiting Monterey! It is a pleasure to have you stay with us every year and we are happy to have you as our guest. I look forward to your next visit!

Sincerely,
John C. Turner
General Manager
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Atlanta, Georgia
Top Contributor
53 reviews 53 reviews
8 hotel reviews
Reviews in 21 cities Reviews in 21 cities
20 helpful votes 20 helpful votes
5 of 5 stars Reviewed November 20, 2012

What a great property this is! The staff were as to be expected from an InterContinental property...second to none!! As an Ambassador member I was upgraded to an ocean view room with fireplace which was pretty sweet!

Room Tip: I was dead center of the hotel overlooking the ocean. Highly recommend the Clement Eggs Benedict fo...
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  • Stayed November 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Clement_Management, General Manager at InterContinental The Clement Monterey, responded to this review, November 25, 2012
Dear Mike,

Thank you for sharing your experience from your recent stay with us. I am pleased to hear that you enjoyed your stay and your complimentary Ambassador upgrade. I hope to have the pleasure of welcoming you back soon!

Thank you,
John C. Turner
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Alpharetta, Georgia
Top Contributor
141 reviews 141 reviews
50 hotel reviews
Reviews in 51 cities Reviews in 51 cities
35 helpful votes 35 helpful votes
5 of 5 stars Reviewed November 20, 2012

This hotel is just lovely. Rooms are clean, nicely decorated, LOVE the fireplaces in each room, we had a great water view. It is spread over two buildings, so one half of the hotel is across the road but there is a walk over bridge.
Beds very comfortable, bathrooms excellent.
Breakfast in the hotel restaurant was also great, and who doesn't love to overlook the water.
Cannery Row is a cute little area, there is an Illy coffee shop and a starbucks right there, and quite a few wine tasting rooms nearby.
Very close to the Aquarium.
The 'pool' is like a small lap pool...... but there is a good size fitness room.

Room Tip: ask for a water view....
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  • Stayed November 2012, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Clement_Management, General Manager at InterContinental The Clement Monterey, responded to this review, November 25, 2012
Dear Annette,

Thank you for choosing to stay with us during your recent visit to Monterey. I am delighted that you enjoyed your room and the Cannery Row area. I hope your future travels have you returning to InterContinental The Clement Monterey!

Warm wishes,
John C. Turner
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Exmoor National Park, United Kingdom
Top Contributor
54 reviews 54 reviews
48 hotel reviews
Reviews in 44 cities Reviews in 44 cities
45 helpful votes 45 helpful votes
5 of 5 stars Reviewed November 20, 2012

As you would expect from this global brand the facilities and service match international standards. The hotel is located on Cannery Row in the heart of the new distric of the town. The sepctacular 17 mile drive is easily found from the hotel. Food and service in the dining room were not quite up to the level one would have expected, however, perhaps this was an exception.
Overall a lovely hotel and the staff were attentive and professional.

  • Stayed November 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Clement_Management, General Manager at InterContinental The Clement Monterey, responded to this review, November 25, 2012
Dear bardswalk,

Thank you for providing us with feedback from your recent visit to Monterey. I am delighted to hear that overall you enjoyed your stay but am troubled to hear of your experience at The C Restaurant + Bar. I will share your thoughts with our management team so that we can continue improving our guest service. I hope to have the opportunity to welcome you back again soon.

Sincerely,
John C. Turner
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about InterContinental The Clement Monterey

Address: 750 Cannery Row, Monterey, CA 93940
Phone Number:
Location: United States > California > Monterey Peninsula > Monterey
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( Wi-Fi ) Children Activities ( Kid / Family Friendly ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Family Hotel in Monterey
#2 Spa Hotel in Monterey
#2 Business Hotel in Monterey
#4 Romantic Hotel in Monterey
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — InterContinental The Clement Monterey 4*
Official Description (provided by the hotel):
The new InterContinental the Clement Monterey is next to the world-renowned Monterey Bay Aquarium in the heart of John Steinbeck's historic Cannery Row. Many guest rooms and suites feature fireplaces, balconies and ocean views and all sparkle with stylish décor. The picturesque hotel offers more than 1,393 square metres (15,000 square feet) of indoor and outdoor meeting space, including an oceanfront ballroom perfect for weddings, conferences and special events. The C Restaurant & Bar, spa, health club, pool, whirlpool, Kids Club and an oceanfront patio offer plenty of reasons to stay close, and Cannery Row s fashionable boutiques, delectable eateries, upscale galleries and vibrant street scene are just a few minutes away. ... more   less 
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Also Known As:
Intercontinental The Clement Monterey Hotel Monterey
Intercontinental Monterey

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