We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Don't. Just don't.” 1 of 5 stars
Review of Quality Inn & Suites Montebello

Best prices for -
Enter dates for best prices
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 7 more sites!
Save
You added Quality Inn & Suites Montebello to your Saves list
Quality Inn & Suites Montebello
3.0 of 5 Hotel   |   7709 Telegraph Rd, Montebello, CA 90640   |  
Hotel website
  |  
Hotel deals
  |  
  |  
Hotel amenities
Special Offer
Choice Privileges Points
Ranked #3 of 6 Hotels in Montebello
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
“Don't. Just don't.”
1 of 5 stars Reviewed July 21, 2013 via mobile

Stayed here as part of Seagull bus tour company (which was terrible in itself) and this place is AWFUL!!!! Rooms themselves were ok but customer Service - terrible. 'Free hot' breakfast is cold. 'Free' WiFi rarely connects if ever and the area is unsafe using the employees words. No safe in the room and front desk offers it for free but only has 6 boxes available for over 100 rooms. Just don't do it. Pay the money to stay somewhere closer to action and is safer.

  • Stayed July 2013
    • 1 of 5 stars Value
    • 1 of 5 stars Location
    • 3 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Quality_Montebello, Front Office Manager at Quality Inn & Suites Montebello, responded to this review, July 29, 2013
Thank you for taking the time to give us your valued insight.

We apologize for the bad experiences you encountered during your previous stay. In regards to the wifi and breakfast, please do not hesitate to inform the front desk of any issues or short-comings and we promise we will do our best to better accommodate you.

Please be informed the location of our property is safe, yet our front desk encourages guest whom are Tourist or Foreigners to exercise safe travelling practices, including but not limited to not leaving the hotel at night without a tour guide.

I hope you would reconsider using our hotel again when visiting Los Angles, CA in the future, as we would like to show you the excellent service we are capable of providing.

The Management
Quality Inn & Suites/Montebello
Montebello, CA 90640
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

75 reviews from our community

Traveler rating
    6
    21
    20
    8
    20
See reviews for
23
8
4
13
Rating summary
  • Sleep Quality
    3 of 5 stars
  • Location
    3 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (14)
Date | Rating
  • Chinese (Simplified) first
  • English first
  • French first
  • Japanese first
  • Portuguese first
  • Russian first
  • Spanish first
  • Turkish first
  • Any
English first
Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed June 1, 2013

I ended up at the Quality Inn as the accommodation formed part of a tour package.

Location is poor, with the hotel situated in the down town part of Los Angeles, some 20 km from tourist attractions.
Transportation by cab will cost you an arm and a leg should you want to get to a better part of town. I did not feel comfortable walking the streets of Montebello at night while looking for a dinner restaurant. There is a diner some 200m from the hotel which serves half decent food, but other than that, their is little else within walking distance.
On arrival at the hotel, I was surprised to find a racous corporate function party taking place, the festivities of which had spilled into the lobby. The receptionist required that I shout to make myself heard. I requested to placed in a room as far away from the noise as possible which was done. The partido was over by 9pm as promised.
Only one of the two elevators were functional, and I found it quicker to use the stairs for the two night stay.
My room came with a fridge and microwave ( a nice touch I think ), tv, working ac and free wifi ( handy).
The pillows are great; not those nasty ones which wrap themselves around your head and give you a headache.
Decor is tired and dated. My bedspread had a tear in it and the bedroom carpet had a wet and sticky patch on it.
Barring these two items, the general state of the room and bathroom was nice and clean.
The bedroom lacked an electronic safe, which in my opinion is mandatory.
Breakfasts are served with flimsy plastic knives and forks which makes eating a nightmare.
To sum up, if you're a tourist or doing business in the city, give this one a miss.
I don't know if I was just plain lucky, but because of the layout of the ground floor ( they tend to have disco's or karaoke most nights), I could easily see how noise may be a problem if you're trying to sleep.

Would I visit again? Not if I had any say in the matter.

Stayed June 2013, traveled solo
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
qualityinnsuites, Manager at Quality Inn & Suites Montebello, responded to this review, June 5, 2013
Dear Mr. Tony A:

Thank you for your recent stay at our hotel and the candid feedback.

Please accept our sincere apology for the bad experiences you encountered in particular to the loud music from a Banquet event, and the closure of one of the elevators for annual repairs and maintenances.

On the plus side, it's gratifying to note that you enjoyed our in-room amenities and the comfort of our signature soft pillows.

I hope you would reconsider using our hotel when visiting Los Angles, CA in the future.

The Management
Quality Inn&Suites/Montebello
Montebello, CA 90640
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed April 7, 2013

Great low price and convenient to the freeway BUT that's it for me. Stayed for 3 nights on the second floor and could not sleep because of the noise from downstairs. Saturday and Sunday I understand but the bar had Karaoke on a Monday until 2am. Really? On a work day? Very disrespectful to your paying customers who want sleep and get up to work at 4am!!!! Room service didn't have our room clean when we returned at 4pm but the maid was very sweet and left the room spotless once she did. Stay if you like to party, don't stay if you need sleep or are traveling for work.

  • Stayed March 2013
    • 1 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
qualityinnsuites, Manager at Quality Inn & Suites Montebello, responded to this review, April 23, 2013
Thank you for staying at the Quality Inn & Suites Montebello, we appreciate your helpful insight regarding your previous stay.

We are sorry to hear you didn't catch your much needed rest. If you decide to give us a second chance please let our front desk know if there is anything not to your standard or if there's an issue with your room. Given the chance our staff would have immediate moved you to an upper floor away from our entertainment lounge.

Again we deeply apologive for any inconvenience this may have caused and hope this doesn't keep you from staying with us in the future.

The Management
Quality Inn & Suites Hotel
7709 Telegraph Rd,
Montebello Ca 90640
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

Travelers are raving about these Montebello hotels

Senior Contributor
22 reviews 22 reviews
21 hotel reviews
Reviews in 21 cities Reviews in 21 cities
23 helpful votes 23 helpful votes
4 of 5 stars Reviewed February 25, 2013 via mobile

This hotel has been redone clean. Quiet. Free full breakfast close to downtown LA we stay here a lot Great friendly staff there's even a little bar cheap drinks great atmosphere always have great time here. Pool looks clean but never used it

  • Stayed March 2012
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
qualityinnsuites, Manager at Quality Inn & Suites Montebello, responded to this review, April 23, 2013
Thank you for the positive feedback about the Quality Inn & Suites Montebello Hotel.

It pleases us to hear you enjoyed the renovations and full - breakfast buffet offered. We will continue to strive to make this hotel your " home away from home".

We look forward to your next stay with us.

The Management
Quality Inn & Suites Hotel
7709 Telegraph Rd,
Montebello Ca 90640
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Palo Alto, California
Contributor
18 reviews 18 reviews
16 hotel reviews
Reviews in 14 cities Reviews in 14 cities
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed January 23, 2013

This place is pretty good and clean. You get free breakfast, free internet and a microwave in the room. A microwave! Gone are the days of heating up SPAM with hot water in the sink, I used the microwave to cook up some wings from Walmart. The internet is not the fastest, but it gets things like email and looking for direction done with no problem. The shower is not too great because the tap leaks and thus the shower head could not get all the water but it's just a minor issue. A lot of pillows, though not the best pillows I have had. Sleeping is not an issue at all if you are not staying on the New Year's eve, when they have a party downstairs, it gets a bit noisy and I waited until they are done around 2 am.

  • Stayed January 2013, traveled with friends
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
qualityinnsuites, Manager at Quality Inn & Suites Montebello, responded to this review, January 25, 2013
As always, keeping the place in good shape and spotless clean is our top priority.

Although you did encounter some minor shortcomings, however it's nice to hear that your stay was well compensated from the amenities and facilities (Microwave, free breakfast and Internet services. that are our standard features.

Please be assured that we'll tone down the noise level for this coming New Year Eve's celebrations!!!

The Management
Quality Inn & Suites Montebello Hotel
7709 Telegraph Road,
Montebello Ca 90640
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
North Las Vegas, Nevada
2 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed January 15, 2013

being a truck driver breakdowns are apart of the business. In saying that my truck broke down thus needing as hotel to stay the night. Dealership referred this hotel due its shuttle service. called the hotel and they came and picked me up. after checking out I asked for a ride back to dealership and they said they don't offer rides until evening and that I could call a cab. NEVER again will I stay here and I will let dealership know that service with this hotel is only ONEWAY!

  • Stayed January 2013
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
qualityinnsuites, Manager at Quality Inn & Suites Montebello, responded to this review, January 21, 2013
Thank you for choosing our hotel for your overnight stop over after a bad ordeal with a breakdown truck.

Our hotel offers courtesy shuttle to guests within a radius of 3 miles or so Monday to Friday from 4:30pm to 8:30pm. Unfortunately due to an oversight this message was not clearly explained to you by the Dealership concern when referring guests to our hotel.

Please note in urgent and extreme circumstances, we do obliged guest with this service before the actual hours of operation.

Sorry for the inconvenience caused.

The Management
Quality Inn & Suites Montebello
7709 Telegraph Road,
Montebello CA 90640
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Glendale, Arizona
Contributor
13 reviews 13 reviews
6 hotel reviews
Reviews in 8 cities Reviews in 8 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed January 14, 2013

12/27/2012
My family and I stayed here for one nights,very pleased with customer service,room very nice and clean,very impressed with chinese buffet, food very good only disapointed dinning room(chair,table)very dirty,I will be back and stay here again.

  • Stayed December 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
qualityinnsuites, Director of Sales at Quality Inn & Suites Montebello, responded to this review, January 25, 2013
Thank you very much for your candid comments about our hotel.

We look forward to your next stay with us.

The Management
Quality Inn & Suites Montebello Hotel
7709 Telegraph Road,
Montebello Ca 90640
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hotels you might also like...
mm/dd/yyyy mm/dd/yyyy
Prices are for 1 room, 2 adults
Price Your Stay

Been to Quality Inn & Suites Montebello? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Quality Inn & Suites Montebello

Address: 7709 Telegraph Rd, Montebello, CA 90640
Phone Number:
Location: United States > California > Montebello
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Wheelchair access
Hotel Style:
Ranked #3 of 6 Hotels in Montebello
Price Range (Based on Average Rates): $
Hotel Class:3 star — Quality Inn & Suites Montebello 3*
Number of rooms: 151
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Travelocity, Expedia, Choice Hotels, Priceline, Hotels.com, Cheap Tickets, Despegar.com and Agoda so you can book your Quality Inn & Suites Montebello reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Quality Inn And Suites Montebello
Quality Inn & Suites Montebello Hotel Montebello
Quality Inn Montebello
Montebello Best Western

Owners: What's your side of the story?

If you own or manage Quality Inn & Suites Montebello, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.