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“Comfortable, Clean, Quiet” 5 of 5 stars
Review of Hilton Garden Inn Los Angeles Montebello

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Hilton Garden Inn Los Angeles Montebello
3.0 of 5 Hotel   |   801 Via San Clemente, Montebello, CA 90640   |  
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Ranked #1 of 6 Hotels in Montebello
Denver, Colorado
Contributor
18 reviews 18 reviews
Reviews in 10 cities Reviews in 10 cities
8 helpful votes 8 helpful votes
“Comfortable, Clean, Quiet”
5 of 5 stars Reviewed October 28, 2012

Stayed here with my mom after she had surgery at USC Keck Hospital. Staff was very accommodating, friendly, and respectful. One day, I came back to the room and my key wasn't working. Asked a maid in the hallway and she was very helpful - called the front desk right away. They worked it out quickly and everything was good. The pool area and fitness center were always clean and comfortable. The grounds are quiet. Hotel is in close proximity to grocery, pharmacy, food, and gas for our 2 week stay. Had an excellent experience - would stay here again.

Room Tip: Golf course view rooms are nice.
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  • Stayed October 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
christine_chen, Director of Sales at Hilton Garden Inn Los Angeles Montebello, responded to this review, November 1, 2012
Dear rscene,

Thank you for your very nice comments! We're always happy to hear that we have made our guests' stay a very pleasurable one. Thank you for pointing out some of our strong points such as our wondeful staff, our cleanliness, and our proximity to certain places like grocery, pharmacy and gas as you have mentioned. You even gave us perfect scores on all the categories. We cannot thank you enough! We hope your mom is recovering fast from her surgery in USC Hospital. We look forward to having you again at the Hilton Garden Inn Los Angeles, Montebello!

Very truly yours,

Christine Consunji-Chen
Director of Sales
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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319 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (30)
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Johnston, Rhode Island
Contributor
17 reviews 17 reviews
8 hotel reviews
Reviews in 11 cities Reviews in 11 cities
18 helpful votes 18 helpful votes
3 of 5 stars Reviewed October 21, 2012

Decent hotel but below the qulaity of other Hilton Garden Inns that I have visited. Parking was not very convenient, no complimentary breakfast, rowdy people hanging out by parking lot at night from night club next to hotel. Room was adequate and staff were courteous.

  • Stayed October 2012, traveled as a couple
    • 3 of 5 stars Value
    • 2 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
christine_chen, Director of Sales at Hilton Garden Inn Los Angeles Montebello, responded to this review, October 23, 2012
Dear asldds,

Thank you for taking the time to write a review on our hotel. Your comment is valuable to us because we need to know where we fall short. We apologize for not being able to meet your expectations during your stay with us. Despite this, you still gave us high marks on cleanliness and service and you also mentioned that our staff were courteous. We really appreciate this. We will pay attention to your concerns for improvement and would like to invite you again to stay with us and have a much better experience this time.

Thank you and we look forward to having you again at the Hilton Garden Inn Los Angeles Montebello!

Very truly yours,

Christine Consunji-Chen
Director of Sales
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Gillingham, United Kingdom
Senior Contributor
30 reviews 30 reviews
25 hotel reviews
Reviews in 17 cities Reviews in 17 cities
22 helpful votes 22 helpful votes
3 of 5 stars Reviewed October 13, 2012

My boyfriend and I stayed here on our last night before returning to the UK.

We travelled from Las Vegas in the morning and arrived jaround lunchtime. We were allowed to check in to our room early which was quite nice after the long drive.

We were going to get lunch in the hotel but the menu was a little limited. So we headed out of the hotel and using the Sat Nav managed to find a McDonalds nearby - not the best food but much less expensive and we could get fries (which did not appear on the hotel menu).

The surrounding area did not seem to be the best but we didn't feel unsafe. It did seem to be odd to have a country club and golf club in the location but what do I know?

Wespent the afternoon resting around the hotel and did a little bit of swimming. The pool was deserted which was nice :)

For dinner we managed to find a pizza place nearby and got an early night ready for our flight home.

Overall the hotel was good value but I probably wouldn't return due to the location.

  • Stayed September 2012, traveled as a couple
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
christine_chen, Director of Sales at Hilton Garden Inn Los Angeles Montebello, responded to this review, October 23, 2012
Dear Lizzim,

Thank you for your comments! I am very happy to hear that we were able to accomodate your request for an early check in as it is truly a long drive from Las Vegas. Allow me to address your concerns about our location. We are located on the first tee of the of the beautifully historic Montebello Championship Golf Course. It is recognized as one of the best municipal golf courses in Southern California. Our restaurant is open for breakfast and dinner and a few steps next door is the Country Club where they serve lunch and breakfast as well. Both offer a variety of choices. Please consider staying with us again.

Thank you and we look forward to having you again at the Hilton Garden Inn Los Angeles Montebello!

Very truly yours,

Christine Consunji-Chen
Director of Sales
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Baton Rouge, Louisiana
Contributor
15 reviews 15 reviews
8 hotel reviews
Reviews in 11 cities Reviews in 11 cities
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed September 20, 2012

I travel fairly often for work so I'm kind of spoiled when it comes to hotels. I was extremely pleased with the quality of this hotel. The lobby is open and airy and the hotel staff is exceptionally friendly. The front desk staff was very helpful in helping my group find decent places to eat dinner. In fact, I checked in at midnight after an awful day of air travel. During the check-in process, I asked the front desk worker if I could purchase a diet coke from the pantry area. He offered me the drink free of charge since I had such a long day. It was a simple gesture but it was such a warm welcome for me and that guy has no idea how much I appreciated it.

The hotel rooms are very clean and there isn't a lot of extra noise. When I get to my room after work, it's quiet and very welcoming. There's a microwave and a mini fridge in the rooms. The bed has an adjustable firmness setting so you can make the mattress as firm or as soft as you want which allows for a refreshing night of sleep.

I wish the surrounding area were better. I wouldn't consider it dangerous by any means (it's located in a small country club) but there are no nearby corner stores to pop in for soft drinks or forgotten toiletries (though the front desk did help me out there). It's definitely not in a tourist area but it wasn't far from where my group was meeting.

I travel with extremely picky road warriors. Each one of them approved of this hotel. Definitely a great business stay!

Room Tip: I have a room away from the elevators so it's exceptionally quiet.
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  • Stayed September 2012, traveled on business
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
christine_chen, Director of Sales at Hilton Garden Inn Los Angeles Montebello, responded to this review, October 15, 2012
Dear bcormi1,

Thank you for your very nice comments! We're very happy that you were extremely pleased with the quality of our hotel! Your kind words about our hotel and staff make me proud to be a part of this hotel and very proud to work with people wih so much warmth. Please thank the extremely picky road warriors you travel with for giving us their approval! We look forward to having you again at the Hilton Garden Inn Los Angeles Montebello!

Very truly yours,

Christine Consunji-Chen
Director of Sales
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Santa Ana, California
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed August 30, 2012

On August 11th 2012. My wife and I got a reservation to this "4star" hotel. Orginally I had called the week before and I was told the hotel was fully booked. I was told that I can be put onto a waiting list and they would call me if a room becomes available. Acouple days passed and I seen online that some rooms became available so I booked a "Gulfcourse View" room. Two days later a rep from the hotel called to try to sell me on a more expensive room without gulf course view. I had told her I booked a better room for a cheaper price and all she said was "oh ok, thank you bye".

Now the day of the reservation we go to the hotel earlier than expected. The tempature was easily 100degrees. I was hoping to check into the hotel earlier (1pm) because of the heat. I was told by staff I can not check in until 3pm. Frustrated because of the heat, I asked if we can hang out by the pool until our room becomes available. I was told," No, the pool is only for guest." Then I asked where can I go meanwhile and all they said was,"theres a mall 2 freeway exits down." I told them, "I'm not from the city and I didnt want to drive around and get lost." They said," oh sorry" and kept helping someone else. We ended up going to a hot a muggy Cafe next store.

We lost track of time and 3:30pm came across and our room was still unavailable and staff werent too helpful. I would NOT recommend this hotel to anyone. I paid alot of money for bad service and a room that had a view of trees not a golf course.

I wish I could get my moneyback!

andymejia714@yahoo.com

  • Stayed August 2012, traveled on business
    • 1 of 5 stars Value
    • 1 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
christine_chen, Director of Sales at Hilton Garden Inn Los Angeles Montebello, responded to this review, September 8, 2012
Dear MrMejia714,

Thank you for taking the time to write your review. We apologize for not being able to meet your expectations during your stay with us. I would have felt the same way if I were in your place. We value your comment as we need to know where we fall short. We will definitely strive for improvement to ensure our guests a pleasurable experience and we are committed to this. Please allow me to invite you and stay at our hotel again and give you a much better experience and I assure you that you will never say never again.

Very truly yours,


Christine Consunji-Chen
Director of Sales
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San Francisco, California
Top Contributor
119 reviews 119 reviews
26 hotel reviews
Reviews in 33 cities Reviews in 33 cities
104 helpful votes 104 helpful votes
3 of 5 stars Reviewed August 25, 2012 via mobile

We stayed here one night while visiting family in the Montebello area. The hotel is located on the Montebello golf course, and it has all the basics: is clean, good bed, high-end desk chair, flat screen TV, free wifi. Mini-fridge, microwave, coffee maker. I would recommend upgrading to a golf course view room, as the view is nice, and it puts you on the side away from the golf club's party facility that is rented out on weekends.

Breakfast is either buffet or cooked to order (same price), and I thought it was great. In all, a good stay.

Stayed August 2012, traveled with family
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
christine_chen, Director of Sales at Hilton Garden Inn Los Angeles Montebello, responded to this review, September 8, 2012
Dear casaros,

Thank you for your nice comments! We also appreciate that you pointed out some of our amenities and we are happy that you enjoyed the breakfast. We look forward to having you again at the Hilton Garden Inn Los Angeles Montebello.

Very truly yours,

Christine Consunji-Chen
Director of Sales
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Jamaica
Top Contributor
50 reviews 50 reviews
28 hotel reviews
Reviews in 26 cities Reviews in 26 cities
26 helpful votes 26 helpful votes
4 of 5 stars Reviewed August 14, 2012

I were traveling for the first time with family ( small kid ) to LA and we wanted to stay before a trip to Vegas and around, the hotel was very comfortable with a suit, and easy for kids with great golf course and view from the room. It was a perfect way to relax after long flight to LA

Room Tip: Room with Golf course view are great and if possible get the mini suit, it is nicely spacious and eq...
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  • Stayed July 2012, traveled with family
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
christine_chen, Director of Sales at Hilton Garden Inn Los Angeles Montebello, responded to this review, September 8, 2012
Dear pariluna,

Thank you for your very nice comments and for giving us high marks in the different categories! We are very happy that we were a part of your perfect way to relax after a long flight to L.A. We hope to see you again soon at the Hilton Garden Inn Los Angeles Montebello!

Very truly yours,

Christine Consunji-Chen
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hilton Garden Inn Los Angeles Montebello

Address: 801 Via San Clemente, Montebello, CA 90640
Phone Number:
Location: United States > California > Montebello
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 6 Hotels in Montebello
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Hilton Garden Inn Los Angeles Montebello 3*
Number of rooms: 121
Official Description (provided by the hotel):
The Hilton Garden Inn Los Angeles Montebello, CA hotel is the perfect center point of access to several of the most popular attractions in the Los Angeles Area. A hotel with On Site properties like the Montebello Country Club and Golf Course, Quiet Cannon Banquet and Conference Center and QC2020 Nightclub. 4 miles from Commerce Casino which features the LA Poker Classic, California State Poker Championship, World Poker Tournaments. And Commerce Hold Em Series 9 miles from the LOS ANGELES STAPLES CENTER, Los Angeles Convention Center, Dodgers Stadium and the NEW Nokia Live Center and 22 miles from Anaheim Convention Center 4 miles away from the Citadel Shopping Outlet Airport nearest: Los Angeles International Airport LAX (25 miles), Long Beach Airport LGB (21 miles), John Wayne Airport SNA (35 miles), and Bob Hope Burbank Airport BUR (23 miles) In the middle of the Premiere Tourist Attractions like Disneyland (20 miles)and the Universal Studios (17 miles), Downtown Los Angeles (8 miles) and Hollywood (15 miles) Located minutes away from USC University Hospital, USC -University of Southern California, Cal State LA -California State University Los Angelesand East Los Angeles College 1 mile away from the Carlson Wagonlit Travel Montebello Cities located in a few miles radius – Alhambra, Santa Fe Springs, Commerce, Vernon, Monterey Park, Whittier, Pico Rivera, San Gabriel, La Mirada, Norwalk, Long Beach, Pasadena and Cerritos ... more   less 
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Also Known As:
Hilton Garden Inn Los Angeles / Montebello Hotel Montebello
Montebello Hilton Garden Inn
Hilton Montebello

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