My wife and I are seasoned travelers throughout the US and abroad. However, this type property is not one we normally would use. We had to do so in a tight pinch. The room was large, clean and suited us fine. The unexpected/unadvertised 'free, light breakfast' was a plus.The shining gem of the stay was our front-desk staffer, "Stephanie". She was and is a true professional. Competent, personable and most helpful in several matters we had. In addiiton we noticed her ability to multitask and calmly and successfully handle unforeseen problems that arose. Manager and higher is definitely a certainty in her future (retain her services at whatever cost).
The one, significant drawback was that the hotel had many varied cultured occupants, each of whom was cooking their 'specialties'. The properties ventilation was inadequate to mitigate this situation, so it's needless to say that this very, unfortunately left a lingering, very putrid aroma throughout the hallways. Adding this this was that they had a 'common area' for trash disposal, that I have to say resembled that seen in 'developing', 'third world nation'.
Request a room that is away from the trash disposal collection point (there is one on each floor).
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
I would like to personally thank you for taking time out to writing a review about your experience at Extended Stay America, Los Angeles - Monrovia. Allow me to apologize for the odors in the hallways that you mentioned. Although we have odor neutralizers in the public areas, it seems like the volume of cooking aromas during your stay, were not neutralized. We will look into this and take the necessary steps to combat the smell of cooking. We would like to thank you for your kind words and hope to see you here again. Please don't hesitate to call on me for your future stays here or at any other Extended Stay Hotels(sm) location.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.