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“Not exactly” 2 of 5 stars
Review of DoubleTree by Hilton Modesto

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DoubleTree by Hilton Modesto
3.5 of 5 Hotel   |   1150 Ninth St., Modesto, CA 95354   |  
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Ranked #3 of 20 hotels in Modesto
GreenLeadersSilver level
San Diego, California
Senior Contributor
40 reviews 40 reviews
22 hotel reviews
Reviews in 24 cities Reviews in 24 cities
23 helpful votes 23 helpful votes
“Not exactly”
2 of 5 stars Reviewed September 21, 2013 via mobile

This place represents itself as pet-friendly except there are zero guest rooms on the ground floor (requiring a trip on the elevator to get outside is not pet-friendly). I requested a room on the ground floor. When my confirmation came back it showed that I would be offered a room on a high floor. I responded to that and re-iterated that I wanted a ground floor room. That was acknowledged but only when I arrived did I find that there actually are none. Also, the air conditioner did not cool or even circulate the air in the room. It was stifling all night. The window only opens partially and it was hot outside anyway, so that was not an option. On the upside: I got a cookie on arrival and I found I had forgotten to pack toothpaste which they willingly provided.

Stayed September 2013, traveled with family
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FPSBGM, General Manager at DoubleTree by Hilton Modesto, responded to this review, September 23, 2013
Dear Guest:

Thank you for writing a review on Trip Advisor. We are very sorry for the mix up regarding the ground floor room. Unfortunately, we do not have any rooms on the ground floor to offer guests. We will also be sure to check our air conditioning system to ensure that this does not happen with any other guests. We are currently working on pet treats to offer to guests travelling with pets so in future travels to Modesto. We hope that we can earn your business back to our hotel.

Sincerely,
Kole Siefken
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (47)
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English first
Pordenone
Senior Contributor
24 reviews 24 reviews
9 hotel reviews
Reviews in 17 cities Reviews in 17 cities
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed September 20, 2013

High standard hotel, with parking in front and great restaurant for breakfast and dinner, the price is not exactly cheap but fair for the service offered.
I stayed there for 10 days for working reasons so I can not advise a family but I can assure that the rooms are large and clean and the staff courteous and pleasant. Also excellent bar with good cocktails and good beer.
Single notice to consider is the proximity to the railroad that can sometimes disturb with the passage of some night trains.
However, to recommend and try.

Room Tip: Ask for a rear room, opposite from rail road to sleep better.
See more room tips
  • Stayed September 2013, traveled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FPSBGM, General Manager at DoubleTree by Hilton Modesto, responded to this review, September 23, 2013
Dear Guest:

Thank you for your review on Trip Advisor. We truly appreciate your kind words in regards to the services that we offer. We hope that you will continue to stay with us on future visits to Modesto.

Sincerely,
Kole Siefken
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Modesto, United States
1 review
5 of 5 stars Reviewed September 20, 2013

Had our son's rehearsal dinner here and hotel staff was wonderful to work with. Hotel is lovely, rooms very comfortable and pool, fitness room great. Only thing missing is a working espresso machine in the restaurant. Nearest coffee house is 17 blocks away.

  • Stayed September 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FPSBGM, General Manager at DoubleTree by Hilton Modesto, responded to this review, September 23, 2013
Dear Guest:

Thank you for writing a review of our hotel on Trip Advisor. We appreciate your kind words about our food and service! We are currently working on getting an Expresso machine and this should be available to you during your next stay.

Sincerely,
Kole Siefken
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
San Carlos
Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
Reviews in 6 cities Reviews in 6 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed September 20, 2013

Honestly, who doesn't enjoy receiving a warm cookie upon check-in?? Friendly staff, spit-spot clean, comfy bed, and temperature perfect! Right off the freeway and frankly, reason enough to try Modesto!

  • Stayed September 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FPSBGM, General Manager at DoubleTree by Hilton Modesto, responded to this review, September 23, 2013
Dear Guest:

Thank you taking the time to write a review on Trip Advisor. We truly appreciate your kind words about the hotel and the service that we offer. By the way, we love the warm chocolate chip cookies as well!

Sincerely,
Kole Siefken
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Modesto, United States
1 review
4 of 5 stars Reviewed September 17, 2013

Attended a conference - it was easy access from the rooms to the event. Parking is great also easy access. The room were very nice rooms the service was great. I would definitely stay there again and again.

  • Stayed September 2013, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FPSBGM, General Manager at DoubleTree by Hilton Modesto, responded to this review, September 23, 2013
Dear Guest:

Thank you for your review on Trip Advisor. We appreciate your kind words about our hotel and conference facilities. We hope that you continue to stay with us again on future visits to Modesto.

Sincerely,
Kole Siefken
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
S
Top Contributor
67 reviews 67 reviews
11 hotel reviews
Reviews in 26 cities Reviews in 26 cities
19 helpful votes 19 helpful votes
4 of 5 stars Reviewed September 12, 2013

The DoubleTree not only has spacious rooms and excellent service, it also has a very nice breakfast buffet - with fresh fruit, cheeses, hard boiled eggs, on top of the usual "staples." For a bit more, you can add the hot eggs and side dish(es).

Yes, you can hear the train during your stay - so bring ear plugs if that will bother you. Personally, I don't find it a problem at all.

You can park for a fee at the hotel, or park across the street in the multi-level parking garage, and validate your ticket as you check in. There's a sky bridge between the parking garage located around the 3rd level. After crossing the sky-bridge to the hotel, there is an elevator from the parking garage level to the lobby level (outside the lobby doors) or stairs, whichever you prefer.

Green Features: The room includes a recycling bin, which is a nice touch.
  • Stayed August 2013, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FPSBGM, General Manager at DoubleTree by Hilton Modesto, responded to this review, September 23, 2013
Dear Guest:

Thank you for your review on Trip Advisor. We appreciate the kind things you have said about our hotel. We hope that you continue to visit us again on future visits to Modesto.

Sincerely,
Kole Siefken
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
A TripAdvisor Member
2 of 5 stars Reviewed September 9, 2013

The train noise was a shocker! Very loud horns 3 times during the night. Difficult to get a good night's sleep The bathroom fixtures were quite old and worked poorly. The shower head was minimally adjustable and at the best setting it felt like I was being showered with a mist sprayer. My colleague had it even worse in that her shower would do nothing more than a trickle. She could not get it to work and they only took half off of the cost for her stay.

  • Stayed September 2013, traveled on business
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FPSBGM, General Manager at DoubleTree by Hilton Modesto, responded to this review, September 23, 2013
Dear Guest:

Thank you for your review on Trip Advisor. We are currently working with the City and State authorities to see if we can cut down on the train noise. You will also be happy to hear our bathrooms will undergo a complete renovation in December. I hope that you will choose us again for your future stays in Modesto.

Sincerely,
Kole Siefken
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about DoubleTree by Hilton Modesto

Address: 1150 Ninth St., Modesto, CA 95354
Phone Number:
Location: United States > California > Modesto
Amenities:
Bar / Lounge Beverage Selection Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities ( Kid / Family Friendly ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#1 Green Hotel in Modesto
#4 Business Hotel in Modesto
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — DoubleTree by Hilton Modesto 3.5*
Official Description (provided by the hotel):
The Doubletree by Hilton Modesto is located in the heart of downtown Modesto. Our location is in the center of dining, shopping, entertainment and culture venues such as the Gallo Center for the Arts. Our bright and spacious 100% non-smoking guest room and suites feature a breezy California style with all the comforts and conveniences of home. Location To AttractionsDoubletree by Hilton Modesto is the crossroads for many Northern California destinations like Yosemite National Park, Castle Air Museum, Fresno, Sacramento, Napa Valley and the San Francisco Bay Area along with nearby Central Valley wineries. The hotel is also centrally located to several sports complexes like Rainbow Fields, Big League of Dreams, Pedretti Park and Mistlin Sports Park which hold soccer and baseball events. Whether your visit to Modesto entails work, play or both, our full-service hotel and caring, courteous staff look forward to welcoming you with our signature warm chocolate chip cookie. ... more   less 
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Also Known As:
Doubletree By Hilton Modesto Hotel Modesto
Doubletree Modesto
Modesto Doubletree

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