This place represents itself as pet-friendly except there are zero guest rooms on the ground floor (requiring a trip on the elevator to get outside is not pet-friendly). I requested a room on the ground floor. When my confirmation came back it showed that I would be offered a room on a high floor. I responded to that and re-iterated that I wanted a ground floor room. That was acknowledged but only when I arrived did I find that there actually are none. Also, the air conditioner did not cool or even circulate the air in the room. It was stifling all night. The window only opens partially and it was hot outside anyway, so that was not an option. On the upside: I got a cookie on arrival and I found I had forgotten to pack toothpaste which they willingly provided.