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“Excellent Customer Service” 5 of 5 stars
Review of Park Inn by Radisson Modesto

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Park Inn by Radisson Modesto
3.0 of 5 Hotel   |   1720 Sisk Road, Modesto, CA 95350 (Formerly Courtyard by Marriott Modesto)   |  
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Ranked #6 of 20 Hotels in Modesto
El Cerrito, California
Contributor
14 reviews 14 reviews
6 hotel reviews
Reviews in 6 cities Reviews in 6 cities
4 helpful votes 4 helpful votes
“Excellent Customer Service”
5 of 5 stars Reviewed February 4, 2013

The hotel itself is fine - standard Marriott fare, a little older place. The customer service though, was excellent. The staff was friendly, helpful and efficient, but not overbearing. It's a hard balance to get right, but they managed to do it. They were able to make me feel valued and comfortable without being creepy and in my face. I would definitely stay here again.

  • Stayed January 2013, traveled on business
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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78 reviews from our community

Traveler rating
    21
    32
    16
    7
    2
See reviews for
14
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (7)
Date | Rating
  • English first
  • Italian first
  • Russian first
  • Any
English first
Las Vegas, Nevada
Top Contributor
75 reviews 75 reviews
30 hotel reviews
Reviews in 41 cities Reviews in 41 cities
71 helpful votes 71 helpful votes
3 of 5 stars Reviewed December 20, 2012

Furniture in room really scuffed up. Hotel has seen better days. I'd think they could charge more like $99 or less and not the $119 considering other cheaper hotels and the aging of this courtyard.
Beds fine, cleanliness fine, not a Courtyard standout, however.

  • Stayed December 2012
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ron L, Director of Sales at Park Inn by Radisson Modesto, responded to this review, December 27, 2012
Hope all is well. Thank you for your feedback regarding the Courtyard Modesto. Keeping you r review in mind the Hotel will be going through a full renovation early next year along with the new furniture’s. Also the engineering department has started a new program called GCPM . Thank you for taking the time out and sending us the review.

In future Annette if you are in Modesto town please do come and visit us for our great customer service experience at the Courtyard
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Rushden
Top Contributor
106 reviews 106 reviews
103 hotel reviews
Reviews in 98 cities Reviews in 98 cities
149 helpful votes 149 helpful votes
5 of 5 stars Reviewed November 19, 2012

This hotel is very custmomer focussed. There is fresh fruit and iced buns available at the front desk. A lighting defect in the room was fixed immediately. There is an excellent diner just accross the car park at the rear, There is a Walmart but it is mostly clothes with very little food. There are numerous restaurants nearby

  • Stayed November 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ron L, Director of Sales at Park Inn by Radisson Modesto, responded to this review, December 15, 2012
Hello Mr. Bell,

Hope all is well. Thank you for the GREAT comments! It was a Pleasure having you as our Guest at the Courtyard Modesto. Glad to hear the lighting issue was taking care immediately, we do have a GREAT staff on hand. Along with the restaurants nearby, Our Courtyard Café does offer a Lite Fare Menu Mon-Thurs in our Courtyard Café! Next time in town, please do try the Courtyard Cheeseburger, Delicious!

Once again it was a PLEASURE having u as our GUEST, if u have any questions or concerns please feel free to contact me at any time. Hope to see you soon!!!

Thank you,
Ron Lal
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Stowmarket, United Kingdom
Top Contributor
183 reviews 183 reviews
49 hotel reviews
Reviews in 108 cities Reviews in 108 cities
118 helpful votes 118 helpful votes
5 of 5 stars Reviewed October 9, 2012

We stayed at this hotel during our 16 day tour of California. A busy and thriving city located on Highway99. This Hotel has a large reception and public areas with an outdoor swimming pool.
The bedrooms are large and spacious, with tea making facilities and free wi-fi. No bedroom safe. All nicely decorated with the rooms looking fresh and clean. The Restaurant breakfast was the best on the tour!. All staff very friendly. There are also several restaurants located nearby. A nice place for a stay or stop over.

  • Stayed October 2012, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ron L, Director of Sales at Park Inn by Radisson Modesto, responded to this review, December 17, 2012
Hello,

Hope all is well. It was a Pleasure having you as our Guest at the Courtyard Modesto. I do apologize for no bedroom safe, but we do offer a SAFE at the front desk for our guest. I will mention the in room safe to our Management Staff, never know we might have it next time you come and stay with US!

Thank you for the great comments!! I read your comments to my staff this morning in our Morning Huddle; everyone enjoyed it very well and looks forward to be serving you and your group again in the future!
Once again it was a PLEASURE having u as our GUEST, if u have any questions or concerns please feel free to contact me at any time. Hope to see you soon!!!

Thank you,
Ron Lal
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California
Top Contributor
65 reviews 65 reviews
26 hotel reviews
Reviews in 26 cities Reviews in 26 cities
26 helpful votes 26 helpful votes
5 of 5 stars Reviewed October 7, 2012

I find myself needing to stay in Modesto occasionally, and I always go to the Courtyard on Sisk Rd. It's conveniently located, rooms are very nice, really friendly staff, good value for the price, and the beds are super comfortable. Modesto isn't exactly a tourist or vacation mecca (sorry Modesto, but it's true), but I would definitely recommend the Courtyard by Marriott for business travelers or others who need great accommodations while in town.

  • Stayed October 2012, traveled solo
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ron L, Director of Sales at Park Inn by Radisson Modesto, responded to this review, December 17, 2012
Hello,

Hope all is well. It was a Pleasure having you as our Guest at the Courtyard Modesto. Thank you for making us your first choice in Modesto, CA. Thank you also for the Wonderful comments regarding the Staff and facility.

Once again it was a PLEASURE having u as our GUEST, if u have any questions or concerns please feel free to contact me at any time. Hope to see you soon!!!

Thank you,
Ron Lal
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
Reviews in 7 cities Reviews in 7 cities
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed September 9, 2012 via mobile

Stayed here enroute from Yosemity National park to San Francisco. Very clean room. Lots of near by, within easy walking to food outlets. Staff vey friendly and helpful. Would recommend this hotel. Based on our pleasant stay.

Stayed September 2012, traveled as a couple
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Thousand Oaks
Top Contributor
63 reviews 63 reviews
28 hotel reviews
Reviews in 26 cities Reviews in 26 cities
39 helpful votes 39 helpful votes
5 of 5 stars Reviewed June 1, 2012 via mobile

My son was in an accident and in a local hospital. We stayed here because of the location and Marriott brand. This is an older facility, but extremely clean and comfortable. The staff was all very friendly and helpful. It made a very bad situation better. They gave us vouchers for their free breakfast buffet, which was awesome! Made to order omelets and waffles... The cafe staff were extra friendly too. Just want to say thank you.

Stayed June 2012, traveled with family
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Park Inn by Radisson Modesto

Address: 1720 Sisk Road, Modesto, CA 95350 (Formerly Courtyard by Marriott Modesto)
Phone Number:
Location: United States > California > Modesto
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#5 Business Hotel in Modesto
Price Range (Based on Average Rates): $
Hotel Class:3 star — Park Inn by Radisson Modesto 3*
Number of rooms: 125
Official Description (provided by the hotel):
3-Diamond AAA Approved. We're sticklers for ensuring your stay is the best it can be. That's why we do the little things to help you enjoy your stay. Our staff is friendly and we look forward to you enjoying your time in Modesto. Ask about our Hospitality Suite that includes an in-room Heart Shaped Spa for that little extra touch when you stay with us. ... more   less 
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Also Known As:
Courtyard By Marriott Modesto Hotel Modesto
Courtyard Modesto
Modesto Marriott
Modesto Courtyard

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