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“Who Doesn't Like Cheesecake Factory?” 5 of 5 stars
Review of The Cheesecake Factory

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The Cheesecake Factory
42 The Shops at Mission Viejo, Mission Viejo, CA 92691-6537
(949) 364-6200
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Ranked #9 of 220 Restaurants in Mission Viejo
Price range: $21 - $30
Cuisines: Dessert, Eclectic, International
Good for: Families with children, Large groups
Restaurant details
Good for: Families with children, Large groups
Shanghai, China
Senior Contributor
35 reviews 35 reviews
28 restaurant reviews
Reviews in 17 cities Reviews in 17 cities
19 helpful votes 19 helpful votes
“Who Doesn't Like Cheesecake Factory?”
5 of 5 stars Reviewed August 8, 2009

One of the reasons we like the Cheesecake Factory so much is that there are so many choices on the menu! This Cheesecake Factory is located in the Shops at M.V.--plan to eat and then walk around the mall--great shops!

    • 4 of 5 stars Value
    • 5 of 5 stars Atmosphere
    • 5 of 5 stars Service
    • 5 of 5 stars Food
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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50 reviews from our community

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Rating summary
    Food
    Service
    Value
    Atmosphere
Date | Rating
  • English first
  • Portuguese first
  • Spanish first
  • Any
English first
California
Top Contributor
104 reviews 104 reviews
34 restaurant reviews
Reviews in 53 cities Reviews in 53 cities
272 helpful votes 272 helpful votes
“Good Food in Substantial Amounts at Reasonable Prices”
4 of 5 stars Reviewed April 12, 2008

The Cheesecake Factory always provides a good, filling meal from their extensive menu.

Hostesses do their best to get you seated on time. It is common knowledge that there is a wait during the lunch and dinner rush hours, often from a half-hour up to an hour, so get there early !

Service is good, but servers have a tendency to ask how your meal is when your mouth is full. Since this has happened on quite a few occasions, it seems to be something they do in order to avoid really getting any feedback.

The restaurant can be noisy when it is full, and may be crowded with mothers and their babies/toddlers who took a break from shopping at the stores in the mall to gather with other mothers for a bite to eat.

Everything is clean and serviceable. Nothing fancy with the tables and chairs, or the silverware, or the plates and glasses..

The restroom is small and windowless, and often has a line. The counters are usually wet, so be careful not to put your purse down while washing your hands.

Beverages come in large glasses, and iced tea refills are free.

Appetizers usually can be shared by two people.

Salads are huge, and the dressings are good.

Regrettably, more lettuce is used as a filler than used to be the case, and there are less of the 'good' ingredients, proportionately.

The ceasar salad unfortunately uses a substandard mix of lettuce, and it is definitely not Grade A hearts of romaine. If it did, as they used to when the restaurant was first open a number of years ago, it would be a wonderful salad

Entrees do come out hot (usually within 18 minutes after placing your order). Fish and chicken and pasta dishes are good here.
I found the filet mignon fairly uninspiring, and quite expensive.

Desserts are heavy on the sugar factor. There are several versions of chocolate cake.

The apple dumpling is overly doughy and the inside is tough. It might have been something you found in a roadhouse cafe or diner 30 years ago, rather than the lighter more skillful concoctions pastry chefs tend to come up with today.

Substantial cheesecake slices are tasty, but would be better if they were still served a bit cold from the refrigerator, rather than at room temperature.

Ice cream tends to be half-melted.

In the last few years, the quality of the ingredients that Cheesecake Factory uses have declined. Perhaps managers are watching the bottom line, and don't think the customers will notice a difference. But it is obvious.

Management is being penny wise and pound foolish.

There aren't enough busboys, and so the servers have to take over some of their duties.

The restaurant is open far too late at night, which doesn't make sense for a neighborhood that tends to shut down at 9:00 p.m.

Compared to local Coco's and Chilis, Cheesecake Factory is a cut above. But the penny pinching on quality is a mistake. Large portions don't make up for lesser grades of ingredients. This practice will hurt their bottom line in the long run, if it hasn't already.

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“Too much!”
2 of 5 stars Reviewed January 6, 2008

Too much!

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This review is the subjective opinion of an individual contributor and not of TripAdvisor LLC.
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“Good food. Trendy, and a...”
4 of 5 stars Reviewed December 12, 2007

Good food. Trendy, and a little pricey.

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This review is the subjective opinion of an individual contributor and not of TripAdvisor LLC.

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