I travel for work. I'm in hotels for about ten months out of the year, for the last seven years. So when it comes to hotels, I know what I'm talking about.
I mainly stay with extended stay hotels due to my need for long term accommodations. While this particular hotel has its typical strengths and weeknesses, limited up front parking, no security cameras, coffee bar, but what this hotel has that no other hotel has is awesome customer service.
I checked in with Amber. I mentioned I was here building a couple of paint store projects. She never fails to ask how my day is and particularly how my projects are going. Its nice that she actually asks how my day is with interest, rather than generic corporate employee requirements, smile and greet the customer.
She knows I start work before the breakfast bar is set up, so she always puts aside one of my favorite muffins for me when I come back for breakfast!
I have never had such good customer service in a hotel before. It truly is a place that I can call home for the time being.
Thank you Amber!!!
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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We would like to offer our sincerest thanks for your wonderful review of our Extended Stay America property located in Milpitas, California. We have several properties in the area and it seems your comments may have been meant for a sister site that is close by. Never the less we are so pleased that we were able to accomodate you during your stay and that Amber was so helpful to you. We train our staff to be the best in the industry when it comes to caring for our community which includes you, our valued guest. I do hope that you will continue to stay at one of our locations when you have business in our area. We would certainly be happy to have you. We will pass your great comments and thanks along to our staff. Once again, thank you so much for your kind words.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.