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“Not up to Westin standards” 2 of 5 stars
Review of The Westin San Francisco Airport

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The Westin San Francisco Airport
4.0 of 5 Hotel   |   1 Old Bayshore Highway, Millbrae, CA 94030   |  
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Breakfast for 2 Included
Ranked #6 of 7 Hotels in Millbrae
Northern California
Senior Contributor
22 reviews 22 reviews
18 hotel reviews
Reviews in 20 cities Reviews in 20 cities
16 helpful votes 16 helpful votes
“Not up to Westin standards”
2 of 5 stars Reviewed July 30, 2013 via mobile

Really basic hotel. This hotel has existed for years as different brands -- Marriott, etc. it was reworked as a Westin. The service is really weak...the service express people are rude. The only advantage is that it is near the airport. But make sure to take time to get to the airport -- because the service to the airport is really slow.

Stayed July 2013, traveled on business
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TeamSFO, Manager at The Westin San Francisco Airport, responded to this review, July 31, 2013
Dear Dog friendly Places: Thank you so much for giving us the opportuity to improve our service, your commrnents are vaulable so we can improve our servuice. The Westin San Francisco Airport has been here for over 25 years and we hope you give us the opportunity to welcome you again if travels brings you back to the area.
Warm regards,
Rudy Abarca
Director of Guest Services
Rudy.abarca@westin.com
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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671 reviews from our community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Santa Barbara, California
Senior Contributor
35 reviews 35 reviews
32 hotel reviews
Reviews in 18 cities Reviews in 18 cities
29 helpful votes 29 helpful votes
5 of 5 stars Reviewed July 29, 2013

This hotel is perfect for a connection to SFO. Their shuttle is very efficient with a friendly driver. The staff was very friendly. The rooms are very nice, clean and comfortable. I look forward to a return to this hotel..

  • Stayed July 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TeamSFO, Manager at The Westin San Francisco Airport, responded to this review, July 31, 2013
Dear Morlev,

Thank you very much for your review of your experience at the Westin San Francisco Airport Hotel. We are delighted to learn that you enjoyed our services. Your comments have already been shared with our team.

We hope to you come back and stay with us again should your travels allow!

Be well,

Guest Experience Team
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Denver
Top Contributor
51 reviews 51 reviews
39 hotel reviews
Reviews in 41 cities Reviews in 41 cities
31 helpful votes 31 helpful votes
4 of 5 stars Reviewed July 26, 2013

Standard Westin with nice beds. Free shuttle to the airport. You can walk across the bridge to In and Out Burger. Gym not as good as most and no windows that I recall. You are right on the bay and can walk outside instead of using the gym.

  • Stayed July 2013, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TeamSFO, Manager at The Westin San Francisco Airport, responded to this review, July 31, 2013
Dear Kpdenver,

Thank you for taking the time to give us a review of your recent stay with us. We are happy to learn that you enjoyed our Westin Heavenly Bed and airport shuttle service. Your comments have been shared with our team.

We hope to see you again at the Westin San Francisco Airport Hotel should your travels allow!

Be well,

Guest Experience Team
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Nirvana
Top Contributor
65 reviews 65 reviews
31 hotel reviews
Reviews in 29 cities Reviews in 29 cities
22 helpful votes 22 helpful votes
5 of 5 stars Reviewed July 21, 2013

Great stay - truly soundproof rooms. Try to get the deal with free parking and free breakfast.
The buffet exact same thing every single day...Overall great staff and housekeeping terrific.
Rosary behind the reception desk made my stay not only possible but performed miracles and wish every hotel employee was like her! If it wasn't for her I'd still be at a Best Western....

  • Stayed July 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TeamSFO, Manager at The Westin San Francisco Airport, responded to this review, July 24, 2013
Dear Stonealone,

Thank you very much for taking the time to give us a review on your recent stay with us. We are truly happy that our staff was able to provide you with a great experience and that you enjoyed our soundproof rooms. Your comments have been shared with our team.

We look forward to welcoming you again at the Westin San Francisco Airport Hotel should your travels allow!

Be well,

Guest Experience Team
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Hong Kong
Top Contributor
106 reviews 106 reviews
31 hotel reviews
Reviews in 33 cities Reviews in 33 cities
59 helpful votes 59 helpful votes
4 of 5 stars Reviewed July 21, 2013

Clean, spacious and comfort room for our sleep on the night before our next day afternoon flight transfer home. The breakfast options were good enough, especially offer for good egg Benedict. Regarding the free hotel shuttle to and from the SFO, we would show great respect to the driver - so helpful and professional to his passengers on board !

  • Stayed July 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TeamSFO, Manager at The Westin San Francisco Airport, responded to this review, July 24, 2013
Dear Steve_ng_hk,

We appreciate your feedback of your recent experience with us. It is a pleasure to hear that you enjoyed our rooms, breakfast options and hotel shuttle service experience. Your comments have been shared with our team.

We hope to see you again at the Westin San Francisco Airport Hotel.

Stay well,

Guest Experience Team
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Atlanta, Georgia
1 review
3 of 5 stars Reviewed July 19, 2013

Really disappointing for a Westin. The room smelled like dirty feet and looked like it hadn't been updated since 1983. Honestly, a lot of hotels in the Bay Area are guilty of this. High priced and worn out. This was one of the worst I've experienced though. Hotel looks like it was a nice one 30 years ago and could be nice again, but the owner needs to make a serious investment. I don't imagine they have much of an incentive though with as busy as the hotel seemed to be.

Room Tip: Book the Aloft next door
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  • Stayed July 2013, traveled on business
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TeamSFO, Manager at The Westin San Francisco Airport, responded to this review, July 24, 2013
Dear Matt_t73_13

We value your feedback and apologize that you did not have pleasant experience with us. In order to offer our guests a brand new Westin San Francisco Airport Hotel, our property will be renovated soon. We have shared your comments with our team. Please feel free to contact us prior to your next stay to allow us an opportunity to not only meet but also to exceed your expectations.

We hope that you give us another chance in the near future.

Be well,

Guest Experience Team
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Bergamo, Italy
Top Contributor
191 reviews 191 reviews
58 hotel reviews
Reviews in 83 cities Reviews in 83 cities
105 helpful votes 105 helpful votes
3 of 5 stars Reviewed July 19, 2013

This Westin is a typical airport Hotel: overused, crowed, noisy...but useful to get your plane especially if it's early morning! Had normal room quite noisy because with windows on airport runaways, so I'd suggest you to ask for a room with windows on the court. Had breakfast at Hotel restaurant, but nothing special t remember, maybe much better a coffe to go at small Sturbucks inside the Hotel

  • Stayed July 2013, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TeamSFO, Manager at The Westin San Francisco Airport, responded to this review, July 24, 2013
Dear Fanharuka,

We thank you for sharing your recent experience with us. We are sorry to hear that you did not enjoy your stay. Although our rooms are soundproof, we apologize that you our rooms did not meet your expectations. It is with great pleasure to inform you that our hotel will be renovated soon. Your comments have also been shared with our team.

Thank you for your feedback and we hope to see you again at our hotel.

Be well,

Guest Experience Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about The Westin San Francisco Airport

Address: 1 Old Bayshore Highway, Millbrae, CA 94030
Phone Number:
Location: United States > California > Millbrae
Amenities:
Bar / Lounge Fitness Center with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #6 of 7 Hotels in Millbrae
Price Range (Based on Average Rates): $$
Hotel Class:4 star — The Westin San Francisco Airport 4*
Number of rooms: 393
Official Description (provided by the hotel):
Designed with your unique needs in mind, The Westin San Francisco Airport offers business travelers easy access to the city and Silicon Valley via major freeways and public transport. Less than .5 mile away from San Francisco International Airport, we offer a free shuttle to and from the airport. ... more   less 
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Also Known As:
The Westin San Francisco Airport Hotel Millbrae
Westin San Francisco Airport
Westin Hotel Millbrae
Westin Millbrae
Millbrae Westin

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