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“A very ordinary hotel” 3 of 5 stars
Review of The Westin San Francisco Airport

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The Westin San Francisco Airport
4.0 of 5 Hotel   |   1 Old Bayshore Highway, Millbrae, CA 94030   |  
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Complimentary Breakfast
Ranked #6 of 7 hotels in Millbrae
Dublin, Ireland
Top Contributor
106 reviews 106 reviews
35 hotel reviews
Reviews in 41 cities Reviews in 41 cities
71 helpful votes 71 helpful votes
“A very ordinary hotel”
3 of 5 stars Reviewed February 8, 2013

This Westin is very low key with small rooms compared to, say, its sister hotel in Seattle, but it's perfectly functional. The front desk staff is friendly and efficient and the rooms are clean, but food is overpriced and nothing to write home about, and the restaurant area very drab. Airport noise can be a bit of a problem. No minibar in the room was a bit of a surprise, as was the fact that Westin are still charging for wireless internet, which is ridiculous, as are their non-conference room rates. All in all, this is a convenient hotel but nothing special.

Room Tip: Ask for one as far as you can get from the runways and the lifts.
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  • Stayed February 2013, traveled on business
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (74)
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virginia
Top Contributor
54 reviews 54 reviews
23 hotel reviews
Reviews in 29 cities Reviews in 29 cities
45 helpful votes 45 helpful votes
4 of 5 stars Reviewed February 8, 2013

This hotel is one of the closest to the air port. They run a shuttle to & from the airport about every 15 minutes.

This is not the nicest Westin I have stayed in only because I think it is an older property. Our king room was on the small side and the bathroom was small but it had all you expect from Westin, the Heavenly Bed & rain shower.

Food was pricey so we walked to nearby restaurant to eat.

They do have a business center for you to print boarding passes.

Room Tip: There are 7 floors in this property.
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  • Stayed February 2013, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Shedd, Oregon
Contributor
12 reviews 12 reviews
5 hotel reviews
Reviews in 8 cities Reviews in 8 cities
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed February 8, 2013

Wonderful nights sleep in the heavenly bed; not to mention great service from the staff at the front desk and the store by the front doors. Very clean; fresh and made me feel at home; something not a lot of hotels do.

  • Stayed January 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Senior Contributor
25 reviews 25 reviews
20 hotel reviews
Reviews in 21 cities Reviews in 21 cities
20 helpful votes 20 helpful votes
3 of 5 stars Reviewed February 7, 2013 via mobile

The hotel is very nice and clean. I work with the airlines abd stay in MANY hotels.
Stay far away from the elevators, they are very noisy! I brought a lot of food, for my 4 day trip, only to find out they do not provide refrigerators :( all my food had to be thrown out! The front desk said they couldn't allow me to store it in their break room!
However they do offer a complimentary microwave, in the gift shop, if you need to heat food up. The restraraunt food is expensive!
Overall, I'd stay in another hotel if I could!

  • Stayed January 2013
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 1 of 5 stars Service
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Boston, Massachusetts
Senior Reviewer
9 reviews 9 reviews
6 hotel reviews
Reviews in 7 cities Reviews in 7 cities
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed February 6, 2013

An airport hotel that offers exactly what a weary traveller is looking for:

No nonsense, efficient check-in
Fully functional rooms with a good bathroom
A relaxing bar
Informal dining with great food and good wines

Mix a little of each together, add great shuttle service to and from the airport and you have a winner on your hands.

Room Tip: Probably not a bad room in the house. Ours was facing the airport runway, but was in no way noisy.
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  • Stayed January 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Conn.
Top Contributor
178 reviews 178 reviews
43 hotel reviews
Reviews in 75 cities Reviews in 75 cities
102 helpful votes 102 helpful votes
4 of 5 stars Reviewed February 5, 2013

Westin SFO

You never really appreciate something until you compare it to something.

After I extricated myself from the "building of bedrooms" known as the Aloft I was very happy to stay at the Westin.

The lobby is pleasant, well maintained and includes all the features of a hotel. Check in was quick and the staff at the front desk was fabulous.

Room was nice, but could use a little TLC. The carpet showed some wear and there was a large pull in the middle. They leave the luggage rack out for you and you may want to move it since it was a little tight getting around it. There is the normal HDTV, desk, chest of drawers, and chair with ottoman. My room had a nice view of the bay, a good way to spend the afternoon, doing emails and looking out over the bay and the airport. WiFi has a couple of choices including a higher speed for an additional fee. Likewise, guests can access the WiFi in the lobby by entering room and name.

There is a HDTV in the room, decent selection of channels. The closet has a door that you pull open, not twist the knob and someone pulled a little too hard. Engineering might want to fix this.

Bathroom was tiny, water pressure good, hot water good, clean good, towels pretty good, regular old Westin toiletries, when will they change them. Overall no complaints about the bathroom.

Bed was extremely comfortable, thermostat seemed pretty accurate so I had a really good night's sleep. The light situation in my room was challenging. Someone broke the knob on the lamp next to the bed and I nearly sliced my finger when I went to turn it on. Alarm clock is very confusing how to engage the alarms, just call for a wake up call.

Restaurant is OK, nothing special, really a bar with some food choices, view it as a bar and you will be happier. My steak frites was OK, definitely not worth the price. The sandwiches and burgers looked like the way to go, as I said it is a bar. A few people were ordering some wild drinks and the bartender was very methodical in preparation. Sit at the bar, order a cocktail, a burger and watch the TVs would be my recommendation.

Shuttle to the airport runs 24-hours, about ten minute drive, just make sure you sit near the front door at the hotel or else they will leave without you. There are two stops on the way.

I caught the 0415 shuttle and coffee was already available in the lobby, excellent!!!

Overall the hotel just needs a little TLC in some of the rooms, but the staff was super. This will be my go-to hotel when I have early flights out of SFO.

  • Stayed February 2013, traveled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Top Contributor
50 reviews 50 reviews
36 hotel reviews
Reviews in 35 cities Reviews in 35 cities
32 helpful votes 32 helpful votes
4 of 5 stars Reviewed February 3, 2013 via mobile

Got upgraded to junior suite which was huge, clean and very luxurious for an airport hotel
Was disappointed the cable didn't work in the main area to watch the Super Bowl and when a service tech came to fix it he basically had no answer. All in all a good stay

  • Stayed February 2013
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Additional Information about The Westin San Francisco Airport

Address: 1 Old Bayshore Highway, Millbrae, CA 94030
Phone Number:
Location: United States > California > Millbrae
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #6 of 7 hotels in Millbrae
Price Range (Based on Average Rates): $$
Hotel Class:4 star — The Westin San Francisco Airport 4*
Official Description (provided by the hotel):
Designed with your unique needs in mind, The Westin San Francisco Airport offers business travelers easy access to the city and Silicon Valley via major freeways and public transport. Less than .5 mile away from San Francisco International Airport, we offer a free shuttle to and from the airport. ... more   less 
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Also Known As:
The Westin San Francisco Airport Hotel Millbrae
Westin San Francisco Airport
Westin Hotel Millbrae
Westin Millbrae
Millbrae Westin

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