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The Westin San Francisco Airport: Traveler Reviews

4.0 of 5
1 Old Bayshore Highway, Millbrae, CA 94030
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The Westin San Francisco Airport
Ranked #7 of 7 hotels in Millbrae
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387 reviews from our community

Traveler rating
    66
    144
    108
    45
    24
See reviews for
Families
52
 
Couples
74
 
Solo
58
 
Business
158
 
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Date Rating
virginia
Top Contributor
50 reviews 50 reviews
21 hotel reviews
Reviews in 28 cities Reviews in 28 cities
35 helpful votes 35 helpful votes
“Easy airport hotel”
4 of 5 stars Reviewed February 8, 2013

This hotel is one of the closest to the air port. They run a shuttle to & from the airport about every 15 minutes.

This is not the nicest Westin I have stayed in only because I think it is an older property. Our king room was on the small side and the bathroom was small but it had all you expect from Westin, the Heavenly Bed & rain shower.

Food was pricey so we walked to nearby restaurant to eat.

They do have a business center for you to print boarding passes.

Room Tip: There are 7 floors in this property.
See more room tips
  • Stayed February 2013, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask crazyteapot about The Westin San Francisco Airport
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Shedd, Oregon
Contributor
12 reviews 12 reviews
5 hotel reviews
Reviews in 8 cities Reviews in 8 cities
10 helpful votes 10 helpful votes
“Wonderful stay with a heavenly nights sleep”
5 of 5 stars Reviewed February 8, 2013

Wonderful nights sleep in the heavenly bed; not to mention great service from the staff at the front desk and the store by the front doors. Very clean; fresh and made me feel at home; something not a lot of hotels do.

  • Stayed January 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask david k about The Westin San Francisco Airport
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Senior Contributor
22 reviews 22 reviews
18 hotel reviews
Reviews in 18 cities Reviews in 18 cities
11 helpful votes 11 helpful votes
“I've stated in better hotels”
3 of 5 stars Reviewed February 7, 2013 via mobile

The hotel is very nice and clean. I work with the airlines abd stay in MANY hotels.
Stay far away from the elevators, they are very noisy! I brought a lot of food, for my 4 day trip, only to find out they do not provide refrigerators :( all my food had to be thrown out! The front desk said they couldn't allow me to store it in their break room!
However they do offer a complimentary microwave, in the gift shop, if you need to heat food up. The restraraunt food is expensive!
Overall, I'd stay in another hotel if I could!

  • Stayed January 2013
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 1 of 5 stars Service
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Ask Misstravelqueen7 about The Westin San Francisco Airport
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Boston, Massachusetts
Senior Reviewer
8 reviews 8 reviews
6 hotel reviews
Reviews in 6 cities Reviews in 6 cities
14 helpful votes 14 helpful votes
“They Just Get It!”
5 of 5 stars Reviewed February 6, 2013

An airport hotel that offers exactly what a weary traveller is looking for:

No nonsense, efficient check-in
Fully functional rooms with a good bathroom
A relaxing bar
Informal dining with great food and good wines

Mix a little of each together, add great shuttle service to and from the airport and you have a winner on your hands.

Room Tip: Probably not a bad room in the house. Ours was facing the airport runway, but was in no way noisy.
See more room tips
  • Stayed January 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask Garth C about The Westin San Francisco Airport
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Stamford, Connecticut
Top Contributor
137 reviews 137 reviews
38 hotel reviews
Reviews in 60 cities Reviews in 60 cities
60 helpful votes 60 helpful votes
“Good choice near sfo”
4 of 5 stars Reviewed February 5, 2013

Westin SFO

You never really appreciate something until you compare it to something.

After I extricated myself from the "building of bedrooms" known as the Aloft I was very happy to stay at the Westin.

The lobby is pleasant, well maintained and includes all the features of a hotel. Check in was quick and the staff at the front desk was fabulous.

Room was nice, but could use a little TLC. The carpet showed some wear and there was a large pull in the middle. They leave the luggage rack out for you and you may want to move it since it was a little tight getting around it. There is the normal HDTV, desk, chest of drawers, and chair with ottoman. My room had a nice view of the bay, a good way to spend the afternoon, doing emails and looking out over the bay and the airport. WiFi has a couple of choices including a higher speed for an additional fee. Likewise, guests can access the WiFi in the lobby by entering room and name.

There is a HDTV in the room, decent selection of channels. The closet has a door that you pull open, not twist the knob and someone pulled a little too hard. Engineering might want to fix this.

Bathroom was tiny, water pressure good, hot water good, clean good, towels pretty good, regular old Westin toiletries, when will they change them. Overall no complaints about the bathroom.

Bed was extremely comfortable, thermostat seemed pretty accurate so I had a really good night's sleep. The light situation in my room was challenging. Someone broke the knob on the lamp next to the bed and I nearly sliced my finger when I went to turn it on. Alarm clock is very confusing how to engage the alarms, just call for a wake up call.

Restaurant is OK, nothing special, really a bar with some food choices, view it as a bar and you will be happier. My steak frites was OK, definitely not worth the price. The sandwiches and burgers looked like the way to go, as I said it is a bar. A few people were ordering some wild drinks and the bartender was very methodical in preparation. Sit at the bar, order a cocktail, a burger and watch the TVs would be my recommendation.

Shuttle to the airport runs 24-hours, about ten minute drive, just make sure you sit near the front door at the hotel or else they will leave without you. There are two stops on the way.

I caught the 0415 shuttle and coffee was already available in the lobby, excellent!!!

Overall the hotel just needs a little TLC in some of the rooms, but the staff was super. This will be my go-to hotel when I have early flights out of SFO.

  • Stayed February 2013, traveled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask gt_a_lif about The Westin San Francisco Airport
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
 
 
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Additional Information about The Westin San Francisco Airport

Also Known As:
The Westin San Francisco Airport Hotel
The Westin San Francisco Airport Hotel Millbrae
Westin San Francisco Airport
Westin Hotel Millbrae
Westin Millbrae
Millbrae Westin
Address: 1 Old Bayshore Highway, Millbrae, CA 94030
Phone Number:
Region: United States > California > Millbrae
Amenities:
Bar/Lounge Business Center Fitness Center Pets Allowed Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #7 of 7 hotels in Millbrae
Price Range: $$
Hotel Class:4 star (4*)
Official Description (provided by the hotel):
Designed with your unique needs in mind, The Westin San Francisco Airport offers business travelers easy access to the city and Silicon Valley via major freeways and public transport. ... more   less 
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