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The Westin San Francisco Airport: Traveler Reviews

4.0 of 5
1 Old Bayshore Highway, Millbrae, CA 94030
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The Westin San Francisco Airport
Ranked #7 of 7 hotels in Millbrae
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397 reviews from our community

Traveler rating
    67
    150
    111
    45
    24
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Families
55
 
Couples
74
 
Solo
59
 
Business
164
 
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Date Rating
Senior Contributor
46 reviews 46 reviews
33 hotel reviews
Reviews in 32 cities Reviews in 32 cities
27 helpful votes 27 helpful votes
“Great hotel but....”
4 of 5 stars Reviewed February 3, 2013 via mobile

Got upgraded to junior suite which was huge, clean and very luxurious for an airport hotel
Was disappointed the cable didn't work in the main area to watch the Super Bowl and when a service tech came to fix it he basically had no answer. All in all a good stay

  • Stayed February 2013
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Ask eweinz22 about The Westin San Francisco Airport
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Moore, Oklahoma
Top Contributor
94 reviews 94 reviews
40 hotel reviews
Reviews in 53 cities Reviews in 53 cities
24 helpful votes 24 helpful votes
“Great layover hotel”
5 of 5 stars Reviewed January 31, 2013

Very clean and quality hotel worth they extra few bucks you pay. Great bar and had Starbucks downstairs in the morning! The lobby was under some kind of project remodeling or painting, but should be completed by now. Friendly staff, but had to pay for parking. Next the aloft hotel which shares a shuttle to and from the airport.

  • Stayed January 2013, traveled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask Josh W about The Westin San Francisco Airport
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TeamSFO, Manager at The Westin San Francisco Airport, responded to this review
February 3, 2013
Thank you for your gift of feedback! We are happy to announce that along with our new restaurant Grill and Vine, our front desk transformation is complete as well. I am happy to hear you were able to enjoy our new bar. We look forward to greeting you on your next visit to the Bay Area.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Chicago
Top Contributor
78 reviews 78 reviews
70 hotel reviews
Reviews in 58 cities Reviews in 58 cities
159 helpful votes 159 helpful votes
“Close to Airport and BART Station”
3 of 5 stars Reviewed January 27, 2013

The Westin San Francisco hotel is located just south of the San Francisco airport and next door to their sister property the Aloft. They both use the same shuttle bus to and from the Airport which runs about every 20/30 minutes.

The hotel rooms are typical Westin -- nothing outstanding in my opinion but fairly consistent with what one would expect. I had a room facing the bay and had good soundproofing.

The "advantage" of both the Aloft and the Westin is that it is literally one of the closest hotels to the BART station in Millbrae. You can easily walk from the hotel to both the In-N-Out burger joint (a good thing for fans of In-N-Out) and the BART station in about 10-12 minutes. Unfortunately, the shuttle does not drop you off there so you pretty much have to walk but it is quite an easy walk and provides some options to you.

If you are SPG Platinum, there is no executive lounge, but the hotel does give you a complimentary continental breakfast at the Grill and Vine as well as your 500 points -- something that is not true at all Westin properties. Kudos to the hotel for providing both of these to Platinum members.

  • Stayed January 2013, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Ask ordflyer about The Westin San Francisco Airport
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TeamSFO, Manager at The Westin San Francisco Airport, responded to this review
February 3, 2013
I am glad to hear that our prime location suited your needs. Thank you for your continued loyalty to Starwood and the SPG brands. Along with the complimentary continental breakfast for our platinum guests, we also offer our platinum guests a "grab and go" breakfast option should they not be able join us during breakfast hours.
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Washington DC, District of Columbia
Senior Contributor
30 reviews 30 reviews
29 hotel reviews
Reviews in 22 cities Reviews in 22 cities
15 helpful votes 15 helpful votes
“Nice airport hotel, Renovations making a difference”
3 of 5 stars Reviewed January 25, 2013

Stayed here for a night while on business. Very close to airport and I generally stay at Starwood properties. I am a platinum Starwood member but also gold for Marriott and Hilton.
I try to avoid staying by the SFO airport as you are trapped if you do not have a rental car. Burlingame is very close by but not walkable and downtown is preferred when possible.
anyhow, they redid the lobby and finally the bar and restaurant. it is much better, more comfortable. rooms are nice, exactly what you expect for a Westin by an airport.
This hotel was on my do not repeat list until they did the renovations. I will now stay here again based on the changes only when i need to be by the airport.

  • Stayed January 2013, traveled on business
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Ask MBF6288 about The Westin San Francisco Airport
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Washington DC, District of Columbia
Top Contributor
162 reviews 162 reviews
109 hotel reviews
Reviews in 71 cities Reviews in 71 cities
107 helpful votes 107 helpful votes
“Serves its Purpose”
3 of 5 stars Reviewed January 24, 2013

If you accept this hotel for what it is - a place to camp before an early morning flight from SFO -- it is fine. If you are thinking of this as a place to stay during a vacation in SF or for multi-day business meetings downtown or in Silicon Valley, you can do better. The hotel literally could not be closer to the airport without being on the runway. I probably had a closer view of the airplanes that some of the air traffic controllers did. The hotel offers regular shuttle service to SFO, leaving every 15 minutes during the morning rush. Surface parking is available for a fee. There are cabs outside the hotel, but you also could take the free hotel shuttle to the airport and from there take BART downtown for three or four dollars one way. Downtown SF is a $50 cab ride, and takes about 20 or 30 minutes depending on traffic. The hotel is pretty isolated from anything else, and I didn't see any restaurants etc within walking distance. The rooms themselves are pretty standard Westin rooms. Comfortable beds, lots of workspace. There are electrical outlets on the desk, but not by the bed (which is a pain if you use your smart phone as your alarm clock). The public areas are pretty standard for a middle of the pack Westin (standard green coloring in hallways, but shows a fair amount of wear and tear). Overlooking all that though and viewing it as a place to crash before an early morning flight, I've seen worse.

  • Stayed January 2013, traveled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Ask Wedgewood about The Westin San Francisco Airport
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
 
 
The Westin San Francisco Airport
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Additional Information about The Westin San Francisco Airport

Also Known As:
The Westin San Francisco Airport Hotel
The Westin San Francisco Airport Hotel Millbrae
Westin San Francisco Airport
Westin Hotel Millbrae
Westin Millbrae
Millbrae Westin
Address: 1 Old Bayshore Highway, Millbrae, CA 94030
Phone Number:
Region: United States > California > Millbrae
Amenities:
Bar/Lounge Business Center Fitness Center Pets Allowed Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #7 of 7 hotels in Millbrae
Price Range: $$
Hotel Class:4 star (4*)
Official Description (provided by the hotel):
Designed with your unique needs in mind, The Westin San Francisco Airport offers business travelers easy access to the city and Silicon Valley via major freeways and public transport. ... more   less 
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